Jaguar Land Rover Reviews 346

Hardly would warrant a 1 star.. purchased from Donnelly Landrover Dungannon with warranty after sales has been nothing but trying their best to be extraordinary atrocious. Takes a good bit of practice but they are experts at now by the looks of it.. wouldn't buy a flat wheel of them ever ever again..

I am so disgusted with this Company. With my late father’s legacy and the impending arrival of my Granddaughter, 12 months ago I purchased a three year old Evoque with 33,000 miles on the clock from JLR Canterbury. Soon after purchase the battery had to be replaced and on return from my holiday at New Year the DC DC converter went. The car has now been in a garage for ten weeks, with no anticipated supply of the part until mid April. I did not renew my warranty initially, but had a months grace to do so at the beginning of December. I was not informed that I wasn’t then covered by Landrover Assist, renewed last May, so had to pay for the car to be recovered. It is now at a local garage but because they are not a specified dealer customer services have no interest. The part in question has been updated five times with a design fault and there is a global shortage across all models!! I have now had a further letter for a recall on the passenger airbag - shame I can’t move it to have that done!!
So beware of the situation and avoid a Landrover at all costs!! Their 55 years of driving excellence as stated in their customer service introduction, which by the way takes nearly half an hour to get through to fails miserably!
The one star is earned by just one of the customer services team, Caroline, who did listen and understand and was keen to try and help, so a big thank you to her efforts.

Personally I wouldn’t even give 1 star . Customer service beyond terrible. Happy to take money then find ways of delaying the purchase of a car . Argumentative. Using outlawed practices pushing for customers to take out finance and then customer can pay the finance in full after 6 months so that they get their commission . Excuse after excuse for poor service. DO NOT BUY from this alleged reputable dealer. They are far from it. Disgusting customer service. They don’t deserve decent people’s hard earned money.

Bought a Discovery 5 weeks ago 6000 miles on the clock, took it to Scotland and started losing coolant called out Landrover assistance, confirmed that it is losing coolant, I said I will keep topping it up to get back to Portsmouth, get it home called out assistance again they came out and agreed it’s losing coolant. So after about 1000 calls to Landrover Southampton, I have given up and got it repaired myself, the after sales is so bad I would never use the Southampton branch again. Still waiting for the manager to ring me that was 10 days ago. They are a joke

I recently had dealings with JLR Swan Valley Northampton due to a recall, what a mistake. I received a text the day before asking me to confirm the appointment which I did. When I arrived I was told that all the parts were not in and I would have to return, I was not happy. As compensation for loss of earnings that day plus fuel costs they offered me a tank of fuel, a clean and valet and a "free" courtesy car. When I tried to rebook I was told that the "free" courtesy car did not include the optional £40.00 insurance and it was up to me to pay it but if I didn't and damaged their car it would cost me £1,000. After several phone calls and emails I am getting nowhere with them and I definitely will not return. I have been trying to contact their Head Office but they don't seem keen to tell anyone how to get hold of them but they are only too pleased to show you how to spend thousands of pounds on JLR products. STAY AWAY FROM THIS DEALERSHIP.

Chester dealership absolutely shocking after sales service. Complete parasites and liars. Don’t go anywhere near this place please.

objet : CASE:[8001469247]: APV/ GCO

Cher Monsieur Claes,

Suite à notre échange téléphonique, nous vous confirmons que, le véhicule étant actuellement immobilisé dans un garage indépendant, en dehors du réseau Jaguar Land Rover, nous ne pouvons malheureusement pas intervenir dans ce cadre.
Nous comprenons sincèrement que cette situation puisse être contraignante et nous sommes désolés pour les désagréments occasionnés.
Veuillez agréer, Monsieur Claes, l’expression de nos salutations sincères.

Dear Sir or Madam,

I hope that someone will take my complaint seriously, not only because of the initial problem, but above all because of the immature and incompetent attitude of your representatives in France. Please find attached my clear letter to your CEO dated 7 February, and the ignorant response from the French managers under.

It is clear that no effort is being made to provide some kind of response or solution, against a backdrop of insufficient knowledge of everyday life when it comes to breakdowns on French roads.

I must thank your head office for forwarding my initial letter to the French department, but I regret to say that no adequate action has been taken in response to a basic complaint that apparently affects or has affected many people.

Either no effort is being made to understand or translate proper English (despite the many resources available on the web), or, as I said, they are hoping that it will blow over without any cost.

I look forward to your response. I invite you once again to read my letter in the attachment.

Patrick Claes

Basically, they JLR, take £290 a year from 14,950 people for a service that only works 40% of what they contract if it was in India you would be closed down. So they, JLR, are stealing £4m plus from individuals for something that does not exist, and all I get on my App is "Don't lock your keys in the car as it don't work"?!!

September 2024 Bought our first dream car!!!!
How wrong was I!
Bought from car supermarket Stoke. They are a joke in itself, anyway
Issue straight away we didn’t realise until we charged it at home it wouldn’t charge past 70% and a warning light too.
Cut a very long story short the main battery had to be replaced because of a very common fault. So sold a broken car! Sent in to JLR didn’t get it back for 3mths!
(Still paying full per months!)
Got warning light fixed it was something to do with the tyre sensor thing??? (I’m a woman)
14mths having it last week husband plugged it in to charge as normal, set on schedule 12-5am 1:30 it blows the electrics. Can’t get the charger to release from the car we had to do it manually now the car is sat on the drive and the earliest time to be repaired is 3.5weeks!!!!!!! Apparently this is a common fault that Jaguar try and rinse their had with and it cost hundreds/thousands to just get it looked at, daily rate for car and hourly rate for worker then the part or update.
I’ve noticed a lot of people saying jaguar have taken down their posts WHY?? they are liable and know about all the faults so why do we have to pay for a faulty car. Jaguar need looking into there scamming people and would never touch any of their cars again.
Jaguar need to own up and sort out the problems and not at the customer cost either.
THIS IS A COMMON FAULT THAT JAGUAR ARE AWARE OF. Hence why they have stopped making them Surly it’s illegal for them to carry on scamming us.

Shocking service, I bought the car with a rattle thinking it was a loose bolt in the roof, and it turns out it was the timing chain. I only had the car for a few weeks and the engine management light came on. I messaged the person from whom I bought the car and no reply for 4 weeks. I’ve been driving it around for 2 months, not knowing it was the timing chain. The car finally went into the garage 2 months ago, and I’ve heard nothing back for 2 months. Called Jaguar Land Rover York yesterday to find out what’s happening with my car, and shock, no one bothered calling me back. Glad to see it’s not just the Huddersfield branch with shocking levels of customer service. It's a case of once they have your money they dont want to know anymore.

Absolutlety terrible customer service, car was at dealer for 9 months of every year waiting for for battery cells. 10 modules rpelaced over 2 years. Ended up buying new car. Put off jaguar for life. Worse customer service ever . They lack integrity and even act unlawfully. Have reported to motor ombidman service, dvsa and had to seek advice. Matter of time before there is a class action.

I'm unable to give zero stars hence the one star rating.

Unreliable and the dealerships being aware of this don't seem to care.

Avoid and put your money into either a German or Japanese vehicle.

Appalling company, no customer service and cars that are way too unreliable

First visit. P400e Jaguar FPace went in for a service. They deleted all the journey history and had somehow smashed the rear window. Given back to us with glass still inside the rear tail lid. Organised to take it back in 30 days later with a courtesy car became available. Turned up (with the wife and kids including baby seat) to be told that our appointment did not exist somehow. I had the email and message to confirm it did. Advised to go home and it would be picked up the following morning. Was picked up that evening, so another day wasted. The question is why was the journey history deleted in the first place?
Second visit, was a 40k service. Got a call to say they could not check the gearbox oil and it would cost another 800 to remove the gearbox (4 year old vehicle). Asked them not to. When we got the car back realised they had power washed the 'P' from the P400e badge off. Been trying to get a response or months to get this repaired but no reply. Issued a formal complaint and still nothing back.
The car will be going back to the finance company when the time is up. Will give Volvo a try next for family wagon.

I just tried to call back the service department in Guildford as I’d raised a complaint about customer service. Ironically I cannot get further in my
Complaint as they don’t seem to answer the phone after 4pm having waited for 10 mins and called 3 times. Awful !

Great service and amazing commutation from Katie Lee - Ranger Rover

JLR Manchester supports kiddy fiddling. A contractor was sacked for pressing charges against GMP for assaulting children. JLR didn't want the charges to go ahead.

Luxuary car brand that leaves you on hold for 75 minutes - then promises to call back and does not.
I pace owner - THREE traction battery repairs at a cost of £25,000... Now JLR have also given me a bill of £6,900 because a 12V has gone and and ongoing issue has gone in the gear box, the breaks, the parking battery...
THIS CAR IS NOT FIT FOIR PURPOSE alongside the rest of the brand. Diabolical service and how the hell they deserved a government bail out is beyond me. The company needs a long hard look at itself. It's beyond a joke and the staff have zero clue how to turn this around.
Someone please hire some staff that can answer a phone... is it that hard?

This complaint concerns the absence of required diagnostic documentation supporting a customer-paid repair performed by an authorized Jaguar Land Rover retailer.

On November 18, 2025, my vehicle was diagnosed by Land Rover Bethesda for a no-start condition. Based on that diagnosis, I was charged for and authorized replacement of the main and auxiliary 12-volt batteries. That repair decision necessarily relied on diagnostic testing performed at that time.

The retailer has since stated, in writing, that the pre-repair diagnostic records from that visit cannot be produced because the file is “closed and filed.” Jaguar Land Rover Customer Care has confirmed that it does not have access to those records and will not require the retailer to provide them.

The absence of the diagnostic documentation that formed the basis for a customer-paid repair is not a service dispute. It is a failure of required diagnostic process and record retention. A repair was performed, billed, and justified based on diagnostic conclusions that can no longer be substantiated.

Further compounding this issue, the retailer later represented that the replaced batteries tested within acceptable limits, directly contradicting the original basis for replacement. Without the original diagnostic records, there is no way to reconcile these conflicting positions or validate the necessity of the repair.

I am requesting appropriate remediation for a customer-paid repair performed without producible supporting diagnostics, including reimbursement of charges incurred. At a minimum, this complaint seeks acknowledgment that diagnostic documentation supporting a paid repair is required and that its absence represents a procedural failure.

This complaint is submitted to document a breakdown in diagnostic accountability and to seek resolution consistent with Jaguar Land Rover’s service and documentation standards.

Paige what a delightful young lady you are accusing my husband of calling you a C**T. You are a young girl, brand new to the job and messed up with our car and rather than owning up you accuse my husband of this! Disgusting behaviour and disgusting service from Bob Hazel who defend his staff (multiple) that lied for her and made the recorded evidence he promised was there disappear! Keep deleting my reviews, I will keep writing every platform!