Fridays Health Reviews 4,286

Not a good company to deal with and they seem to be getting worse and worse. Their communication if any is confusing and multiple agents will contact you and tell you 10 different things. They are also very hard to understand because they outsource to other countries and the very few times I can get a hold of them on the phone their telephone etiquette is terrible. I have been hung up on multiple times or the reception is bad and the call gets dropped. I would not recommend this company to anyone unless you like being treated like crap.

Terrible customer support. All responses seem to be generated by AI and not a human. I can’t get the answer to my question, ever.

Not impressed at all. For my first month my prescription was never filled or shipped. I had to contact them in order for them to escalate the issue. I finally received the prescription nearly two weeks later. For my second month, I received daily emails for nearly 2 weeks stating that I needed to request a refill. I submitted the request for the prescription refill and submitted the required questionnaire. They DENIED the request saying I was requesting medication too soon even though I was 2 days away from completing my 4th injection AND they charged me. I again had to contact them. For some reason, they cancelled my subscription and said they were refunding me. I had to pay AGAIN in order to reactivate my account and get the prescription refilled. Now I’m looking at my bank account. They never refunded the amount they said they were refunding me so I was double charged. This company seems to be more of a headache than it is worth. I will be cancelling and going somewhere else.

I ordered medication and was sent the wrong prescription. I reached out to support on 4/2 and was told to be patient. I made it clear multiple times that I simply needed the correct medication shipped, especially since my prescription had already been approved — there was no change in protocol that required additional clinical review.

After 6 days with no update, I followed up and asked about a refund. That’s when I was told I couldn’t be refunded because I had already had access to their provider. Meanwhile, I was also told not to start the incorrect medication and to wait for an explanation — which still hasn’t come.

It has now been 10 days, and I still have:
• no correct medication
• no reshipment
• no clear explanation

Once they have your money, communication slows down significantly and getting answers becomes frustrating. I don’t understand why this suddenly requires review from a clinical team when the medication was already approved and supposed to be shipped correctly the first time.

Overall, the process has been extremely disappointing. Good luck getting timely answers or resolution once they’ve already been paid.

One year with Friday's and I have been beyond pleased! Impeccable customer service and communication. So many perks and so much to offer without the hassle of a membership! No comparison to other telehealth companies, I researched many before joining! My entire experience has been flawless:)

I love you guys because you can always talk to someone when you need help and the meds are amazing

Just took my first injection a few days ago. No noticeable changes so far.

The first couple of months I was using Fridays, things were great. Since month 2.5-3, things have gone downhill.

When things go wrong or I communicate an issue, there is either a delay in communication or a lack of acknowledgment for situations outside of my control. I recently sent a fairly long email explaining my concerns with timestamps and receipts and received no response… Just an update in my app status. Yay solution! But there was no acknowledgement for the issues I’ve been having the past few weeks.

The price online and advertised is over $100 cheaper than I paid for the past 2 months. Also, product doesn’t work.

I've been using Fridays for over a year and remain as a trusted customer because of the excellent and prompt service!! The communication is outstanding with chat message returns usually within hours. I had to call one time with an issue and it was resolved immediately. Meds are delivered on time and providers are knowledgeable and accessible. I really can't praise this service enough!

I purchased a six month bundle plan. As it turned out, I reached my targeted BMI after the first three months! They offered microdosing, but I was not enthused. Without hesitation, they refunded the unused portion of my payment. I did not even have to ask! I’ve never seen that type of customer service. Usually they are coming up with all types of ways NOT to refund you.

So I highly recommend this company to assist you in your weight loss journey!

I was supposed to receive level 2 semaglutide w/b12 and they sent me a low dose which did nothing and did not contain b12. I contacted them 3 days after trying it and they stated they would change it for me. After a week my original prescription was deleted from the app and put back. When I called back to see what was going on the representative stated they would change my prescription on the next cycle. Their policy states if the prescription is incorrect they will replace it, but instead they forced me to waste my money. Very unhappy with the service.

I ordered from them nad plus it came from a different pharmacy. Rush pharmacy which I never hear of however I thought because they were a telehealth company that they would be trustworthy the NAD plus that they sent to me from Rush pharmacy was dark brown gold. I let them know immediately. They said they would get on it and they made a ticket. Nothing happened for days the following days I continue to contact them sending them numerous of messages. They would just contact me and say they put in a ticket they put in a ticket. They will say the same thing over and over and over they put in a ticket they put in the ticket. I would email them send a message through joint Fridays. Nothing ever happened now I have to dispute it with my bank because they will not replace it. The only time I was able to get anywhere near any kind of resolution was when I contacted the pharmacy however they stated that they’re using some different buffer that is causing it to turn colors that is not a safe product to have NAD plus should not be dark brown or golden brown at all. It should be clear or a light slight faint color. This was extremely dark. This is showing signs of contamination and or it’s been compromised. I’ve shown them pictures. I’ve sent them emails. I sent the messages and they still have done nothing this has been going on for two weeks now and they have my money and have not replaced my NAD plus from a different pharmacy as requested.

Everyone's been very plesant and helpful. I'm 32 days into the program and following every instruction, but so far no improvement in weight, no change to food craving at all. I understand it can take time to show results so I hope to see some soon.

I joined Fridays about two months ago, after switching from another company. While the medications are the same, I have found the support (and better price) to be much better! I love how easy the app is to use, and all the resources available to me. I'm down about 6lbs right now and I'm excited to see where this journey takes me!

This company deserves less than one star. I have never written a negative review in my life, but my experience here has been so frustrating and disappointing that I feel obligated to warn others.

I purchased a 3-month supply of GLP-1 medication. I came from another provider where I had already been using semaglutide successfully and had lost 25 pounds, so I am very familiar with how these medications work and how they should feel when effective.

Before starting, I clearly explained through their app messaging (since there is no direct access to a knowledgeable professional) that I had already been on a higher dose (100 units) and was no longer feeling the effects. I requested guidance for an appropriate increase and was switched to tirzepatide.

After taking the medication, I immediately noticed it was not working. Either the dosage is too low or the product quality is questionable. I communicated this multiple times, but instead of support, I received nothing but runaround responses.

Fridays’ customer service is extremely poor:
• No access to a real, knowledgeable medical professional
• Delayed responses through an ineffective messaging system
• Conflicting information and no accountability
• Told I must stay on the same ineffective dose for 3 months
• Told “there’s nothing they can do”
• Forced to wait weeks for an appointment just to discuss dosage

Meanwhile, I have an important event coming up, which is why I invested in a 3-month plan in the first place. Instead of support, I’ve experienced stress, wasted time, and now wasted money.

To make matters worse, since switching from my previous provider to Fridays, I have actually gained 3 pounds in one week. That is incredibly concerning and reinforces my belief that the dosage is ineffective or the product is subpar.

Every time I’m told someone will contact me, I’m redirected back to the same useless app with no real answers. It feels like no one is actually qualified to address even basic questions.

Overall, this has been a terrible experience. There is a complete lack of care, professionalism, and medical guidance. I strongly caution anyone considering this company.

BEWARE: You may waste your money, receive inadequate dosing, and get little to no real support.

Site looks good. I applied in the evening read like I would be approved. Saw denied in the morning. No email or correspondence. Tried to reach out online to get information. No reply. Not interested in working with a company that can not communicate. I just want my money back. I’ll stay with my current provider

Don’t buy from them. Customer service irresponsible and irresponsive. Once you subscribed even for 1 month they keep charging you every month and you have to go through hell to reach anyone on customer service. I sent 100 messages for 2 months and still no money and no medication received. I have all proof if anyone doubting my words. I have screenshots of my conversations too. Mostly Al. Never ever buy from this fraudsters!

This company and team are so easy to work with. I used to go to an in person clinic and easily spent 400-600 a month on injections. This company decreased the price I pay, the frequency of visits, and improved my consistency. The product arrives promptly. They send refill reminders so you don't run out & you have access to providers who can help tailor your plan/provide guidance and helpful meds like zofran if needed. What a great service for someone to access to help with their health journey.

Friday’s is very slow to respond to you. They will immediately take your credit card and charge you. Unfortunately their clinicians will take WEEKS to respond. They will also ship items you don't want and charge you. DO NOT do an oral liquid: it does not work.