I collected my Motability car yesterday and was helped enormously by Samuel Ryan-Holmes. I was shown how everything worked in great detail although with technology as it is, I am sure I have already f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all pleasant and make you feel relaxed and all your queries are answered professionally. A big shout out to Alex Reid at Lowestoft who is the Motability advisor, who made us feel relaxed... See more
Company replied
Having had such a good experience when we got our last car, we had no hesitation in returning for our new one. Matthew Naylor was friendly and helpful as always and made us feel at home. He kept us in... See more
Company replied
Five stars for everything, outstanding personal service from Ryan Goldsmith, he is a really genuine person and not like a typical dealer and we saw a lot in our car hunt. It helps obviously when you... See more
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Company details
Written by the company
Our friendly, local business represents the Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery and Geely franchises for sales, servicing and parts. Our dealerships are located in Ipswich, Lowestoft, Woodbridge. Motoring since 1888, and with customer satisfaction at our core.
Longevity & Customer Service
Written by the company
- Customer satisfaction is at the heart of our business
- John Grose has been motoring since 1888. The key to our longevity is genuine customer satisfaction and we are proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Head Office: Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 270707
- enquiries@johngrose.co.uk
- johngrose.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The salesman was excellent
The salesman was excellent, very patient. He provided me with the financial options and explained in detail the workings of the new car. I feel confident that I can go back to Ford with any queries I might have in the future.
28 April 2026
Reply from John Grose Group
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Mathew made everything very simple…
Mathew made everything very simple explained everything and helped set the car up to my requirements and very happy with the car many thanks for everything
28 April 2026
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Dislikes..
Dislikes..
No handle on drivers side to help me get in /out of thr car ..
No boot release you would think this was standard on cars ..
Especially for thr disabled people
23 April 2026
Reply from John Grose Group
Good Morning. Thank you for your feedback, we have passed your review onto the team and a manager will be in touch shortly to discuss this further with you. Best wishes, John Grose Customer Service.
Great sales team who could not do…
Great sales team who could not do enough to get us what we wanted. The after sales service was excellent.
5 May 2026
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience purchasing your new car, congratulations! We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
JOHN GROSE FORD WERE SIMPLY ON ANOTHER LEVEL!
I had previously spent three weeks dealing with really poor quality garages where vehicles were either not as described or the overall emphasis was about the sale and not anything to do with the customer.
JOHN GROSE FORD WERE SIMPLY ON ANOTHER LEVEL!
Faith restored.
From the moment I arrived to view the car I was dealt with respectfully and how a customer should be treated when spending a large sum of money. I dealt with Sam Clarke. Sam appears to be a no nonsense guy and also assertive. The car was exactly how he described it and I couldn't be happier currently with my purchase. It wasn't just Sam either, on the day of collection I couldn't get me phone to pair with the vehicle. I then had two additional employees (I'm so sorry not have asked names) spending an additional half an hour pairing my phone to the car. All in a nice and relaxed atmosphere that was even fun additionally. This is a huge garage. To be given that much much time by people without them being pushy at all was a great experience.
1 June 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Sam, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
John Grose Ipswich Geely Outstanding!
Purchased and collected our first electric car yesterday the Geely EX5 Max.
Kevin and Ryan were superb the whole way through the process, from the second we walked in the door to the second we left with the car we felt like a valued customer to them and there support and contact was superb.
Can’t recommend Kevin highly enough for his correspondence through the process. The added benefits you get when you purchase the new Geely is ultimately the best I have seen! Also a mention to Ryan the sales manager who although didn’t directly sell us the car w bbqq met us and shook our hand on collection day as we arrived at the showroom.
Thank you so much again and see you in 4 years 😉👍
1 June 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Kevin and Ryan. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
They were very helpful and talked…
They were very helpful and talked everything through so I understood the car it was the first time I had an electric car so it was all new to me
29 May 2026
Reply from John Grose Group
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Experience team
Had a lad called Jamie he's was lovely patient and good at his job sold me a car I'm very happy with it
26 May 2026
Unprompted review
Reply from John Grose Group
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
A great new car purchase experience
Kevin and Ryan were very helpful and honest during our whole experience including the hand over of the new car and the special touches that were given including a bottle of Prosecco for my mother’s 84th Birthday celebrations. Car was presented well with a full tank of petrol and fully charged, a rare thing these days. Enjoying the car and looking forward to the many hours it will take to learn of all the features this car has to offer. Thank you to everyone at John Grose
22 May 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Ryan and Kevin. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
The salesman was very helpful
The salesman was very helpful, answered all the questions we , very polite
14 April 2026
Reply from John Grose Group
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Satisfaction with John Grose
John Grose have always had their customers at heart, always ready to assist you even with simple questions right through to booking the service or MOT
14 April 2026
Reply from John Grose Group
Good Morning. Thank you for trusting us with your service, we are glad you had a good experience. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
The job of choosing our new car was…
The job of choosing our new car was made really easy thanks to Alex the salesman
9 April 2026
Reply from John Grose Group
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
All round excellant service
All round excellant service , from my first visit, to picking up my new car. I would recommend Gary and John Grose, Ipswich to any one wanting to purchase a new car.
1 May 2026
Reply from John Grose Group
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Gary could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
James Honeywood was excellent couldn’t…
James Honeywood was excellent couldn’t have wished for better
16 May 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thanks for leaving this great feedback, we really appreciate it! We'll pass these comments along to James. Best wishes, John Grose Customer Service.
Brought my first car from John Grose
Brought my first car from John Grose, Lukan made it easy for me he was very helpful without being to overbearing.
Can recommend John Grose and Lukan.
14 May 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thanks for leaving this great feedback, we really appreciate it! We'll pass these comments to Lukan. Best wishes, John Grose Customer Service.
I would highly recommend
I would highly recommend. Sam was friendly and made the whole process so easy and kept in touch through out the whole process he gave an amazing service.
14 May 2026
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Sam could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Great experience from start to finish
Great experience from start to finish, any questions were dealt with professionally and quickly. Sam our sales representative was helpful all the way through and after. overall a great service.
2 May 2026
Unprompted review
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
I’ve always been a ford fan even when…
I’ve always been a ford fan even when working always had ford transits now no longer working decided on a kuga because with my medical issues I find it easier to get in and out of the vehicle and I find it a lovely car to drive
14 May 2026
Reply from John Grose Group
Good Afternoon. Thank you for taking the time to leave us a review, we really appreciate it and hope you enjoy your new Kuga. Best wishes, John Grose Customer Service.
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