To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
Company replied
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
Company replied
I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Well after the initial problems of…
Well after the initial problems of downloading my documents it all went quite smooth and I now no longer have to travel across London to the actual JN branch which takes a lot of pressure off of me so overall a good experience one thing though whilst calculating the cost came up as no fee Free but a fee was still deducted but that a the least
1 June 2026
Reply from JN Money
Dear valued customer, thank you for your detailed feedback. We're pleased to hear the process went smoothly overall and helped save you the trip to a branch. We also appreciate you highlighting the fee discrepancy and will share your comments with the relevant team for review.
Reply from JN Money
Dear value customer, thank you for your feedback! We're glad you found our service easy to use and accessible. We appreciate your support!
Very please
23 May 2026
Reply from JN Money
Dear valued customer, thank you for your kind words! We're very pleased to hear you had a great experience. We appreciate your support and look forward to serving you again.
A lot better than previous attempts
A lot better than previous attempts. Went through a lot faster.
30 May 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear the process was much faster and smoother than your previous experiences. We appreciate your support!
System was simple and easy to use,
20 May 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We’re happy to hear you found the system simple and easy to use.
After a few glitches my transaction was…
After a few glitches my transaction was successful.
Thank you
19 May 2026
Reply from JN Money
Dear valued customer, thank you for your patience and understanding. We’re happy to hear your transaction was successful, and we appreciate your feedback!
Reply from JN Money
Dear valued customer, thank you for your feedback! We appreciate your support and are happy we could provide the attention you deserved.
Waiting Now Happy (Florida)
Well I wouldn't call it Great but today I'm happy from February until today you couldn't add your bank card, but thumbs 👍 up to each complaint I had they never fail to answer me back it has been a little inconvenient for me to go to the Agency to do JNM. But today I checked my email and was so please to see a notification from JNM advising me everything is work, theynotify me as promised five 🌟 to the people at JNM Thank you.
20 May 2026
Reply from JN Money
Dear valued customer, thank you for your patience and for sharing your experience. We truly appreciate your understanding during the inconvenience. We're happy to hear everything is now working and that our team kept you updated as promised. Your kind words and 5-star support mean a lot to us!
Finally, a successful transaction!
Very disappointed that a lot of times that I log on to send money, there are technical difficulties that don't allow me to send the funds! Today was a blessed day as the only issue I encountered, was that it would not accept a new expiration date for my debit card. So I had to use a totally different card for it to accept it. Just happy that something finally worked!
22 May 2026
Reply from JN Money
Dear valued customer, thank you for sharing your experience with us. We sincerely apologize for the technical difficulties and understand how frustrating that can be. We’re glad you were able to complete your transaction today, and your feedback regarding the debit card issue has been noted as we continue working to improve our service.
Easy navigation
Easy navigation. Quite straightforward and not complicated in getting your business done
15 May 2026
Reply from JN Money
Dear valued customer, thank you for your wonderful feedback! We’re glad to hear you found the navigation easy and the process straightforward and convenient.
The online service is not very…
The online service is not very reliable. Sometimes it works another time it freezes in the middle of doing a transactions which is a bit frustrating. Needs improving.
13 May 2026
Reply from JN Money
Dear valued customer, thank you for your honest feedback. We apologize for the frustration caused by the service interruptions and appreciate you bringing this to our attention. We’re continuously working to improve the reliability of our online platform and provide a smoother experience.
Reply from JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services reliable and that our team has been consistently available to support you when needed. We value your business and hope to serve you again soon.
Good service will surely miss the the…
Good service will surely miss the the team at Elephant. I always look forward on Friday to see their welcoming face. Always helpful and attentive. Elephant team the best.
8 May 2026
Reply from JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services reliable and that our team has been consistently available to support you when needed. We value your business and hope to serve you again soon.
Reply from JN Money
Dear Valued Customer, Thanks for your 5-star review. We are happy to hear that you find our services user friendly and reliable. We value your business and hope to serve you again soon.
Quick and easy
5 May 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We’re glad to hear you found the service quick and easy to use. We appreciate your support!
Easy smooth and quick transfer every…
Easy smooth and quick transfer every time also good value for money and a great service for jn customers who pay bills and have savings in Jamaica makes life easier and very secure
3 May 2026
Reply from JN Money
Dear valued customer, thank you for your wonderful feedback! We’re happy to hear that our service continues to provide you with easy, smooth, and secure transfers every time. It’s great to know we’re helping make bill payments and savings management in Jamaica more convenient for our JN Money customers. We truly appreciate your support.
Reply from JN Money
Dear valued customer, thank you for your review! We're happy to hear you found the service quick, easy, and secure. We appreciate your trust and support!
The process was quick and easy.
27 April 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear the process was quick and easy for you. We appreciate your support!
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find our services fast and efficient. We value your business and hope to serve you again soon.
The team in Brixton are fast
The team in Brixton are fast, efficient and friendly.
7 May 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services reliable and that our team has been consistently available to support you when needed. We value your business and hope to serve you again soon
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