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JOE & THE JUICEReviews 

5,835
•
TrustScore 4 out of 5

4.0

Juice Shop
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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, professional, and helpful, often going above and beyond to assist with requests. Many people highlight the exceptional customer service, noting quick responses and a genuine care for customer satisfaction, which helps resolve issues effectively. Reviewers also appreciate the delicious and refreshing beverages, along with tasty and satisfying sandwiches, often mentioning the quality and freshness of the products. However, some customers experienced rude and impolite staff interactions, particularly when asking for suggestions or assistance. There were also complaints about slow service and long waiting times for orders, which was particularly inconvenient for those in a hurry. Additionally, some people were dissatisfied with product quality, citing issues like drinks not being cold enough, having too much sugar, or problems with extras not fitting in the glass.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising specific employees for their... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the taste and... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers consistently praising the delicious,... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing disappointment due to... See more

Customer service

People report positive experiences with customer service, highlighting helpful, friendly, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been ordering a drink every morning. It should take around 10 minutes but has been taking at least 20 minutes. Sure, it's busy and the customers in the restaurant get priority but I used to lov... See more

Company replied

Rated 4 out of 5 stars

Dijone club sandwich is great. It has unique delicious taste. Crew is ok but could be little more friendlier. Space is ok but not many places for indoor sitting as it is too hot outside plus places to... See more

Company replied

Rated 5 out of 5 stars

Vee never gave up. I misplaced my receipt and needed it for my expense report. I gave Vee the wrong amount by accident but she replied and asked me to check my details. The way she responded was en... See more

Company replied

Rated 5 out of 5 stars

Cat was really helpful and kind throughout. I had an issue with adding points from my receipt because of the app, and she responded quickly, explained everything clearly, and resolved it by adding t... See more

Company replied

Company details

  1. Juice Shop
  2. Coffee Store
  3. Health Food Restaurant
  4. Take Away Service
  5. Vegan Restaurant

Written by the company

JOE & THE JUICE is a Danish food & beverage company founded in central Copenhagen in 2002 by Kaspar Basse. Using high-quality, natural, and organic ingredients, JOE & THE JUICE offers freshly prepared juices, shakes, coffee, and sandwiches. By also leveraging its strong tech processes, which includes a commitment to internal IT development, JOE & THE JUICE has been able to develop a strong global presence with more than 300 stores in 16 countries. The company has a growing presence in Europe, Asia and is expanding heavily in the US market.

JOE & THE JUICE - Coffee, Juice and Much More

Written by the company

A juicer is not a machine!
We strive to provide all guests with a personal and inclusive experience. Good vibes and nutritious products are at the core of our brand ethos. A healthy lifestyle does not have to be boring or trivial!

Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

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4.0

All reviews

(5,835)

1,794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to order online

Easy to order online. We love the staff!

10 June 2026
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Reply from JOE & THE JUICE

Thanks for your review! Thank you for visiting JOE & THE JUICE! 🥤

Rated 5 out of 5 stars

Better than starbucks

The beef sandwich is the best and the app is such a good experience!

30 May 2026
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Reply from JOE & THE JUICE

You just made our day thank you! 😍 Thank you for visiting JOE & THE JUICE!

Rated 5 out of 5 stars

Cat was amazing

Cat was amazing! I contacted about receiving an incorrect order and they immediately made things right. I will definitely keep coming back to Joe and the juice for my work lunches 😊

9 June 2026
Unprompted review
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Reply from JOE & THE JUICE

Thanks for sharing your experience with us! 😊 We're glad you enjoyed JOE & THE JUICE. Thank you for coming!

Rated 5 out of 5 stars

The service at this location is…

The service at this location is outstanding. The staff are courteous and quick, they always have my order completed and correct.

10 June 2026
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Reply from JOE & THE JUICE

Thanks so much for your feedback! ⭐️ We're really happy you enjoyed your visit at JOE & THE JUICE. Thank you for coming!

Rated 4 out of 5 stars

Really good

Really good. Seemed like more bread than filling this time. Typically it’s perfect like my first few bites were only bread.

9 June 2026
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Reply from JOE & THE JUICE

Thanks a lot for your feedback! 🙏 Thank you for visiting JOE & THE JUICE!

Rated 3 out of 5 stars

Staff was not aware that customers may…

Staff was not aware that customers may order via the app, there were no few items available (but we paid and there was no option for the refund). Timers powder for the coffee was not available neither. But rest of the food was good

2 June 2026
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Reply from JOE & THE JUICE

We're sorry to see this. Drop us a line at care@joejuice.com and we'll take a closer look. Make sure to mention your review reference TucrWG so we can follow up correctly. Thank you 🙏🏼

Rated 1 out of 5 stars

Employees look miserable

Employees look miserable! Don’t even acknowledge the customer when the customer wants to ask a question. Overpriced and bad service. Every order is like this

2 June 2026
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Reply from JOE & THE JUICE

We're sorry things didn't go smoothly during your visit. Drop us a message at care@joejuice.com and we'll follow up. Please quote your review reference o8gUf5 if you decide to contact us. Thanks in advance !

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