Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more
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Review summary
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Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more
I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more
Incredible shoes and amazing customer service First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in t... See more
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Company details
Written by the company
Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.
Contact info
United Kingdom
- 01933 410584
- info@johnwhiteshoes.com
- johnwhiteshoes.com
4.7
Excellent
458 reviews
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Hasn’t replied to negative reviews
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Fantastic chukka boots
Fantastic chukka boots - and the packaging for postal delivery was sublime.
Really impressed with the quality of these tan leather boots and the design, feel and look are exceptional.
Am tucking these away for autumn and winter - but the quality is exceptional as ever. And an amazing bargain in the sale.
But the packaging - utterly sublime. Such a stylish box, and a lovely accompanying letter.
Felt like a proper VIP.
23 April 2025
Reply from johnwhiteshoes.com
Dear Tom,
Your review absolutely made our day! We’re thrilled to hear how pleased you were with the chukka boots – and especially that the packaging and presentation made you feel like a VIP. We take pride in all the details, so it’s lovely to know they were appreciated.
Best wishes,
The John White Team
Exceptional customer service
The size the shoes ordered was not appropriate. After raising my concern with their customer service they suggested an exchange with zero fuss. Very impressive and definitely customer service oriented!
22 April 2025
Reply from johnwhiteshoes.com
Dear Mr Deruelle,
We’re sorry to hear the sizing wasn’t quite right, but very glad our team could resolve the issue quickly and efficiently. Hassle-free exchanges are exactly what we aim for, and we’re so pleased to know we delivered on that.
Best regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Steve,
We’re ever so sorry to hear that the incorrect shoes were sent with your order. This certainly isn’t the standard we hold ourselves to. Please do get in touch with our customer care team at your earliest convenience so we can rectify without further delay.
Best regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Catton,
Thank you for bringing this to our attention. We’re sorry to hear your shoes are squeaking, as this is not something we would normally expect. Occasionally, new leather can take a little time to settle, but we’d be happy to advise further or explore an alternative solution – please feel free to contact our customer support team.
Kind regards,
The John White Team
Excellent loafers
Very quick delivery, kept informed and when received shoes they were perfect.
9 April 2025
Reply from johnwhiteshoes.com
Dear Mr Wogan,
We’re so pleased to hear that your loafers arrived promptly and were exactly as expected. It’s always our aim to keep customers informed throughout, so it’s wonderful to know that made a difference. Thank you for taking the time to share your feedback.
Best regards,
The John White Team
Wonderful customer service.
Wonderful customer service.
The quality of the product is excellent.
11 April 2025
Reply from johnwhiteshoes.com
Dear Mr Okoose,
It’s fantastic to hear that you received such a positive experience with our customer service, and that the quality of your shoes met your expectations. We pride ourselves on both, and your kind comments are greatly appreciated.
Warm regards,
The John White Team
Great experience, fantastic product!
My boots arrived on time and I was super impressed with the quality and how comfortable they were to wear for the first time. I would definitely recommend the company to anyone looking for quality footwear.
31 March 2025
Reply from johnwhiteshoes.com
Dear Mr Coomber,
We’re delighted to hear that your boots arrived on time and that the quality and comfort exceeded your expectations. It’s wonderful to know they made a strong first impression – thank you for recommending us.
Kind regards,
The John White Team
Very good shoes and durable
Very good shoes and durable. I will recommend for everyone.
24 March 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Anokye,
Thank you for your kind feedback. We’re glad to know that you’re enjoying your shoes and have found them to be durable. Your recommendation means a great deal to us.
Best regards,
The John White Team
Excellent quality
Excellent quality. I bought my brogue boots from a local shop and a pair of Hopkins Tan derby shoes on line. I enjoy wearing them, and hope to keep purchasing in the future.
7 April 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Flynn,
We’re very pleased to hear that you’re enjoying both pairs of your John White shoes – whether purchased locally or online. It's lovely to hear that our brogue boots and derby shoes are being worn with pride. We look forward to assisting you again in the future.
Kind regards,
The John White Team
An excellent business to deal with
An excellent business to deal with. I have for many years admired their shoes.
14 March 2025
Reply from johnwhiteshoes.com
Dear Mrs Morris,
It means a great deal to us that you've admired our shoes for many years. We're so pleased to hear you’ve had a positive experience with us – it's customers like you that make what we do so worthwhile.
Best regards,
The John White Team
Beautiful boots
Beautiful boots. Top quality, as ever. Quickly delivered and great communication throughout the process. Another pair to add to my John White collection.
12 March 2025
Reply from johnwhiteshoes.com
Dear Mr Waywell,
Another addition to the collection – we love to hear it! We're thrilled that the boots impressed once again and that everything went smoothly. Thank you for your continued support.
Best wishes,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Edney,
That’s what we love to hear – excellent quality, solid service and great value. We’re so pleased you’re happy with your experience and look forward to serving you again.
Warm regards,
The John White Team
Shoes were great
Shoes were great, delivery was timely too, but I had to return as size 8 looked quite long on my feet. Returns was processed timely too.
10 March 2025
Reply from johnwhiteshoes.com
Dear Emmanuel,
We’re pleased to hear you liked the shoes and that the returns process was smooth. Sometimes the size can be a little tricky, but we're glad everything was handled efficiently for you.
Best wishes,
The John White Team
Excellent pair of shoes
Excellent pair of shoes , well-made comfortable not much wearing in needed , can't fault them
25 February 2025
Reply from johnwhiteshoes.com
Dear Mr Hardy,
What a fantastic review – we’re so pleased to hear that your shoes are comfortable, well-made, and ready to wear right away. Enjoy them!
Kind regards,
The John White Team
It is Mainly the best communication…
It is Mainly the best communication update and delivery on time - However what is not good noted that you sue DHL and they charge for approx tax of more 20% which is not the case which make the price with shipping and customs is high - can you explain the same - also you provided a gift with each shoes but why noted for 2pairs shoes still one gift. Thanks,
14 February 2025
Reply from johnwhiteshoes.com
Dear Mr Qafiti,
We’re pleased to hear you appreciated the updates and delivery. Regarding DHL and customs charges, we understand the frustration and will pass your feedback on to our shipping partners. If you'd like us to look into your gift query, feel free to email our team directly.
Kind regards,
The John White Team
Great service! …
Ordered a pair of Chelsea Boots online and they arrived in good order plus they gave me a 10% discount.
Shipping was free but the boots were too small. No problem, free returns and exchange for the larger size and all dealt with very swiftly.
Recommended! Just buy a size up if ordering Chelsea boots.
17 February 2025
Reply from johnwhiteshoes.com
Dear Daniel,
Thank you for the great review! We’re glad the Chelsea Boots exchange was a smooth process. Top tip on sizing – and we appreciate the recommendation!
Best regards,
The John White Team
Exceptional quality and value boots
Exceptional quality and value boots. Very well made and will last a good few years! Delivery was quick and communication was on point! Very highly recommended company. I will definitely be back for more!
22 January 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Ms Coyle,
Exceptional quality and highly recommended – what a fantastic review! We’re so pleased you’re happy with your boots and the service you received. We look forward to welcoming you back.
Warm regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Edmond,
Short and sweet – we love it! We’re so pleased to hear you’re enjoying your shoes. Here’s to many more comfortable strides ahead.
Best regards,
The John White Team
Excellent service for a new customer.
I usually wear Barker or Regent shoes for special occasions and Loakes shoes for everyday wear. Loakes shoes are becoming expensive. I ordered a pair of John White brogues after seeing them at a good price in the sale. Received them on Wednesday 17th January. I had ordered size 8 but trying them on I found that they were too large for me. Contact with John White was easy and things moved quickly. After returning the first pair I received the replacement pair, size 7, today 22nd. Trying them on the fit was excellent and they are comfortable. I have not worn them out yet but hopefully they should be fine. After the service that I have received and allowing that the quality of the shoes holds up I shall be purchasing from John White again.
22 January 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Yates,
We’re so pleased you gave us a try and that the exchange was smooth and straightforward. It’s lovely to hear the size 7 was just right – we hope they wear beautifully and look forward to welcoming you again.
Warm regards,
The John White Team
Excellent service.
A very helpful young man resolved my problem when the shoes I wanted were not in stock.
10 January 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Morris,
We’re glad our team could assist you so efficiently – we’ll pass along your kind words. It’s great to hear the issue was sorted promptly.
Best wishes,
The John White Team
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