Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more
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Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more
I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more
Incredible shoes and amazing customer service First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in t... See more
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Company details
Written by the company
Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.
Contact info
United Kingdom
- 01933 410584
- info@johnwhiteshoes.com
- johnwhiteshoes.com
4.7
Excellent
459 reviews
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Hasn’t replied to negative reviews
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The customer service was outstanding
The customer service was outstanding, the delivery was prompt, and the professionalism and friendliness of the support team were impeccable.
5 July 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Zemuntu,
Thank you for your wonderful feedback. We’re absolutely delighted to hear that you found our customer service to be outstanding and our team both professional and friendly. It’s always our aim to make the experience smooth and supportive from start to finish.
Best regards,
The John White Team
Most comfortable boots I have ever worn
30 June 2025
Reply from johnwhiteshoes.com
Dear Mr Reid,
We’re thrilled to hear that your new boots are the most comfortable you’ve ever worn—what high praise! We hope they serve you well for many miles to come.
Kind regards,
The John White Team
Hemsworth sneakers on the small side
My Hemsworth sneakers were well made and good looking. For smaller feet, they are just the ticket, but my size 13s were so small, l could begin to get my feet in them. In my opinion, they weren't much bigger than a size 11. Reluctantly I have had to return them as they are a well presented shoe
11 July 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Emsley,
We appreciate your honest and constructive feedback. We’re sorry the Hemsworth sneakers didn’t fit as expected and understand your disappointment. Our sizing can vary slightly between styles, especially in more fitted silhouettes. We're grateful that you still recognised the quality and presentation, and we’d be happy to assist you in finding a better-fitting alternative if you'd like to try again in future.
Best regards,
The John White Team
Great Shoes and amazing Customer Service
Top review!! Couldn't fault them. I called the company and was desperately hoping the order could come a little earlier. My order was found, tracked and a person on the phoned personally reassured me that he would get them to our house before my son's PROM!! As usual 16 year old boys leave things till the last minute. The shoes arrived in the next couple of days - five days before we really needed them and with enough time to wear them in. They looked amazing and the price was great too. Very reasonable for a pair that will be worn again and again and yet again. Northampton shoe company that makes great shoes. Thank you. We will use you again.
27 June 2025
Reply from johnwhiteshoes.com
Dear Nicola,
What a wonderful review—thank you! We're so pleased we could help ensure the shoes arrived in time for your son's prom. It’s fantastic to know the shoes made the occasion even more special. We’re very grateful for your kind words and support.
Warm regards,
The John White Team
JW Rogues are great
Very happy with my two pairs of John White Rogues. Excellent quality, very comfortable and good sole grip. And very keenly priced for such well constructed shoes. Perfect ‘smart casual’ look for work.
27 June 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Bagley,
It’s fantastic to hear you’re happy with your John White Rogues. Thank you for highlighting the comfort, quality, and style—we’re delighted they’ve been a great fit for both work and casual wear.
Kind regards,
The John White Team
My order was confirmed but didn't send it.
My order was confirmed....I waited for delivery...then I was notified my shoes were out of stock so I wouldn't get my shoes.
2 July 2025
Reply from johnwhiteshoes.com
Dear Mr Bell,
We’re truly sorry for the inconvenience caused. It’s disappointing when stock issues occur after confirmation, and we understand how frustrating that must have been. We’re continuously working to improve our stock visibility, and your feedback is noted and appreciated.
Best regards,
The John White Team
Ordered a pair of Brecon Boots Person…
Ordered a pair of Brecon Boots Person on phone was very Professional came with in 3days and good quality worth the money
1 July 2025
Reply from johnwhiteshoes.com
Dear Mr Evans,
Thank you for your kind words. We’re very pleased to hear your Brecon Boots arrived swiftly and that you were impressed with the quality and service. It’s always our aim to provide value and professionalism throughout.
Best regards,
The John White Team
Well made shoes, good sales and speedy delivery
30 June 2025
Reply from johnwhiteshoes.com
Dear Mr D’Angelo,
Thank you for your review. We’re glad to hear you were pleased with the craftsmanship, the offers, and the quick delivery. We hope to serve you again in the near future.
Kind regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Opoku,
We’re delighted to hear you received great service. Thank you for your feedback—it’s very much appreciated, and we hope to welcome you back again soon.
Best regards,
The John White Team
Shoes came within days
Shoes came within days. The quality of them is brilliant, they look really smart, and the fit is spot on
16 June 2025
Reply from johnwhiteshoes.com
Dear Mr Dodwell,
We’re so pleased to hear that your shoes arrived swiftly and that you’re impressed with the quality, appearance, and fit. It’s exactly what we aim for—thank you for taking the time to share your thoughts.
Kind regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Sindano,
Thank you for your kind words. We’re very pleased you found the service to your satisfaction and that the product met your expectations. We hope you enjoy wearing your new shoes!
Best regards,
The John White Team
The product was very high quality and I…
The product was very high quality and I highly recommend them.
11 June 2025
Reply from johnwhiteshoes.com
Dear Mr Qaderi,
It’s lovely to hear your shoes lived up to the high standard you expected. We really appreciate your recommendation—it means a great deal to us.
Kind regards,
The John White Team
The whole process of purchasing the…
The whole process of purchasing the pair of shoes fro you, thanks a lot.
Skúli Sigurðarson
9 June 2025
Reply from johnwhiteshoes.com
Dear Mr Sigurdarson,
We’re so pleased to know the entire purchasing experience went smoothly for you. Thank you for your continued support—it’s always a pleasure to serve customers like yourself.
Best regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Tsiquaye,
We’re delighted to hear your experience was a positive one! Thank you for taking the time to leave us a review—it’s much appreciated.
Kind regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Ms Metcalf,
We’re so pleased to know your shoes arrived promptly and met your expectations for both quality and comfort. We hope they continue to serve you well and look forward to welcoming you back.
Best wishes,
The John White Team
Been in love with JW shoes for many…
Been in love with JW shoes for many years, brought two pairs of suede loafers back in the 90s, still have them, unfortunately they didn’t have the shoes I needed ( size ) only, so I had to return them, CS where brilliant sorted everything.
Ray
19 May 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Tillman,
Thank you for sharing your long-standing support of John White – it’s truly appreciated. We’re sorry the size wasn’t quite right on this occasion, but we’re very pleased to hear our customer service team looked after you. It’s customers like you who make our work so rewarding.
Best regards,
The John White Team
Incredible shoes and amazing customer…
Incredible shoes and amazing customer service
First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in the photos. In real life they were much better, the feel and quality just superb. Regretfully I ordered a size too big, but after contacting their customer service, a return label was sent and a replacement pair were soon dispatched. I am between sizes, and the replacement are still a little big, but John White has been keen and prompt in offering alternatives for me. Their customer service is just second to none! One happy customer.
20 May 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mauricio,
We're thrilled to hear you were impressed with the Banff penny loafers – even more so in person! We understand how tricky in-between sizing can be, and we’re pleased our team were able to respond quickly and help you explore alternatives. Your kind comments about our customer service mean a great deal to us.
Warm regards,
The John White Team
John White - great shoes and great service
I have bought a number of pairs of John White shoes and I am very happy with them.
I purchased a pair of the suede loafers and they came up too large for my size.
John White contacted me by phone and offered to send a smaller size and, other alternatives.
However, i have never had a problem with sizing so they sent a return label,
tracked by the Royal Mail, and refunded me the payment.
The shoes, as always, were really lovely.
6 May 2025
Reply from johnwhiteshoes.com
Dear Customer,
We’re very pleased to know you’ve been happy with your purchases over time. It's unfortunate that sizing was an issue with your latest order, though we're glad our team could assist promptly with alternatives and a smooth return. Thank you again for your continued support – we look forward to serving you again soon.
Best regards,
The John White Team
Very happy with my purchase
Very happy with the shoes I purchased. They fit well and are very comfortable. Delivery was prompt as well.
28 April 2025
Reply from johnwhiteshoes.com
Dear Mr Davies,
It’s great to hear you’re pleased with the fit and comfort of your new shoes. We’re also glad delivery was prompt – thank you for choosing John White.
Kind regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Egbonmi,
We’re delighted you were satisfied with both the delivery and quality of your shoes. Thank you for your kind feedback – we hope you enjoy wearing them.
Best regards,
The John White Team
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