Fridays is a great company where you get a lot for the price…support groups, self paced resources, access to dietitians, access to fitness workouts, and lab work. Providers are readily available an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Successful video consult and I liked the provider. She was patient and listened to me. I didn’t feel rushed.
Company replied
I joined Fridays a little over two months ago and have a pretty good experience so far. Originally I would give 4 stars due to some mix-ups which took some time to resolve but the support had some lag... See more
Company replied
Company details
- Weight Loss Service
- Fitness and Nutrition Service
- Medical Clinic
- Medical Spa
- Online Prescription Medication Vendor
About Fridays Health
Written by the company
At Fridays Health, our mission is to transform personalized weight management and obesity medicine. As a premier telehealth provider specializing in GLP-1 medications, we guarantee a weight loss journey tailored to your needs.
Enjoy unlimited access to our team of dedicated medical experts and a fully bespoke care regimen, including well as support groups and coaching in mental health, nutrition and movement.
Your Fridays insurance concierge is able to submit prior authorizations for medications like Ozempic, Mounjaro, Zepbound and Wegovy as well as deliver compounded versions like Semaglutide and Tirzepatide directly to your door from our 503a and 503b certified pharmacy partners.
With round-the-clock support from our holistic care team and multiple weekly interactive sessions, Fridays Health delivers a comprehensive telemedicine service aimed at empowering your path to health and well-being. Get started!
Contact info
17322 Murphy Ave, 92614, Irvine, United States
- support@joinfridays.com
- joinfridays.com
4.3
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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I joined Fridays and am miserable
I joined Fridays and paid $1400; I received an email asking me to order the third dose. I tried to order, but it was cancelled; this happened four more times. I have called Fridays 4 times and emailed a dozen and the delivery never happened. Now I am out a lot of money; Fridays operates with the care and concern of a cable company
18 April 2026
Unprompted review
Reply from Fridays Health
Hi Clyde,
Thank you for reaching out, and I’m truly sorry for the repeated issues you’ve experienced with your order and the frustration this has caused you. I completely understand how upsetting it must feel to have multiple failed attempts, especially after investing a significant amount and not receiving the service as expected. This is not the experience we want for our patients, and I sincerely apologize for the inconvenience and lack of resolution so far.
We will escalate your case for a full review so the team can investigate what happened with your orders and your account and ensure this is properly addressed.
If you need immediate assistance or would like to speak with someone directly, please contact us at 484-715-9081 or email support@joinfridays.com.
Thank you again for bringing this to our attention, and we truly appreciate your patience while we work to resolve this.
Kind Regards,
Fridays Team
They are very quick to respond through…
They are very quick to respond through chat. I also love the convenience of it all!
12 April 2026
Unprompted review
Reply from Fridays Health
Hi Courtney,
Thank you so much for your kind feedback! We’re really happy to hear that you’ve found our chat support quick and that you’re enjoying the convenience of the service.
We truly appreciate you taking the time to share your experience, and we’re grateful to have you with us!
Kind Regards,
Fridays Team
Extremely poor customer service
It’s been six days since I signed up with Fridays and I am still waiting for approval on my prescription. I get the same automated response from Support once or twice a day sent from different people and no one answers my questions. All they say is that they are working on it. They’ve taken my money and have yet to provide any product or service. This is delaying significantly, my start in trying to lose weight. I’m completely dissatisfied with this company so far. I can’t get any answers and I have no prescription yet they have my payment. I can’t even get an answer on when I will be given the prescription. And then I still have to wait for the shipment. Extremely poor customer service.
20 April 2026
Unprompted review
Reply from Fridays Health
Hi Elizabeth, we’re really sorry to hear about your experience and understand how frustrating this delay must be, especially when you’re eager to get started. This is not the level of service we aim to provide, and we sincerely apologize for the lack of clear communication and the wait you’ve encountered.
We’d truly appreciate the opportunity to look into your specific situation and provide you with real answers. Please email us at support@joinfridays.com, and our team will prioritize your case and work to resolve your concerns as quickly as possible.
-Team Fridays
Ease of program
While the platform, ease of ordering, delivery of products and services are fine, there should be more detailed instructions in the package with the meds.
12 April 2026
Unprompted review
Reply from Fridays Health
Hi Norma,
Thank you so much for your thoughtful feedback! We’re really glad to hear that you’ve had a positive experience with the platform, ordering process, and delivery.
We also truly appreciate your suggestion regarding more detailed instructions in the medication packaging. That’s very helpful feedback, and we understand how important clear guidance is when starting or continuing treatment. We’ll be sure to share this with our team for review as we continue improving the patient experience.
Thank you again for taking the time to share your thoughts, we’re grateful to have you with us!
Kind Regards,
Fridays Team
Ordering my refill …
When I had a problem regarding ordering my refill so I sent a message and it was fixed and they sent my refill the next day. So far everything is fine.
8 April 2026
Unprompted review
Reply from Fridays Health
Hi Karen,
Thank you so much for sharing your experience! We’re really glad to hear that your refill issue was quickly resolved and that your medication was sent out the next day.
We appreciate your patience and are happy everything has been smooth so far. If you ever need anything, we’re always here to help!
Kind Regards,
Fridays Team
Believe all the terrible reviews
Final update:
14 emails and more than a dozen portal messages sent by them and 4 phone calls initiated by me later, and I am not being charged for the replacement shipment that I never ordered. I still never got a call from anyone on the clinical side of things to speak with them about dosage or what these additives are.
I cannot properly explain how frustrating this entire experience has been. Fridays could have resolved my questions in 10 minutes with a call or email BEFORE sending me anything, but instead they chose a bizarre make work runaround of different agents, tickets, teams, and escalations. If your company is too busy to provide effective customer service to new customers, please stop soliciting for them.
Update:
8 emails & 3 messages from them promising help later, I have a new “After Visit Summary” in my file from a different provider who never spoke with me, and a new prescription has been shipped-again, with ZERO conversation or request by me. Now they’re trying to charge me for a second shipment that I never requested. I didn’t sign up for a multi-month or recurring subscription in any way. What a nightmare.
Here’s my experience:
Upon joining (AKA paying), I was immediately asked for pharmacy records to verify my current GLP-1 dosage. I sent the screenshot and got a text that it was sufficient and someone would be in touch. Instead, they prescribed a medication at lower than even the starting dose. I sent a message through the portal as instructed, but I got an automated response that they were experiencing a high volume of help requests. No kidding. I was hopeful that I could clear up the dosage when the provider got in touch with me as promised. Then I read my “Visit Notes Summary” and was surprised to learn that my visit had already happened and that they added extra supplements to the medication that I don’t want. I called Fridays and got a customer service rep who offered zero customer service. I then called the compounding pharmacy who said I had to talk to my provider. I called Fridays Customer Service again, and I got a different rep who said she understood the issue and agreed it was a problem- hopeful again. She told me I needed to upload a different version of my pharmacy record by the end of the day, and she would “escalate” the issue to the clinical team to be fixed before the incorrect medication ships. I went to my pharmacy and waited in line with kids in tow for the requested document and uploaded it by 4 pm EST. I received another message that they had “escalated” my ticket and would be in touch- still hopeful. Throughout the next day I got several more messages from different reps that my case had been “escalated” with promises to be in touch- until I got a notification that the incorrect medication has shipped. I sent another message that I need someone to actually get in touch, but I am no longer hopeful. I am mad that I fell for this scheme to try and save some money instead of sticking with my doctor. I’m thankful that I did not pay for a multi-month subscription. What an absolute miss on their part.
14 April 2026
Unprompted review
Reply from Fridays Health
Hi Katy,
Thank you for sharing your experience in detail, and I’m truly sorry for the frustration and confusion this has caused you. I completely understand how upsetting it is to receive medication and visit summaries you did not request, especially after multiple attempts to get clear answers.
I also apologize for the repeated escalation messages without timely resolution—this is not the experience we aim to provide.
Regarding the second shipment and any associated charges, please rest assured this will be reviewed and you will not be charged for anything not properly authorized.
Your feedback has been escalated for full review, including both clinical and communication concerns.
If you need immediate assistance, please contact us at 484-715-9081 or via email at support@joinfridays.com.
We appreciate you bringing this to our attention.
Kind Regards,
Fridays Team
Frustrating Experience with Delays, Miscommunication, and No Accountability
I’ve been using Fridays Health for months now, and what used to be a smooth process has become incredibly frustrating.
My refills used to arrive within 2–3 days, but now every month there seems to be a new issue or delay. I paid for my refill on the 10th, and over a week later, I still hadn’t received anything. On top of that, getting a response from customer support is extremely slow or nonexistent.
What made this even more frustrating is that when I finally did get a response, I was told that no refill request had been submitted and that I needed to manually request it through the portal. The problem is, I did request a refill through my profile, and the medication was already approved. So being told nothing was submitted just shows a serious lack of accuracy and coordination on their end.
When you’re dealing with medication that needs to be taken on a schedule, this kind of miscommunication and delay is unacceptable. It forces patients to adjust their dosing and disrupts treatment unnecessarily.
Customer service needs major improvement, better communication, accurate account tracking, and faster response times. Right now, it feels like once they have your payment, you’re left chasing answers with no real support.
I really hope they fix these issues, because this level of inconsistency and lack of accountability is not okay. Now I have to file a dispute since they refuse to respond when I mention about refund. Definitely switching after this
10 April 2026
Unprompted review
Reply from Fridays Health
Hi there,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating your recent experience has been. Delays with refills, difficulty reaching support, and conflicting information about your request are all unacceptable—especially when your treatment depends on consistency and timely delivery.
I completely understand how concerning it must have been to be told that no refill request was submitted when you had already completed the process and received approval. That kind of miscommunication can feel discouraging and erode trust, and I’m sorry we put you in that position.
We also hear your concerns about response times and the lack of follow-up regarding your refund request. You shouldn’t have to chase down answers or feel unsupported after making a payment. Your feedback highlights areas where we clearly need to improve, including communication, internal coordination, and accountability.
We would really appreciate the opportunity to review your account in detail, address the refill delays, and take a closer look at your refund concerns so we can work toward a resolution.
Please email us at support@joinfridays.com so we can look into your specific concerns.
Sincerely,
The Fridays Team
I had bad side effects from taking this…
Friday has made no effort to refund my money or check on my health 7 days later. I had bad side effects from taking this medication. I had vomiting, stomach issues and nausea. I could not keep anything down. I cannot take this medication! I have requested a refund for the months I have been charged. I have not received any additional months of medication but I was charged for all 3 months the first month.
15 April 2026
Unprompted review
Reply from Fridays Health
Hi there,
Thank you for sharing your experience with us. I’m really sorry to hear about the side effects you went through, vomiting, nausea, and stomach issues can be incredibly difficult to deal with, and I understand why this would be concerning.
Your safety and well-being are very important to us, and we never want you to feel unwell while on a treatment plan. We also understand your concerns regarding the billing and the charges for multiple months upfront, especially given your experience with the medication.
We’d truly like the opportunity to review your case in detail, including both the side effects you experienced and the charges on your account, so we can work toward a fair resolution.
Please email us at support@joinfridays.com so we can look into your specific concerns.
Sincerely,
The Fridays Team
medication was stolen or lost by FedEx
My medication was stolen or lost by FedEx but Friday health went out of their way to make sure my medication was replaced and sent back out to me with no cost to me absolutely wonderful Thank you
15 April 2026
Unprompted review
Reply from Fridays Health
Hi Kenya,
Thank you so much for your kind feedback! We’re really sorry to hear about the issue with your original shipment, but we’re so glad we were able to step in quickly and get your medication replaced and resent at no additional cost to you.
We truly appreciate your patience throughout the process, and it means a lot to know you felt supported and taken care of. That’s exactly the experience we aim to provide.
Thank you again for trusting us, we’re grateful to have you with us!
Kind Regards,
Fridays Team
I had high hopes after reading reviews…
I had high hopes after reading reviews but my own experience has not been very positive. The website and app are NOT user friendly and while I think Help staff does try, the turn around time on Help responses are very lengthy and answers are not actually helpful most of the time. I attempted to reach out for a consult, but my “issue” was not included in the pre-set options therefore I had no was to actually get the assistance I needed. I will not be renewing when my current orders are complete.
12 April 2026
Unprompted review
Reply from Fridays Health
Hi SMS,
we're truly sorry your experience with our platform and support hasn't met your expectations. It sounds incredibly frustrating, especially after reading other Fridays reviews. Your detailed feedback is important, and we're taking it seriously to improve. Please email us at support@joinfridays.com so we can look into your specific concerns.
Thanks,
Fridays Team
there are to many errors and i have to…
there are to many errors and i have to call every month for them to fix it
1 April 2026
Reply from Fridays Health
Hi there,
Thank you for sharing your feedback. I’m really sorry to hear about your experience and the repeated errors you’ve encountered—having to call every month to get things fixed is understandably frustrating, and that’s not the level of service we aim to provide.
We’d really like the opportunity to take a closer look at what’s been going wrong and work toward a more reliable solution for you. Your experience matters, and we want to make sure these issues are addressed properly moving forward.
Please email us at support@joinfridays.com so we can look into your specific concerns.
Sincerely,
The Fridays Team
Quick to schedule an appointment
Quick to schedule an appointment. So many options for my virtual appointment. My provider listened to me. And through good conversation, we decided it was time for a dosage increase. My new prescription was written immediately and available in my dashboard for renewal. I just had to confirm that I wanted my prescription early. Easy!
1 April 2026
Reply from Fridays Health
Hi Barb,
Thank you so much for your beautiful feedback! We’re really glad to hear that scheduling was easy, you had great flexibility with your virtual appointment options, and that your provider took the time to truly listen to you.
It’s great to know the conversation led to a clear plan that worked for you and that your updated prescription was quickly made available in your dashboard. We’re especially happy to hear the process felt smooth and simple for you, that’s exactly what we aim for.
We truly appreciate you sharing your experience and are grateful to have you with us!
Kind Regards,
Fridays Team
Shipping times are ridiculous don’t use Fridays.
Shipping times are ridiculous. Most companies do 1-2 days. Fridays is almost two weeks and they won’t do anything to expedite. I totally regret signing up with Fridays and wish I had chosen any company but Fridays. I’ll be canceling as soon as I get my meds and signing up with another one.
15 April 2026
Unprompted review
Reply from Fridays Health
Hi Jennifer, I’m sorry for the long shipping wait. We hear your frustration, especially without an expedited option. We’re reviewing what happened so we can improve and prevent this. Please email support@joinfridays.com with your order details so we can look into your case and discuss options, including cancellation if needed.
-The Fridays Team
I’ve had a very positive experience…
I’ve had a very positive experience with this telehealth service. My medications always arrive on time, which has made it easy to stay consistent with my treatment. The pricing is fair and transparent, and I truly appreciate the value they provide.
What stands out the most is their responsiveness—any time I’ve had a question or needed support, their team has been quick, efficient, and helpful. Overall, a reliable and well-run service that I would definitely recommend.
1 April 2026
Reply from Fridays Health
Hi Daysi,
Thank you so much for your amazing feedback! We’re truly happy to hear that your experience has been so positive and consistent.
It means a lot to know that your medications arrive on time, pricing feels fair and transparent, and that our team has been responsive and helpful whenever you’ve needed support. We really appreciate you taking the time to share this.
We’re grateful to have you with us and are always here to support you on your journey!
Kind Regards,
Fridays Team
I had nothing but trouble from this…
I had nothing but trouble from this company first the lab results never came back to them but I got them the next day and had to send them to the doctor personally because she wasn't able to get them from customer service then it took forever to get my prescription then when I did it never showed I got one in my portal so once it came time for a refill I had to go through hell to try to get it so I just gave up its to much work for me when im paying such a high rate and not to mention I didnt get all my prescriptions so im taking my business elsewhere
1 April 2026
Reply from Fridays Health
Hi Travis,
I’m really sorry for the lab mix-ups, portal issues, and delays that left you without refills. That’s frustrating, especially at a high price. We’re reviewing your case and where handoffs failed. Please email support@joinfridays.com so we can look into your prescriptions and work toward a solution.
Kind Regards,
Fridays Team
This company sent me medication I…
This company sent me medication I didn’t order. I never completed their form because I didn’t want their meds but they took what information I had given and asked me for a pharmacy in text and by email numerous times. I never responded because I didn’t want their product or prescription. They then went ahead, charged my apple wallet, and sent me something I didn’t order. This company is a scam. Don’t order meds from them.
14 April 2026
Unprompted review
Reply from Fridays Health
Hi C S,
I’m sorry you were charged and sent medication you didn’t intend to order. We’re escalating this for review right away. Please email support@joinfridays.com so we can investigate your account, review charges, and address any shipments. We want to resolve this quickly and respect your preferences.
Kind Regards,
Fridays Team
Good, but could use some improvement
I love Fridays! However I feel like the customer service could be better. Also, when I’m requesting a refill they always want to call and ask how many doses I have left and I have to confirm before they will proceed to fill my request. And the patient portal could be better with navigation. Other than that, I do love using Fridays and I feel like I will reach my goal soon.
14 April 2026
Unprompted review
Reply from Fridays Health
Hi Hannah,
Thank you so much for your honest feedback and we truly appreciate your kind words about Fridays! We’re really happy to hear that you’re enjoying your experience overall and feeling confident about reaching your goal soon. That means a lot to us.
We also appreciate you sharing your thoughts about customer service, refill confirmations, and the patient portal navigation. Your feedback is very helpful, and we completely understand how those steps can feel a bit repetitive or inconvenient at times. We’re always working on improving the experience to make things smoother and more seamless for you.
Thank you again for choosing Fridays and for being part of our community, we’re grateful to have you with us and excited to support you on your journey!
Kind Regards,
Fridays Team
Customer Service is amazing
Anytime I need assistance or have a question, I always receive a prompt response and resolution, customer service is absolutely amazing!!
13 April 2026
Unprompted review
Reply from Fridays Health
Hi Gisela,
Thank you so much for your wonderful feedback! We’re truly happy to hear that you consistently receive prompt responses and helpful resolutions. Providing amazing customer service is very important to us, and it means a lot to know that your experience reflects that.
We really appreciate you taking the time to share this, and we’re grateful to have you with us!
Kind Regards,
JoinFridays Team
Excellent service from the sales department
I got helped by Bryce white on Tuesday and he was fantastic, from the way he explained everything to the way he guided me through the intake I can definitely say he will go far some day if they really don't promote him then I guess they don't know the value they have thanks bryce
7 April 2026
Unprompted review
Reply from Fridays Health
Hi there,
Thank you so much for your kind words and thoughtful feedback! We’re so happy to hear that Bryce provided such a great experience and made the intake process clear and supportive for you.
We truly appreciate you taking the time to recognize his effort, feedback like this means a lot, and we’ll be sure to pass your message along to him.
We’re glad you had such a positive experience, and we’re grateful to have you with us!
Kind Regards,
Fridays Team
Terrible experience with customer…
Terrible experience with customer service. I wasted money on this service.
10 April 2026
Unprompted review
Reply from Fridays Health
Hi Laci,
I’m sorry for the frustration with our customer service and that you feel you wasted money. We’re taking this seriously and looking into what happened. Please email support@joinfridays.com so we can review your account and work on next steps together.
Kind Regards,
Fridays Team
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