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Jobyco shipping ltd Reviews 

398
•
TrustScore 3.5 out of 5

3.4

Freight Forwarding Service
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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent customer service and the helpful, competent staff, often highlighting specific individuals for their professionalism and dedication. Reviewers frequently mention that their items arrive safely and on time, appreciating the overall reliability and smooth process of the service. However, some customers also noted significant issues with delivery times, with packages arriving much later than expected or even going missing. There are also concerns about poor communication, lack of transparency, and items being damaged during transit. A few other people also felt that the service has declined, expressing dissatisfaction with professionalism and responsiveness.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting excellent and... See more

Service

Users describe ambiguous interactions with service, with many expressing significant disappointment due to a... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, often praising the fantastic and superb service... See more

Product

Clients share ambiguous opinions on product handling and delivery, with many expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I think some of the workers are not competent enough. But for Vanessa at the call centre was polite, empathetic and gave a listening ear and was able to convince me not to cancel my booking. She is co... See more

Rated 3 out of 5 stars

I’ve shipped with Jobyco several times and the service has been reliable. There was a time my package came later than expected, which worried me, but Linda was very patient and reassuring. Thanks to h... See more

Rated 2 out of 5 stars

After having previously had a positive experience with Jobyco I used Jobyco Shipping Company to send a barrel and 3 boxes to Ghana in November and deeply regret it. The collection date was changed t... See more

Company replied

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more

Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.

Contact info

3.4

Average

TrustScore 3.5 out of 5

398 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.4

All reviews

(398)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Company.

Over the years, Jobyco has consistently improved its systems and processes. Automated and fast processes. Absolutely great judging from where this company started from.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

My driver was David

My driver was David. Very professional and detailed. Explained the whole process and the time shipping will arrive in Ghana. Pay me method was fast and easy as well. Very friendly and chatty. I will use this service again

1 March 2023
Unprompted review
Rated 5 out of 5 stars

It was an amazing experience for me

It was an amazing experience for me, they were right on time, friendly hard working. They were awesome.

28 February 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.

Rated 5 out of 5 stars

Spoke to one Felicia who was very…

Spoke to one Felicia who was very knowledgeable about the, good customer service, very polite and a good listener. I recommend using Jobyco always

28 February 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

The team is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

David is a really nice person how he…

David is a really nice person how he talked to me I would be really happy to have people like that to come and take my items

27 February 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.

Rated 4 out of 5 stars

I had an email from the driver in the…

I had an email from the driver in the morning of the collection as a reminder. the whole experience was great as the collection went ok.
I would appreciate an ETA with the first message as I got a call about one hour before collection.

25 February 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you for sharing your experience with us.

Concerning giving an accurate timeframe, it can sometimes become a difficult task depending on the post codes assigned to a Driver and other external factors. But we always encourage our Drivers to give estimates so that customers can plan their day.

Thank you for letting us know about this. Your feedback helps us do better.

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