Jim Lawrence Lighting & Home logo
Visit website

Jim Lawrence Lighting & Home Reviews 

2,965
•
TrustScore 5 out of 5

4.9

Lighting Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting beautiful craftsmanship, durability, and stylish designs. Many people highlight exceptional customer service, describing staff as helpful, knowledgeable, and efficient. Reviewers also appreciate prompt and efficient delivery, with items arriving well-packaged and often earlier than expected. Consumers frequently mention the longevity of items, with many having used them for years and finding them still looking fantastic. The wide range of stylish, well-made products, including lighting and curtain poles, is highly valued. People appreciate the attention to detail, such as quality packaging and the option to speak directly with knowledgeable team members.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the high... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items like window furniture,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super quick and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Rated 5 out of 5 stars

Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more

Company replied

Rated 5 out of 5 stars

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Rated 5 out of 5 stars

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,965)

1,198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic products

Fantastic products
Super service

6 July 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Sue

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your products.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great service

Good communication and good service

3 July 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Jack

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

A very pleasant and helpful person to…

A very pleasant and helpful person to speak to on the phone as that is how I like to order my products.
Had hoped it would be here quicker but worth waiting for as usual. Your catalogue is the first place I look to when I need products that you supply.

30 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Margaret,

Thank you so much for taking your time to share your feedback. We are delighted you've now received your order. Our teams tries to make orders as efficiently as possible and the the highest standards in our workshop.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Beautiful light pieces for my Victorian refurbishment 🏡

Visited the shop in Pimlico Road , the lovely lady was so helpful and advised me so well and I ended up ordering from her recommendations 😌
I also ordered directly from Customer Service, they were very helpful with the ordering and delivery was good , just waiting on my Electrian to install my new lights !

3 July 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Freddie,

Thank you so much for taking your time to share your feedback. We are delighted that you were happy with your visit to our London showroom. Our customer service team tries their best to help and make every Jim Lawrence shopping experience as smooth as possible.

Best regards, the Jim Lawrence team.

Rated 4 out of 5 stars

Excellent product

Excellent product, timely delivery. Packaging was damaged in transit and not secured but the item remained intact.

2 July 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Alan

Thank you for taking the time to share your review with us. We’re delighted that you’re pleased with the Empire Lampshade.

We are sorry that the courier was not to standard on this occasion and that the box was damaged. We are however glad to hear the item itself was ok.


Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great product

Great product, well worth it. This is the second similar light installed with the first one installed over 15 years ago and other than the patina and cobwebs is looks impeccable. Also great delivery. Highly recommended.

2 July 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Vincent,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your new light and that your original light has stood the test of time.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great service and beautiful lights.

29 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Gillian,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Super quick delivery and quality of product is exceptional

15 July 2026
Unprompted review
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Mr Coyle,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with the item purchased.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

You always get what you order

You always get what you order - no tricks and no quality issues. The items were perfect and sturdy - quality in every step of the way!
Thank you

24 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Denise,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Wonderful product

Wonderful product, exactly the solidity I expected, and delivered super quickly. Perfect

23 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Lou,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

You can’t be matched out there in the market. Exceptional quality. Have come back time after time

Have come back time after time. Quality exceptional.
Staff absolutely fantastic and a credit to you as a company.

30 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Linda,

Thank you so much for taking your time to share your feedback. We are delighted that you've been delighted with your Jim Lawrence experiences over the years.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Fair prices and prompt service

30 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Shirley,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Superb customer service

Superb customer service and, as ever, products of an excellent standard. Thanks so much.

30 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Good afternoon,

Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your shopping experience as we pride ourselves on our customer service.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Amazing quality products.

Amazing quality products.
Arrived promptly.

29 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Allyson,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent product

Excellent product. Good price. Swift delivery.

29 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear David,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Amazing quality and customer service

Amazing quality and customer service. All our Jim Lawrence lighting has elevated our Edwardian home renovation to another level. Would thoroughly recommend.

29 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Rob,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your lights. Its the small details that can tie a room together.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Everything was delivered on time

Everything was delivered on time. The product was of top quality.

29 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Andrew,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience. Our team tries to be as efficient as possible.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great products at a sensible price and…

Great products at a sensible price and quickly delivered.

29 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Glen,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Fabulous products

Very good wide range of good quality products, and packaging and customer service are good too. I bought their long cable and ceiling hook set to make a pendant light on my stairwell, where there was no light. This was great because it looks stylish, but also solved a safety issue. Would definatley recommend looking at their products.

10 July 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Ms McDowall,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Pendant Lamp Holder and the Pendant Flex hook, and we are glad you were able to find a solution for your stairwell.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

The biggest positive is talking to a…

The biggest positive is talking to a human being rather than an AI Bot - both our email contact and telephone prompted a human response so refreshing when the likes of David Austin Roses and Sarah Raven rely on you being stupid enough to not know the difference!!

26 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Mr Blease,

Thank you so much for taking your time to share your feedback. We are glad to hear that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look