John Grose Group Reviews 

Car got recalled, left there and they offered a complimentary wash, left the car all day and they made us wait an extra hour, with two young kids and didn’t do the complimentary wash. Offered for us to go back for the wash and what a regret. Never told us it would be just an outside clean, asked for the car for the whole day and after we collected the car, it was worse than before. We had to clean the rear view mirror in order to be able to see, there was marks everywhere. To try to make amends they offered a “full valet” which only includes vacuum the inside. Now we lost a whole day, have been let down twice and they don’t even know what a full valet entails. Very unhappy

I recently bought a Puma Gen-E from John Grose in Woodbridge. The second car I have had from them and both times superb service. I was looking at a new one but Jack Faulds asked if I migh like to try one of their recent demonstrators. An inspired choice. A higher standard of fit,less cost a real no brainer for me as it is my first pure electric vehicle. He took great care to make sure I understood everything and phoned a week later to check all was well. Very highly recommended.

The staff were very helpful and we were able to test drive several cars before choosing the EV5. We initially had no intention of buying a full electric vehicle but are so pleased we did. Matt, the salesman, was very professional and was able to provide the answers to all of our questions and we were made to feel important throughout the process.

We have always been made to feel that we are valued customers whether we were changing our car at the time or not. We have dealt with CharlesGoodwin for at least 10 years and have trust in him.

I had my Jaecoo 7 less than one month and I had an issue with the radio and the charging pad for the phone. I contacted the garage and within minutes I had a call back to book my car in. Once my car was in the garage the problems were looked into and fixed within the same day and they had even washed my car which was lovely. The customer service was faultless and I want to thank Eden for being so welcoming and helpful

Erika was awesome

Great to be dealt with by James Honeywood, our amiable, efficient salesman who listened to our requirements and came up with the perfect car for my wife and I and which fulfilled all our needs

I would have liked to put a 5 star review as the service initially was great. On collecting my car- I noticed a dent on it. It was supposed to be brand new- no damage. I pointed it out to the sales assistant and his manager came to look. Sometimes, these things happen- I was fine to take the car as they assured me it would be fixed or a new bonnet put on. But the person who does the repairs was not available. So I took the car, with the expectation that someone would be in contact... John grose has never contacted me to sort this. I have contacted John grose and asked them what the plan is, but still have not heard from them so I am disappointed they have not rectified what they said they would (even though a brand new car shouldn’t be damaged!!)

Excellent service, friendly staff, extremely happy

The staff are all pleasant and make you feel relaxed and all your queries are answered professionally. A big shout out to Alex Reid at Lowestoft who is the Motability advisor, who made us feel relaxed and that nothing was to much trouble, he guided us through what vehicle we wanted through to all the paperwork involved and for being there on handover day. Thank you Alex for making everything possible for us

John Grose Geely Ipswich Were excellent. Very good service and no pressure selling. Ryan and Kevin were very helpful and got the car to me super quick. Has a small issue with the app which was sorted whilst I was the phone and the after sales service so far has been great. Would highly recommend.

Very attentive personnel especially Gary Page who had great repartee with me. Would recommend them again.
Thanks for the service.
10 out of 10

Drive down from the midlands to pick up a new car and it was filthy, not what you expect. Definitely spoils the new car experience.

Great service and an extremely helpful salesperson in Matthew. I have bought 3 cars from him and intend to buy my next vehicle from him too. A great company.

Excellent service from start to handover.

The lady Nikki made it a good experience and helped me so much ad I was quite nervous to switch to hybrid, she took me on a test drive and made me feel so comfortable. Also tried her hardest to get me the colour o wanted but unfortunately wasn't able to happen but I can say I'm so happy with what I have and with a bad back condition the drive is very comfortable and after 25yrs of driving manual this automatic is amazing for my back. Great service so happy with the car.

Lowestoft Branch
Not sure why they bother offering a complementary wash when they don’t even do a half decent job. 2024 Mache in numerous times for recalls and faults, and every time the wash has made the car look worse with smearing everywhere and little to no dirt removed. Have to immediately take to car wash. They very kindly offered to take back in today but I was pushed for time so I’ll take to a local hand wash to sort it later. They did say they would raise it.

John Grose Ipswich Jaecoo

Appalling aftercare and customer service.
We had our Jaecoo for just 4 days before reporting multiple ongoing issues. Given the seriousness of the faults and the significant financial commitment we made through a PCP agreement, we requested to cancel the deal, receive our £3,000 deposit back, and terminate the finance agreement. However, we were incorrectly told that the 14-day cooling-off period does not exist.

The vehicle has genuine faults, all supported by photographic evidence. As a result, my wife no longer feels safe driving it and has completely lost confidence in the car. This is extremely disappointing, especially as we were excited about owning a brand-new vehicle and had already invested in accessories, including new car seats for our young children.

To make matters worse, we were initially contacted by the service department and told the vehicle had a manufacturer recall. Shortly after, we received another call claiming this was a mistake and that they had confused our car with another. Unfortunately, this explanation does not inspire confidence.
The dealership currently has the vehicle but has stopped communicating with us entirely. All we have asked for is a fair resolution: the return of our deposit and cancellation of the PCP agreement.

This experience has been incredibly stressful and disappointing from start to finish.