Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
Company replied
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
Company replied
Company details
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Found a van. Applied for finance. Approved fast. Excellent customer service. Very polite and professional. Will highly recommend if anyone in the future is looking for a finance company. Thank you for a good service.
24 April 2026
Unprompted review
Hassle free
Hassle free, quick and not stressful.
Easy to arrange from start to finish, great communication. Definitely recommend.
23 April 2026
Unprompted review
Amazing 😻 helpful
Amazing 😻 helpful , kept me up to date through the full process . Made it so much easier than trailing around sites & show rooms thank you to you all
24 April 2026
Unprompted review
Reply from Jigsaw Finance
Thanks so much for your kind words, Debbie! We’re really pleased to hear the team kept you well informed throughout and made the whole process easier for you. That’s exactly what we aim for
Andy Gibson was super professional from…
Andy Gibson was super professional from start to finish, his service was hassle free and his communication was spot on. I was indecisive and took a while to make up my mind on what i wanted and he had patience and helped me until i was happy .I will be recommending Andy 100%. Thankyou ever sooo much Andy .
21 April 2026
Unprompted review
Reply from Jigsaw Finance
Hi Chanica, thanks so much for your review and for recommending Andy – we are glad he could make everything hassle free and keep you updated throughout.
Worked with a lad called dean from…
Worked with a lad called dean from start to finish kept in with everything what was happening very good service from this young man….
But was not happy about a call from someone telling me about a warranty and the extra price which I did not now about and then said you can fill all of this in while I am on phone that’s putting loads of pressure on people and he is making sure you fill this in I am not happy about this bit
16 April 2026
Unprompted review
Reply from Jigsaw Finance
Hi Allan, thank you for leaving a 5 star review, I've passed your feedback to the relevant manager in the business.
I had a great man help me with my…
I had a great man help me with my finance. martin at jigsaw finance. He was very helpful. And pleasant man. He was there all the way . From start to finish. Very helpful. High recommend.
15 April 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Darryl. Martin and the team really appreciate your feedback and your recommendation.
Reply from Jigsaw Finance
Thanks for your review, Mohammad. We’re glad you were happy with the support you received and appreciate you taking the time to share this.
Made my car finance easy really helpful…
Made my car finance easy really helpful and the people were really friendly
15 April 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Mr Gallagher. It’s great to hear the team made your car finance easy and friendly for you, and we appreciate you sharing your experience.
Excellent service,very speedy
6 April 2026
Reply from Jigsaw Finance
Thanks for your review, Shaun. We’re pleased you found the service excellent and speedy, and we appreciate you taking the time to let us know.
Agent friendly and professional through…
Agent friendly and professional through and helped me every step of the way
6 April 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Paul. It’s good to know you felt well supported throughout the process, and we appreciate you taking the time to share this.
I’ve had a great experience with Steve Goodyear
I’ve had a great experience with Jigsaw. I would like to say a special thank you to Steve Goodyear who guided me through the whole process. He kept me fully updated through out (whether via call or via WhatsApp). Communication is something I always look for when dealing with someone and I honestly can’t fault Steve at all! Thank you once again, it’s been a pleasure dealing with you.
14 April 2026
Unprompted review
Reply from Jigsaw Finance
Rebecca, thank you for taking the time to share this. Steve will really appreciate your feedback, and it’s good to know the regular updates and clear communication made the process easy for you.
Andy managed the process and made it…
Andy Gibson managed the process and made it extremely smooth was really happy with his advice and service and extremely happy with my new vehicle. Andy was diligent and organised and made sure everything went through without any hitches. He also worked outside of regular working hours to get the deal completed. I would recommend him to anyone.
2 April 2026
Reply from Jigsaw Finance
Thanks for sharing this, Daniel. Andy and the team will really value your comments, and it’s great to know his support and organisation helped everything go through smoothly, including working outside normal hours to get your deal completed.
Need a vehicle with 7 seats and we…
Need a vehicle with 7 seats and we tried jigsaw met our need with no fuss or trouble.
13 April 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, George.
We’re glad everything came together smoothly and that the team could support you in finding a suitable option for your needs.
We appreciate you taking the time to share your feedback.
Andy Gibson, excellent service
Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, wouldn’t consider trying to get a car again without Andy being involved
7 April 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Adeola.
Andy will really appreciate that, great to see the recognition for the support throughout.
We appreciate you taking the time to share your feedback.
Excellent service from start to finish
Excellent service from start to finish with Andy Gibson. Answered all my questions, found me a very competitive rate. 5* all round, I’ll be recommending Andy to friends/family and will be returning for future car purchases.
20 March 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Jas.
Andy will really appreciate the mention, great to see that level of service recognised.
We appreciate you taking the time to share your feedback and your recommendation.
Exceptional service by Steve
Exceptional service by Steve, very polite well mannered and was extremely helpful every step of the way . Any issues of questions I had was answered promptly . Thank you so much for your assistance .
9 April 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review,
Steve will really appreciate the kind words, it means a lot to see his support recognised.
Thank you for taking the time to share your feedback.
It was a okay but once the paper work…
It was a okay but once the paper work was complete didn't seem to care I asked a question after and was told to deal with the car dealer ship. Which was weird because they managed everything before all contracts were complete.
2 April 2026
Jigsaw is 5 Star
I applied on line and had John contact me.
Such an easy going person to talk to and sort out you bike and finance.
Always called back when I asked.
Fantastic customer service and John should be mentioned in a weekly meeting for his professional attitude yet friendly character.
Would definitely recommend jigsaw to friends and will use again on next bike or bikes.
7 April 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Martin.
John will really appreciate that, great to see his approach and attitude recognised.
We appreciate your recommendation and you taking the time to share your feedback.
Reply from Jigsaw Finance
Thank you for your review.
We aim to deliver a consistent, reliable service every time, and your feedback is appreciated.
Communication and giving updates and…
Communication and giving updates and support from Paul. Thanks
1 April 2026
Reply from Jigsaw Finance
Thank you for your review.
It’s good to see the communication and support reflected in your experience, we appreciate you taking the time to share it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.