Jolly Tots Reviews 

653
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making their shopping experience relaxed and comfortable. Many highlight the excellent customer service, appreciating personalized approaches, clear product explanations, and a wide range of quality items. Reviewers frequently mention the competitive and amazing prices, often better than online, allowing them to get great deals. The overall service, including quick delivery, a no-pressure sales environment, and helpful demonstrations, contributes to a highly recommended experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, highlighting the wide range of options, quality, and competitive... See more

Service

People report positive experiences with service, consistently describing it as fantastic, excellent, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and affordable options... See more

Customer service

Users describe positive interactions with customer service, consistently praising the high standards and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Had an Excellent experience with Jolly Tots!! Louise was super helpful and patient! Ordered a Nuna travel buggy and it arrived the next day with free delivery!!

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

653 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(653)

287 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We visited today as we was recommended…

We visited today as we was recommended this place by a friend. We was greeted as soon as we entered and stumbled across a pram which we really liked. David was super helpful in showing us what was included in the bundle and showing us the inns and outs of the pram. We ended up choosing the pram bundle and added on the extra car seat and isofix. We was really happy with all the help we got with choosing our pram and would recommend this place to everyone. Thanks again for all your help.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Jolly tots in our opinion is the best…

Jolly tots in our opinion is the best baby store, we were made to feel very welcome, staff are friendly and approachable. Prices were competitive and the deals were of amazing value. The staff took the time to show you how the pushchair works and how everything fits together. Louise who processed our order was lovely and very helpful. Closer to our due date we will definitely be back to jolly tots!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing knowledge and friendly staff

I was struggling with which travel stroller to purchase. I came down to a few strollers and asked Jolly Tots through TikTok how they compare. The staff were knowledgeable and gave me the information I needed to make my decision.
The stroller arrived in two days, packed safely and with everything inside.
I would 100% repurchase with Jolly Tots again as I know they are reliable and friendly!
Thank you

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent!
Staff are super friendly, have loads of knowledge and more than happy to help with everything.
I have brought everything here from cots to pushchairs to accessories and will always recommend to others!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service really welcoming and friendly, great selection to choose from and the staff were really knowledgeable.
Excellent prices aswell you can save a lot compared to online, HIGHLY recommend!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Car seats

Went in store today to find some new car seats for our growing family to fit in our car, we had some help off a man who worked there named David who really helped us decide wha was going to be best for our situation, absolutely fantastic customer service

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fast responses, informative answers to all my questions and honestly smooth payment and delivery. Also great offers- cheaper than high street retailers alongside longer Guarantee.

Thank you.

26 March 2026
Rated 5 out of 5 stars

Served by David

Served by David, absolutely amazing service. Sorted us a wicked price on absolutely everything we needed for a new born and also chucked in some freebies!

Thanks David

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Keira for helping…

Thank you so much to Keira for helping me and my partner choose a double buggy for our daughters. Super helpful and very professional. Thank you so much!

12 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you so much for such a lovely review ❤️

Rated 5 out of 5 stars

Amazing store!

Great customer service and knowledge on products. Have brought numerous product from Jollytots and have been exceptionally happy with each of them.

12 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🙏

Rated 5 out of 5 stars

Louise went out her way to ensure I…

Louise went out her way to ensure I could get fast delivery. Brilliant shop and the ex display they have in is always bargains.

9 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review. Louise is great ❤️

Rated 5 out of 5 stars

Amazing service and huge choice

What an amazing shop and staff! Cant thank Rachel enough for all her help in choosing a baby bouncer for my grandchild. I had help getting the items I bought into the car and can’t recommend this shop and the staff enough. There is a huge choice and range of products and will definitely be returning. Fantastic prices too.

8 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such kind words 🙏

Rated 5 out of 5 stars

Exceptional customer service

I had such a lovely in-store shopping experience while purchasing a car seat for my baby. A special thank you to Louise, who provided truly exceptional customer service. She was knowledgeable, patient, and took the time to fit the new car seat for me ensuring I felt confident driving away. I’ve already recommended the store to my friends. Thank you!

16 May 2025
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review. We think Louise is great too ❤️

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, was served by Reta and she made the whole decision making process easier. Thank you so much, highly recommended

7 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🤩

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