Jim Lawrence Lighting & Home Reviews

2,983

•

4.9

Lighting Store

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Review summary

Created with AI, based on recent reviews

Considering 1,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful design of the products, often noting their durability and craftsmanship. Many people highlight the exceptional customer service, describing staff as knowledgeable, helpful, and efficient in their interactions. Reviewers also frequently commend the prompt delivery and careful packaging, ensuring items arrive quickly and in pristine condition. However, some customers occasionally experienced minor product issues, such as items arriving with scratches or slight defects. Despite these instances, customer service was often praised for quickly resolving issues, including arranging replacements for damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, well-crafted, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and exceptional quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the fantastic, excellent, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the excellent communication and... See more

Reviews shaping this summary

There is a saying ‘it’s not what a company does wrong it’s what they do about it’ I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediat... See more

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more

Company replied

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Company details

Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.

Contact info

The Ironworks, IP7 6BQ, Ipswich, United Kingdom
01473 826685
sales@jim-lawrence.co.uk
jim-lawrence.co.uk

4.9

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All reviews

(2,983)

1,126 reviews in the last 12 months

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Jul 9, 2026

Great service delivered next day

Great service delivered next day
These are the second shades bought for my light fixtures the others lasted 20 years!
Fabulous quality

25 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 10, 2026

Dear Deborah,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence products and that they've stood the test of time.

Best regards, the Jim Lawrence team.

Jul 9, 2026

Fabulous customer service

25 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 10, 2026

Dear Jon

Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your shopping experience.

Best regards, the Jim Lawrence team.

Jul 8, 2026

Delivered within timescale given

Delivered within timescale given. Good quality product

15 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 8, 2026

Dear Lesley

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jul 7, 2026

Great service, poor website

After visiting the clunky website & failing to complete the order I did it by phone. Once ordered it came very quickly. Delighted, as previously with the product.

16 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 8, 2026

Dear Nicki,

Thank you so much for taking your time to share your feedback. We are glad to hear that you are happy with the Handrail purchased and how quickly it arrived. We are continuously working to improve our website and will be sure to pass on your feedback.

Best regards, the Jim Lawrence team.

Jul 7, 2026

Very fast delivery

Very fast delivery. Well packed

15 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 8, 2026

Dear Annie,

Thank you so much for taking your time to share your feedback. We're glad you order was has arrived. Our team works hard to dispatch our orders as efficiently as possible.

Best regards, the Jim Lawrence team.

Jul 7, 2026

I am very satisfied with the service…

I am very satisfied with the service from Jim Lawrence. All the staff went above and beyond to ensure the lamps were delivered to me in Germany. Unfortunately, Customs didn't quite see it that way. But in the end, they are all up now, and they are BEAUTIFUL!!! I am very happy! Thank you very much!

22 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 7, 2026

Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your order and that they're now up in your home.

Best regards, the Jim Lawrence team.

Jul 6, 2026

Efficiency

Efficiency, speed of delivery, quality of product.

22 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 6, 2026

Dear Kathleen,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jul 3, 2026

The best natural fabrics I have found anywhere

My third pair of beautiful linen curtains from Jim Lawrence. The quality is superb. Thank you Jim Lawrence.

10 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 6, 2026

Dear Jane,

Thank you so much for taking your time to share your feedback. We are delighted that you're happy with your new pair of curtains.

Best regards, the Jim Lawrence team.

Dear Amelia

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Chandler Coat Hook Racks.

Best regards, the Jim Lawrence team.

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