Jim Lawrence Lighting & Home Reviews

2,983

•

4.9

Lighting Store

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Review summary

Created with AI, based on recent reviews

Considering 1,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful design of the products, often noting their durability and craftsmanship. Many people highlight the exceptional customer service, describing staff as knowledgeable, helpful, and efficient in their interactions. Reviewers also frequently commend the prompt delivery and careful packaging, ensuring items arrive quickly and in pristine condition. However, some customers occasionally experienced minor product issues, such as items arriving with scratches or slight defects. Despite these instances, customer service was often praised for quickly resolving issues, including arranging replacements for damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, well-crafted, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and exceptional quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the fantastic, excellent, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the excellent communication and... See more

Reviews shaping this summary

There is a saying ‘it’s not what a company does wrong it’s what they do about it’ I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediat... See more

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more

Company replied

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Company details

Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.

Contact info

The Ironworks, IP7 6BQ, Ipswich, United Kingdom
01473 826685
sales@jim-lawrence.co.uk
jim-lawrence.co.uk

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All reviews

(2,983)

1,126 reviews in the last 12 months

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Jul 17, 2026

A very pleasant and helpful person to…

A very pleasant and helpful person to speak to on the phone as that is how I like to order my products.
Had hoped it would be here quicker but worth waiting for as usual. Your catalogue is the first place I look to when I need products that you supply.

30 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 17, 2026

Dear Margaret,

Thank you so much for taking your time to share your feedback. We are delighted you've now received your order. Our teams tries to make orders as efficiently as possible and the the highest standards in our workshop.

Best regards, the Jim Lawrence team.

Jul 17, 2026

Beautiful light pieces for my Victorian refurbishment 🏡

Visited the shop in Pimlico Road , the lovely lady was so helpful and advised me so well and I ended up ordering from her recommendations 😌
I also ordered directly from Customer Service, they were very helpful with the ordering and delivery was good , just waiting on my Electrian to install my new lights !

3 July 2026

Reply from Jim Lawrence Lighting & Home

Jul 17, 2026

Dear Freddie,

Thank you so much for taking your time to share your feedback. We are delighted that you were happy with your visit to our London showroom. Our customer service team tries their best to help and make every Jim Lawrence shopping experience as smooth as possible.

Best regards, the Jim Lawrence team.

Jul 17, 2026

Excellent product

Excellent product, timely delivery. Packaging was damaged in transit and not secured but the item remained intact.

2 July 2026

Reply from Jim Lawrence Lighting & Home

Jul 17, 2026

Dear Alan

Thank you for taking the time to share your review with us. We’re delighted that you’re pleased with the Empire Lampshade.

We are sorry that the courier was not to standard on this occasion and that the box was damaged. We are however glad to hear the item itself was ok.

Best regards, the Jim Lawrence team.

Jul 16, 2026

Great product

Great product, well worth it. This is the second similar light installed with the first one installed over 15 years ago and other than the patina and cobwebs is looks impeccable. Also great delivery. Highly recommended.

2 July 2026

Reply from Jim Lawrence Lighting & Home

Jul 17, 2026

Dear Vincent,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your new light and that your original light has stood the test of time.

Best regards, the Jim Lawrence team.

Jul 16, 2026

Great service and beautiful lights.

29 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 17, 2026

Dear Gillian,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jul 15, 2026

Brilliant service

Brilliant service. Super quick delivery and quality of product is exceptional

15 July 2026

Unprompted review

Reply from Jim Lawrence Lighting & Home

Jul 16, 2026

Dear Mr Coyle,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with the item purchased.

Best regards, the Jim Lawrence team.

Jul 15, 2026

You always get what you order

You always get what you order - no tricks and no quality issues. The items were perfect and sturdy - quality in every step of the way!
Thank you

24 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 15, 2026

Dear Denise,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jul 14, 2026

Wonderful product

Wonderful product, exactly the solidity I expected, and delivered super quickly. Perfect

23 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 15, 2026

Dear Lou,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jul 14, 2026

You can’t be matched out there in the market. Exceptional quality. Have come back time after time

Have come back time after time. Quality exceptional.
Staff absolutely fantastic and a credit to you as a company.

30 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 15, 2026

Dear Linda,

Thank you so much for taking your time to share your feedback. We are delighted that you've been delighted with your Jim Lawrence experiences over the years.

Best regards, the Jim Lawrence team.

Jul 14, 2026

I've now made two orders from Jim Lawrence and been impressed both times. This one was for a ceiling rose, chain and braided cable to hang a lampshade and they arrived quickly and all together. The items are all good quality and look great now that I've got the fitting in place. The chain has lovely, heavy links, so be warned if you need to cut one to length you'll probably want bolt cutters - I did it with a hacksaw and it was hard work! The braided cable is easy to cut to length and looks very classic.

Whenever I need switches or other lighting accessories it will be the first place I look. For the quality of the items the price was reasonable too so they'll definitely be my go-to supplier for similar things in future.

25 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 10, 2026

Dear Alex

Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your order and look forward to helping you in the future. We appreciate your time and effort.

Best regards, the Jim Lawrence team.

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