Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
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The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
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I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services easy to access and that our team has been consistently available to support you when needed. We value your business and hope to serve you again soon.
I did great because I can simply fill…
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever
I just wish there’s an mobile App for banking
It’s a little annoying getting the authentication number and to quickly go back to online to enter the number. It’s time sensitive
This feedback has good feedback and improvement feedback
1 May 2026
Reply from JN Money
Dear Valued Customer, Thank you for the 5 star review. We are happy to hear that you find our remittance service easy to access and that our team has been consistently available to support you when needed.
With respect to the bank related improvements mentioned, please note that we are unable to assist directly, as we operate as a separate entity. JN Money Services provides remittance services, while JN Bank operates independently.
Thank you again for your feedback and for choosing JN Money Services.
It was always easy for me to do…
It was always easy for me to do business with jn as the staff is always there to help in time of need when call upon
24 April 2026
Reply from JN Money
Dear Valued Customer, Thank you for the awesome review. We are happy to hear that you find our remittance service easy to access and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service user friendly and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Horrible customer service by one of the…
Horrible customer service by one of the employees. I wish I had gotten her name. The dark skinned lady was so helpful. The Indian looking one had such a dismissive attitude. She made me feel like a criminal for trying to send my dad money.
28 April 2026
Reply from JN Money
Dear Valued Customer, thank you for sharing your experience with us. We regret to hear that your experience did not meet your expectations. A member of our team will contact you shortly to obtain additional information. Please rest assured that we take these matters seriously and are committed to addressing your concerns promptly.
Reply from JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
What I thought was going to be a long…
What I thought was going to be a long drawn out process turned out to be such a smooth one. From my conversation with Andrew from the contact centre, who helped and advised me regarding the issue, which I acted upon via email, and to my surprise I received emails from the online Team Tahjae Smith. Wow! Everything was resolved by 14:30 UK time!! No time to stress. THANK YOU JN Money Transfer. Excellent job 👏🏾🇯🇲🥰
29 April 2026
Reply from JN Money
Dear Valued Customer, Thank you for the awesome review. We are happy to hear that you find our remittance service easy to access and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Reply from JN Money
Dear valued customer, Thanks for sharing your experience with us. Based on our review, your online profile appears to be in good standing. Our Online Team just sent you an email requesting additional information regarding the issue you are experiencing. Kindly respond to the email at your earliest convenience, as this will assist us in identifying and resolving the matter promptly.
The app is very simple and easy to use…
The app is very simple and easy to use and convenience so you can do it anytime of the day or night straight away
25 April 2026
Reply from JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you find the app simple, convenient, and easy to use anytime. We appreciate you sharing your experience.
Finally online banking is working again…
Finally online banking is working again no issues.
25 April 2026
Reply from JN Money
Dear Valued Customer, Thank you for your 5-star review. We are happy to hear that you had a great experience with our online service. We are committed to providing the best service to you and all our customer and we can't wait to serve you again.
It's a very great experience to use the…
It's a very great experience to use the site to pay bills, so yes I love this, and will continue to use jn money online
25 April 2026
Reply from JN Money
Dear Valued Customer, thank you so much for your wonderful feedback! We’re thrilled you’re enjoying the experience and appreciate your continued trust in using JN Money Online.
Reply from JN Money
Dear Valued Customer, thank you! We’re happy to hear you found our service efficient. Your feedback means a lot to us.
Reply from JN Money
Dear Valued Customer, Thank you for your awesome review. We are happy to hear that you found our staff to be friendly and professional. We remain committed to providing the best service to you and all our valued customers. Thanks again for choosing JN Money Services.
JN website is down far too much!
JN website is down far too much. This is a terrible service. They must reconsider whether they should be offering this service. This is a mature financial institution, surely they must be able to do better.
14 April 2026
Reply from JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the frustration you’ve experienced. We understand how important reliable access is, especially for financial services. Your feedback is valid, and we’re actively working to improve the stability and performance of the website. Thank you for bringing this to our attention, we’re committed to doing better.
It hasn’t been good lately.
It hasn’t been good lately.. the service is slow and I have to keep trying over and over… sometimes two hours before I get though. I hope you fix the problem as a lot of people depend on this service.
20 April 2026
Reply from JN Money
Dear valued customer, thank you for your feedback, we’re sorry to hear about your recent experience. We understand how frustrating the delays must be, especially when you rely on our service. Our team is working to improve performance and reliability, and we truly appreciate your patience.
All transactions done online
The website bis user friendly and easy to access. Completed the transaction online.
19 April 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We’re glad to hear you found the website user-friendly and easy to access, and that you were able to complete your transaction online with ease. Thank you for choosing JN Money!
Reply from JN Money
Dear Valued Customer, thank you for your feedback! We truly appreciate your recommendation and are glad you had a positive experience with us. We look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, thank you for your feedback! We’re glad to hear you found the service fast and convenient. We appreciate your support!
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