Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
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The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
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I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Althea was extremely helpful and…
Althea was extremely helpful and patient. She took the time to ensure that my query was resolved to my satisfaction.
It’s a real shame that this branch in Elephant and Castle is closing.
18 April 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, thank you for your thoughtful feedback! We’re glad to hear that Althea was helpful and patient, and that she ensured your query was fully resolved. We look forward to serving you again soon! Please remember you can continue to send money easily using our online platform at www.jnmoneyonline.com.
I love using Jamaica National online is…
I love using Jamaica National online its convenient everything is made easy. I could do it in the comfort of my own home. everything is great no hassle 123
16 April 2026
Reply from JN Money
Dear Valued Customer, thank you for your kind feedback! We’re delighted to hear that you’re enjoying the convenience of JN Money Online and that everything feels easy and hassle-free. It’s great to know you can manage everything comfortably from home!
Took a while to correct system error.
10 March 2026
Reply from JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the delay in resolving the system error and appreciate your patience. We’re continually working to improve our service and provide a smoother experience.
Effectively working
Well it's good to see it was up and running no technical issues today
17 April 2026
Reply from JN Money
Dear Valued Customer, thanks for your feedback! We’re glad everything ran smoothly today with no technical issues. We appreciate you taking the time to share your experience and look forward to keeping things running just as well for you.
The website needs improvement
The website needs improvement. Whilst this is a convenient way of sending money from US to Jamaica, the website is oftentimes down/inoperable. I find this to be inconvenient. There are also times when account transfer takes longer than stipulated.
15 April 2026
Reply from JN Money
Dear valued customer, thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the website and transfer times. We understand how important reliability and speed are, and we’re actively working to improve both. Your input is valuable, and we appreciate your patience as we make these enhancements.
Reply from JN Money
Dear valued customer, thank you for bringing this to our attention. We’re sorry for the inconvenience caused by service interruptions and understand how frustrating that can be. We’re working to improve reliability and appreciate your patience.
Althea Morris is an amazing agent
Althea Morris is an amazing agent. I love this location because you get treated like royalty.
14 April 2026
Unprompted review
Reply from JN Money
Dear Dianne Ellington, Thank you for the 5-star review. We are pleased to hear that Althea has been providing you with excellent service. We will certainly acknowledge her for her efforts. Thanks again for choosing JN Money Services.
Although I’ve had some bad experiences
Although I’ve had some bad experiences, I’ve found the staff here in the UK and in Jamaica willing to do what’s necessary to resolve my problems as expeditiously as possible. I have also found that the people working on the frontline are extremely professional, courteous, helpful and empathetic. They are a pleasure to speak with and should be awarded with increase salaries. And I’m talking the staff who answers the telephone. They’re just brilliant 💯💯👏👏👏👏
12 April 2026
Reply from JN Money
Dear Patrick Walker, Thanks for the awesome review. We appreciate your feedback and will recognize our UK team for delivering exceptional service. We value your business and look forward to serving you again soon.
Seamless and very quick.
9 April 2026
Reply from JN Money
Dear Norma Carter- Johnson, Thanks for the positive review. We appreciate your feedback and look forward to serving you again soon.
Fast and straightforward
10 April 2026
Reply from JN Money
Dear Karlile Thomspon, Thanks for the 5-star review, we appreciate your business and can't wait to serve you again soon.
Good and effiecient customer service
Good and effiecient customer service
18 March 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you found our customer service good and efficient. We appreciate your support and look forward to serving you again.
Reply from JN Money
Dear Valued Customer, thank you for your kind words! We’re delighted to hear you had an excellent experience depositing to your JN Bank Account. We appreciate your support and look forward to serving you again.
I am satisfied with sending money with…
I am satisfied with sending money with JN, I had a few issues which was resolved.
2 April 2026
Reply from JN Money
Dear Valued Customer, thank you for your feedback! We’re happy to hear that you’re satisfied with our service and that your issues were resolved. We appreciate your trust in JN Money and look forward to serving you again.
Reply from JN Money
Dear valued customer, thank you for your kind words! We’re glad you find our platform easy to use and that sending instant payments to your loved ones is smooth and convenient. Your support means a lot to us!
I was unable to send money via JN for…
I was unable to send money via JN for over a month
21 March 2026
Reply from JN Money
Dear valued customer, thank you for your feedback. We’re sorry to hear about your experience and the delay you faced. This issue was due to our payment processor being down, which temporarily affected our ability to complete transactions. The service has since been restored, and everything is now back to normal. We truly appreciate your patience and understanding.
The apps is so easy to use.it makes my…
The apps is so easy to use.it makes my transfer move fast then I think but the fee could be abit lower.
27 March 2026
Reply from JN Money
Dear Valued Customer, Thank s for the positive review. We are happy to hear that you find our service both convenient and reliable. Our goal is to provide the best service to you and all our customers. We appreciate your continued support and look forward to serving you again soon.
good value for money
25 March 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad you found our offering to be great value for money. We appreciate your support and look forward to serving you again soon.
The quickness and professional in…
The quickness and professional in rectifying the problem.
24 March 2026
Reply from JN Money
Dear valued customer, thank you for your kind words! We’re glad we could resolve the issue quickly and professionally. Your feedback means a lot to us.
My experience was great because it…Nice and straight forward
My experience was great because it takes little time to send off the money to the recipient, nice and easy 👌
24 March 2026
Reply from JN Money
Dear Valued Customer, Thank s for the 5-star review. We are happy to hear that you find our service both convenient and reliable. Our goal is to provide the best service to you and all our customers. We appreciate your continued support and look forward to serving you again soon.
Need better customer service...if I had…
Need better customer service...if I had other transactions portal I would use it... very poor
20 March 2026
Reply from JN Money
Dear Wayne Bryant, Thank you for sharing your experience. We regret to hear that your online experience did not meet your expectations. A member of our team will contact you shortly to better understand the issue you encountered and work towards a resolution.
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