Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
Company replied
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
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Company details
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Staff were very efficient ensuring I…
Staff were very efficient ensuring I knew all the details and that I was happy with the finance deal I had been offered
21 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Shirley.
We appreciate you taking the time to share your feedback. Clear communication and a smooth process are always important when arranging finance, and it is good to know you felt fully informed throughout.
Thank you again for your business.
Reply from Jigsaw Finance
Thank you, Jorden! We're so pleased to hear you had an amazing experience with us. It's always great to know our team's efforts are making a difference.
Terrible post sale customer service
Jigsaw finance have excellent communication and customer service during the purchasing process. However, if you have any after sales issue, you will never get hold of anybody. The phone lines for complaints is just an answer machine, despite me leaving multiple messages nobody has ever returned my calls. I first emailed with a complaint in November 2025, by February this has not been responded to. I emailed again in February 2026 (after countless voicemails left). Someone did reply to tell me that my issue had been resolved - the issue hasn't been resolved and I am yet to have a response to my follow up email. There is absolutely no consideration for customers once the deals have been set up.
The finance I have in place is with a company who also have TERRIBLE post sales customer service and my issue with the finance company has now been escalated to the Ombudsman.
21 February 2026
Unprompted review
Excellent services very efficient and…
Excellent services very efficient and always kept up to date along the way. Went above and beyond to get the job done. Will definitely use again.
20 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you, Robert! We're delighted to hear you had such a positive experience. Keeping our clients informed every step of the way and going the extra mile are things we take great pride in. We look forward to working with you again in the future.
Really helpful ..lovely guy very happy…
Really helpful ..lovely guy very happy with the whole process.no problems at all thank you very much
18 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Anthony.
We appreciate you taking the time to share your feedback. Providing a straightforward and supportive experience from start to finish is exactly what we aim for.
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance,
We appreciate you taking the time to share your feedback.
Very easy and straightforward to…
Very easy and straightforward to organise a finance deal with the help of Andy Gibson through jigsaw finance
14 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance. It is good to know the process felt easy and straightforward when organising your finance.
Jigsaw quickly sorted out my finance…
Jigsaw quickly sorted out my finance for a car, happy with them
6 February 2026
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Wendy.
We appreciate you taking the time to share your feedback.
fantastic customer service always a…
fantastic customer service always a pleasure to work with reece and his oustanding respone time cant fault him and his team . highly recomended
16 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review and for your continued support.
We value the relationship we have with you and your team. Providing responsive, dependable service is central to how we work, and your recommendation means a great deal.
when speaking to them all you get is…
when speaking to them all you get is positive feedback and polite communication which is all i want
14 January 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, John.
Clear, polite communication is fundamental to how we work, so it’s good to see that reflected in your experience. We appreciate you taking the time to share your feedback.
Down to earth professional service…
Down to earth professional service which enabled me to achieve the loan that I wanted on the best possible terms. I was guided every step of the way by Keiren who knew exactly what it was I wanted and went out of his way to help me find it. This is the second time I have had Jigsaw help me and I would not hesitate to advise my family and friends to use them.
13 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review and for coming back to Jigsaw Finance, Chris.
We appreciate you highlighting the professional and straightforward approach you experienced. It is important that every customer feels clear and supported throughout the process.
Your recommendation means a great deal. Thank you again for choosing Jigsaw Finance.
Verry great!
6 February 2026
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Marius.
Very helpful and efficient and quick
5 February 2026
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Russell.
We appreciate you taking the time to share your feedback.
Reply from Jigsaw Finance
Thank you for leaving a 5 star review. We are glad to hear you were happy with the service.
Easy and Stright forward to deal with
Easy and Stright forward to deal with, kept me well informed through the whole process.
Top tier service
10 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review. We appreciate you highlighting how straightforward everything felt and that you were kept informed throughout.
Everything went very well
Everything went very well. I’m extremely happy with my prices. Everyone I spoke to on the phone was extremely polite & quick. I was able to speak to everyone like they were my friend & everyone also understood it’s an exciting time and said enjoy or something along the lines. Great & useful staff. I’m extremely pleased with everyone.
9 February 2026
Unprompted review
Reply from Jigsaw Finance
Hi Ben,
Thank you for your review. It is great to hear everything went smoothly and that you were happy with your figures.
Feeling comfortable speaking with the team and being able to share in the excitement of a new car is exactly how the process should feel. We are glad you felt looked after throughout.
Reply from Jigsaw Finance
Thank you for your review. It is great to know the service felt fast, seamless and stress free from start to finish.
Brilliant
Jigsaw was brilliant throughout the whole process, Jordan was super friendly and helped through the paperwork signing process. Thank you so much jigsaw.
2 February 2026
Reply from Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance. It’s great to hear you felt supported throughout the process and that the paperwork signing felt straightforward and clear.
Really happy the way my finance was…
Really happy the way my finance was arranged. Super nice,friendly agents,felt like I was talking to friends.
Spoke with George & Dillon,very professional.
7 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review and for sharing your feedback. It is good to hear that the finance arrangement felt straightforward and that the experience was friendly and professional throughout. We appreciate you choosing Jigsaw Finance and taking the time to leave a review.
Just Amazing 👏 the staff were so…
Just Amazing 👏 the staff were so friendly and made everything so easy
9 February 2026
Unprompted review
Reply from Jigsaw Finance
Hi Avril, thank you for taking the time to leave your review. Friendly, clear support and an easy experience are exactly what you should expect when dealing with us. We appreciate you choosing Jigsaw Finance and sharing your feedback. All the best, and thank you again.
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