JOE & THE JUICEReviews

5,832

•

4.0

Juice Shop

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, professional, and helpful, often going above and beyond to assist with requests. Many people highlight the exceptional customer service, noting quick responses and a genuine care for customer satisfaction, which helps resolve issues effectively. Reviewers also appreciate the delicious and refreshing beverages, along with tasty and satisfying sandwiches, often mentioning the quality and freshness of the products. However, some customers experienced rude and impolite staff interactions, particularly when asking for suggestions or assistance. There were also complaints about slow service and long waiting times for orders, which was particularly inconvenient for those in a hurry. Additionally, some people were dissatisfied with product quality, citing issues like drinks not being cold enough, having too much sugar, or problems with extras not fitting in the glass.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising specific employees for their... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the taste and... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers consistently praising the delicious,... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing disappointment due to... See more

Customer service

People report positive experiences with customer service, highlighting helpful, friendly, and professional... See more

Reviews shaping this summary

I have been ordering a drink every morning. It should take around 10 minutes but has been taking at least 20 minutes. Sure, it's busy and the customers in the restaurant get priority but I used to lov... See more

Company replied

Dijone club sandwich is great. It has unique delicious taste. Crew is ok but could be little more friendlier. Space is ok but not many places for indoor sitting as it is too hot outside plus places to... See more

Company replied

Vee never gave up. I misplaced my receipt and needed it for my expense report. I gave Vee the wrong amount by accident but she replied and asked me to check my details. The way she responded was en... See more

Company replied

Cat was really helpful and kind throughout. I had an issue with adding points from my receipt because of the app, and she responded quickly, explained everything clearly, and resolved it by adding t... See more

Company replied

Company details

Written by the company

JOE & THE JUICE is a Danish food & beverage company founded in central Copenhagen in 2002 by Kaspar Basse. Using high-quality, natural, and organic ingredients, JOE & THE JUICE offers freshly prepared juices, shakes, coffee, and sandwiches. By also leveraging its strong tech processes, which includes a commitment to internal IT development, JOE & THE JUICE has been able to develop a strong global presence with more than 300 stores in 16 countries. The company has a growing presence in Europe, Asia and is expanding heavily in the US market.

JOE & THE JUICE - Coffee, Juice and Much More

Written by the company

A juicer is not a machine!: We strive to provide all guests with a personal and inclusive experience. Good vibes and nutritious products are at the core of our brand ethos. A healthy lifestyle does not have to be boring or trivial!

Contact info

4.0

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LYKO

lyko.com

2.7

Jun 9, 2026

I love their sandwiches and the trust…

I love their sandwiches and the trust your gut it s my favourite.

The staff is always super friendly and Kind.

9 June 2026

Unprompted review

Reply from JOE & THE JUICE

Jun 9, 2026

Thanks for your feedback! 💛 If you feel like it tell us what you loved most at JOE & THE JUICE!

Jun 9, 2026

best cappuccino ever!!!!!

and everything else is amazing!!
great atmosphere and lovely service... they have never done me wrong 🩷

4 May 2026

Reply from JOE & THE JUICE

Jun 8, 2026

So happy you stopped by JOE & THE JUICE! ✨ Thank you for coming!

Jun 8, 2026

6 June 2026

Reply from JOE & THE JUICE

Jun 7, 2026

Thanks for your review! Thank you for visiting JOE & THE JUICE! 🥤

Jun 7, 2026

Fresh and delicious juices and…

Fresh and delicious juices and delicious sandwiches using special crispy bread

6 June 2026

Reply from JOE & THE JUICE

Jun 7, 2026

Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!

Jun 7, 2026

Thank you Cat and Joe&theJuice customer…

Thank you Cat and Joe&theJuice customer service team- kind, always efficient & quick to respond. Great company and on the ball 🙏

6 June 2026

Unprompted review

Reply from JOE & THE JUICE

Jun 7, 2026

Thanks for the love! 😊 Thank you for visiting JOE & THE JUICE!

Jun 7, 2026

I always order from the app so my…

I always order from the app so my smoothie is ready and I don’t miss my train connection. It’s always there at the stated time, including extras. The Trust your Gut smoothie has become a staple! 💖

30 May 2026

Reply from JOE & THE JUICE

Jun 7, 2026

Thanks for your feedback! 💛 If you feel like it tell us what you loved most at JOE & THE JUICE!

Jun 7, 2026

order online and order ready within minutes

order online and order ready within minutes for pick up.

6 June 2026

Reply from JOE & THE JUICE

Jun 7, 2026

So happy you stopped by JOE & THE JUICE! ✨ Thank you for coming!

Jun 6, 2026

Lots of options for macha drinks

Lots of options for macha drinks, it’s all very good macha!

29 May 2026

Reply from JOE & THE JUICE

Jun 6, 2026

You just made our day thank you! 😍 Thank you for visiting JOE & THE JUICE!

Jun 6, 2026

Trying to trick customers with expiring…

Trying to trick customers with expiring cards earlier then what the card says…
Then very bad customer service
Takes 48h or more to get a response

29 May 2026

Reply from JOE & THE JUICE

Jun 6, 2026

We're sorry to see your visit wasn't great. Drop us a line at care@joejuice.com and we'll look into it. Don't forget to include your review reference OzfwFl when you email us. Thanks in advance !

Jun 6, 2026

Limited menu options

Limited menu options. The brand promotes itself as healthy, but many drinks contain a lot of sugar. The loyalty program is also unclear, and I never received a response regarding my missing welcome reward. Overall, more transparency and better customer support are needed.

29 May 2026

Reply from JOE & THE JUICE

Jun 6, 2026

We're sorry to see your visit wasn't great. Drop us a line at care@joejuice.com and we'll look into it. Don't forget to include your review reference 1JOk8A when you email us. Thanks in advance !

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