Jaguar Land Rover Reviews 346

JAGUAR LAND ROVER PONZI APPROVED USED CARS
(case number 8001401815, management light on)
I bought a Used Range Rover E vogue (Full Payment) in September 2024 with a one year Approved Used Warranty by Jaguar Land Rover. Shortly after 6 months the engine management light came on and I reported it to the dealership. I was advised to take the car to William’s land rover in Manchester where it was discovered that the DPF is faulty. I reached out to the branch in Stockton, and I was advised to bring the car in, and they will repair it as the car was still under warranty. I was advised that they will not recover the car as it was still drivable.
I took the car to the dealership in Stockton and paid my own transport back to Manchester. I was not given a courtesy car and had to pay for my own logistic for over two weeks. In the third week I went to Stockton to speak with the Manager and the service manager but all I was told was that it was JLR responsibilty. I ended up taking my car back to Manchester without been repaired as I was told that Jaguar Land Rover (JLR) declined the good will gesture which the salesman had promised me hence why I drove the car to Stockton.
I then rang JLR while I was in the branch and I was told that they will not contribute towards the repairs and that DPF is not part of the insurance. My argument was that you gave me a one year approved used warranty which I paid for but the car is now defective, and you have declined to help.
I left with my car and wanted everyone to know that Jangua Land Rover Approved Used cars are just a way of scamming people. I have paid for uber for over two weeks. I also paid for train to Middlesbrough twice without been re-imbursed.

Range Rover are a disgrace they’ve had my Range Rover with. Recall faulty steering rack for 3 months, no car I have children that need lifts as we live in countryside, every Wednesday they send a email saying they are still investigating yet no courtesy car, too busy trying to shift the blame. Fix the car and buy it and let me have the freedom or a car again

I am compelled to share my experience with the Finance Department at this company, as it has raised significant concerns regarding their business practices and transparency.
During a recent trade-in transaction, the company failed to pay the remaining balance owed to us and did not provide the necessary paperwork. More troubling, we discovered that a personal auto loan was opened in our name without our authorization or knowledge. As a result, we are currently unable to register our vehicle due to missing documentation and the unauthorized loan. Despite repeated attempts to contact management, we have received no response.
Additionally, I have observed that the company operates under multiple DBA (doing business as) names and is involved in several ongoing lawsuits. This, combined with inconsistencies in online ratings across various platforms, raises questions about the authenticity of some reviews and the company’s overall reputation. Due to these issues, we have filed a formal complaint with the Attorney General’s Office and are seeking further investigation.
I would like to acknowledge the excellent service provided by Robert in the Sales Department. However, based on our experience, I strongly caution others when considering doing business with this company, particularly with the Finance Department and its management.
For your own protection, please exercise due diligence and be aware of these concerns before proceeding.

Davit and Sean did a very professtional job.

The worst car brand imaginable… service costs are a total travesty… highly inflated and such poor communication especially trying to order parts. I will happily sell the fpace in next few weeks and never return to this brand !!!!

In April 2025 they sold 49 cars.
In April 2024 they sold 2000 ++
Europe sale figures.

Go woke Go Broke. Bud Lite/ Harley Davidson etc

I would give them zero stars if possible. The worst customer service imaginable. When escalated to the head office the standard response of call the emergency support if you have a tech issue other wise get lost! What was once a great brand is no more. They genuinely do not care about the customer experience and accept poor quality of product and customer service.

Jaguar Roadside assistance is a complete failure. After 5 phone calls, promises and no help for 24 hours i gave up and called CAA - took 2 minutes and help arrived a few hours later. Not sure why they continue using 3rd party US based “Urgently” as a provider judging by the similar ratings online. This reflects poorly on Jaguar.

***SHOCKING SERVICE*** DO NOT BUY THIS MAKE VEHICLE**

Been asking since 20th may for a call back sent multiple emails even to the CEO & nothing back. called today which I have recorded and the young lad put the phone on me! You just can’t write it! They rant and rave how Land Rover is good car, but don’t want to pay UNDER THE WARRANTY when it goes wrong as a common fault which is the engine failure cylinder 6! Not one person have bothered to call it contact us in regards to this! Definitely taken these to the financial ombudsman without a shadow! Disgusting customer service from this pathetic excuse of a ‘prestige’ company!

On March 23, 2025, I booked an MOT service with Grange Jaguar Land Rover Swindon for May 5, 2025. My booking was confirmed via text message. However, on April 29, 2025, I received a call from Swindon Jaguar Land Rover informing me that the MOT appointment could not proceed as scheduled due to the company transitioning to a new name. I was assured that the MOT would still be carried out on May 17, 2025, at the same time, on a Saturday morning. Understanding the circumstances, I accepted this change.

On May 1, 2025, I received an email stating that Grange Jaguar Land Rover would become part of Marshall Motor Group, but that all bookings and service plans would remain intact, with no action required on my part. However, on May 13, 2025, I received yet another call stating that my MOT could no longer be carried out at all.

During this conversation, I spoke to a manager—whose name was not provided—who repeatedly stated that they could not fulfill my booking and instead arranged an alternative MOT appointment at a different garage. Initially, I was not informed which garage this was, but I later learned that it was Kwik Fit. I want to make it clear that this alternative is completely unacceptable to me. I specifically chose to book my MOT with Jaguar Land Rover because I have had negative experiences with third-party garages in the past. This situation has caused significant inconvenience and frustration, as I had expected the services promised under the Jaguar Land Rover service plan to be honored.

Furthermore, the attitude of the manager I spoke with was extremely unprofessional. He showed little concern for the difficulties I was facing, repeatedly stating that I had booked with Grange Jaguar Land Rover rather than Marshall Motor Group, and that they could not accommodate my service despite prior assurances.

Under official defender extended warranty the engine had compression issues at 46k miles and a new engine required. Warranty company refused to cover on the basis it is an inherent engine problem (many other ingium engines have failed). JLR so far only offering 60% contribution. Under the consumer rights law if there is an inherent problem they should cover 100%

Bought a 3 year old Jaguar I-Pace in November 2023. Earlier this year it started having issues charging intermittently. Phoned Jaguar on March 10th and was told the earliest I could book car in was 12th May!! Ended up having to hire cars during this period as the car would only charge occasionally. Car went in on the 12th of May. Was diagnosed as needing a replacement junction box and also has a battery cell issue (covered by manufacturer’s warranty) and a faulty 12v battery. Have been quoted over £5.2k for the repair (extended warranty covering £2k) and possibly more for a replacement 12v battery. Don’t know when repair will be carried out as part not in stock and they are “so busy”. Car can’t be charged so can’t be driven and they can’t even find me a courtesy car even though I’m entitled to one. It’s a disgrace that this supposed elite brand car manufacturer is charging so much to repair a car with only 37.5k miles. The I-pace is notoriously unreliable, something I unfortunately learned after purchasing it. The car is literally costing me thousands, not what I expected when buying a Jaguar. £258 per hour labour!! How will this brand survive now that they plan on making only electric vehicles when the only one they’ve ever made has been a complete disaster?? Avoid Jaguar!!

If I could give minus stars I would. Service at the Norwich branch has been shocking and my I-Pace since purchase has regularly been developing a repeated fault. They took my car for what they told me would be a two week repair and I got it back 4 months later. Despite repeated attempts to find out what was happening there was no communication and no apology. Staff were rude and dismissive once I had signed for the car. Spend your money elsewhere.

My first review was removed - which proves JLR are trying to brush this issue under the carpet. Lots of JLR Diesel vehicles from 2017 upwards, some new ones too, are experiencing expensive fixes with the DIESEL PARTICULATE FILTER. Be warned, do your research, there are currently several class action law suits afoot. Lots of info online - sadly too late for me over £4000 to fix.

What a scam of a Car Company!
I bought my Jaguar from a reputed Car dealership JLR at Huddersfield for 60,000+ and in few months time it started showing alerts of low Coolent level.. took it back before the warranty ran out but they sent me back just replacing the Coolent pipe, without looking at what caused the leak!. Now again in another few months I am being told that the Head Gasket was gone, leaving me a bill for 4000 pounds. & JLR don't want to take responsibility as the warranty had run out! I would NEVER NEVER buy a Jaguar Land Rover & Wouldnt reccoomend it to anyone!.. VERY POOR MANUFACTURERS! & CHEATS!

Over a year and car still not repaired. DVSA now involved . Customer service act unawfully and repairs take years.

This is absolutely outrageous. A car with just 120,000 km (74,000 miles), fully serviced at the official dealership, now needs a complete engine replacement? That’s beyond unacceptable. I followed every guideline, did every service on time, and still ended up with a catastrophic failure. This is either a manufacturing defect or a complete lack of quality control. I trusted this brand, and now I’m left with a massive repair bill. Never again.

So disappointed.

Appalling customer service - continual issues with AC over the last 9 months.

In for a 2nd warranty repair and 3 months later no resolution. We want to hand back the car under voluntary termination but we can't, and no-one can give us any clarity on when the car will be repaired.

Whilst it drives very well, the customer service from head office has been poor and whilst the retailer in Melksham has done what they can to help - we are without our car and have no idea of when it will be repaired.

We just want to get rid of the Jaguar IPace now and buy a reliable car!

0/10 - WOULD NOT RECOMMEND JAGUAR. Sad as we thought we were buying into a premium, reliable brand with great customer service.

Own a 2019 Land Rover Sport SDV with less than 39000 miles covered. The vehicle was serviced in October of last year and has been in use daily since then. The engine oil has leaked out of the oil filter and ran the oil to a level where it was catastrophic for the engine but no oil warning light appeared. Called JLR to tell them of my dilemma and they showed zero interest whatsoever. This will be the last Range Rover I will buy as the repair bill is over 15K ! Got zero choice but to have it repaired. Complete crate engine and new turbos are required. What an absolute dreadful product and even worse customer service.

Engine issues on my evoque which, although now out of the warranty period, has only done 29k miles. JLR couldn't care less, local service team never answer the phone and I couldn't even communicate with then through the call centre because they couldn't get in touch with them either. I even went down the route of trading this car for another brand new evoque, despite the issues, yet I got treated just as badly as a potential sales customer! Having put a deposit down and committed myself to a substantial 4 year lease I was given radio silence in return; no thanks for my custom and no response to an email I sent checking everything was ok. When I rang a few days later to check next steps I was greeted with a 'what do you want' tone and the statement of 'i only get in touch if there is a problem'. I cancelled the order and opted for a repair at a local JLR approved garage since I couldn't get anywhere with JLR service dept. Now JLR are refusing to acknowledge the incredibly poor quality of their engines by hiding behind the fact they didn't do the work like that somehow gives them an argument that the work wasn't required 🤯