I collected my Motability car yesterday and was helped enormously by Samuel Ryan-Holmes. I was shown how everything worked in great detail although with technology as it is, I am sure I have already f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all pleasant and make you feel relaxed and all your queries are answered professionally. A big shout out to Alex Reid at Lowestoft who is the Motability advisor, who made us feel relaxed... See more
Company replied
Having had such a good experience when we got our last car, we had no hesitation in returning for our new one. Matthew Naylor was friendly and helpful as always and made us feel at home. He kept us in... See more
Company replied
Five stars for everything, outstanding personal service from Ryan Goldsmith, he is a really genuine person and not like a typical dealer and we saw a lot in our car hunt. It helps obviously when you... See more
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Company details
Written by the company
Our friendly, local business represents the Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery and Geely franchises for sales, servicing and parts. Our dealerships are located in Ipswich, Lowestoft, Woodbridge. Motoring since 1888, and with customer satisfaction at our core.
Longevity & Customer Service
Written by the company
- Customer satisfaction is at the heart of our business
- John Grose has been motoring since 1888. The key to our longevity is genuine customer satisfaction and we are proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Head Office: Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 270707
- enquiries@johngrose.co.uk
- johngrose.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Incredible service once again
Very helpful support throughout the whole process from Terry, finishing with James. Very patient service to get us the very best quote to meet our needs. Very knowledgable, friendly and helpful all round. My family have been using John Grose for over 30 years; despite living over an hour away and having other Ford garages much closer, we have never ventured elsewhere as they always been the most reliable, honest and cost worthy dealer.
25 April 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Great Service Experience
Great service and quality from the team at John Grose Repair Centre Ipswich. Repairs were professional and our Mini was returned looking smart. Tyler kept us informed and was very attentive - Thank you 10/10
22 April 2026
Unprompted review
Reply from John Grose Group
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
At the point of a breakdown (mental)
At the point of a breakdown (mental) on Saturday about my car needing looking at. Jenna in the Lowestoft branch got us in, and although they were to busy to look at it, actually told me the truth l, kept me infor wd every step of the way and by Monday 1pm, I have picked up my car all fixed. Even had a little clean while it was there. Your a superstar Jenna and the whole team. Thank you thank you thank you.
27 April 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Jenna. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
James was very very good
James was very very good, identified our needs and showed us the best options
14 March 2026
Reply from John Grose Group
Good Morning. Thank you for this great feedback regarding James and your experience at John Grose. We really appreciate it and hope to see you again. Best wishes, John Grose Customer Service.
Excellent Customer Service
I recently exchanged my car for an EC3 Citroen at John Grose Ipswich.
Charles, the Sales Advisor, was really knowledgeable, helpful and supportive throughout the process. I love my new car and would highly recommend the Citroen dealership for their service.
12 March 2026
Reply from John Grose Group
Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Very helpful staff
17 March 2026
Reply from John Grose Group
Good Morning. Thank you for letting us know about the service that our team had provided you with, we're glad you had a great experience. Best wishes, John Grose Customer Service.
Excellent aftersales Service - great dealership
My daughter bought a Ford Puma in 2025 - their after care has been excellent, which is really unusual nowadays! She has a problem with the bonnet and the sales man who sold us the car - Lucan - was quick to resolve - would 100% recommend if you're looking for a new or used car. Brilliant service.
21 April 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Had a great experience
Had a great experience purchasing our new car from John Grose Ipswich. Luca was great to deal with throughout the process. Luca explained all the features of the vehicle and the hand over was very smooth. Overall a great experience.
17 April 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Alex Read was absolutely brilliant
Alex Read was absolutely brilliant, so helpful and polite. He answered any questions I had and nothing seemed to much trouble for him. Communication was also very good and the car handover was seamless. I would definitely recommend using this garage.
17 April 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Alex could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Really good experience start to finish and very happy with our new car
Really good experience
7 March 2026
Reply from John Grose Group
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
EXCELLANT SERVICE ALWAYS GIVEN,
9 March 2026
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Purchased a Puma Gen e
Purchased a Puma Gen e - really pleased with it. Many thanks to Terry for the excellent service throughout.
1 March 2026
Reply from John Grose Group
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Thanks to John Grose Geely Ipswich
Been driving my lovely new Geely Starray Ultra for just over a week now. Four weeks ago I had never heard of Geely. The friendly support and spot on service offered by Ryan and his colleague Kevin made the whole process a real pleasure. Do pop in and say hello. They are lovely people. Their cars are nice too.
4 April 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Chery and Charles A*
We recently took delivery of our brand new Chery from John Grose Ipswich. We was seriously impressed with the level of the service that we received from the start and thought our experience. Charles was an absolute gentleman, no questions were to silly to ask and he really did go above and beyond for us. We was made to feel welcome from the moment we walk in the door until the moment we drove off of the fourcourt. Highly recommend these to buy a car from. And Charles again was absolutely A star, we could not recommend he's services enough.
10 April 2026
Unprompted review
Reply from John Grose Group
Good Morning. It’s wonderful to hear that you had a great experience with us here at John Grose. Thank you so much for supporting us with a 5 star review. We hope to welcome you back again in the future! Best wishes, John Grose Customer Service.
Great
Great, knowledgable, friendly staff who made the whole experience seamless. It was a pleasure to deal with Luca when buying our new car and he was always professional and friendly. He made the whole process so easy and has continued to happily provide us with advice after handover.
28 February 2026
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Luca. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Excellent service from Garry Page at…
Excellent service from Garry Page at John Grose.Couldn’t wish for anything better.
9 April 2026
Reply from John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Gary could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Choose Oscar at Ipswich - avoid Terry like the plague
Oscar was very friendly, efficient and helpful. Great salesman and took over from a guy called Terry who was extremely abrupt and rude in communication. He accused me of lying and pushed to make his sale despite me letting him know I no longer wished to communicate with him.
Thanks Oscar for saving the day! You were brilliant.
9 April 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for taking the time to leave us your review. We’re delighted to hear that Oscar looked after you so well and provided the level of service we always aim to deliver. We’ll be sure to pass on your kind comments to him. We’re sorry to hear that another part of your experience didn’t quite meet expectations. All feedback like this is taken on board and helps us improve how we work as a team moving forward. Thank you again for your comments, and we hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
This is the first time I have used John…
This is the first time I have used John Grose for getting a new motability car and found the service was very good. The salesperson Luca, was extremely helpful and knowledgeable and made sure I was comfortable with my new car. Great service all round, I would highly recommend.
19 February 2026
Reply from John Grose Group
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
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