I had an absolutely awful experience with JG Pest Control and strongly advise others to avoid using them. There are plenty of reliable pest control companies out there so avoid JG and don’t get sc... See more
Company replied
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See what reviewers are saying
Wish I’d checked the negative reviews before I paid JG, really regret choosing them!! I paid for a full rodent treatment package, which was supposed to include follow-up visits and a guarantee, but af... See more
Company replied
I was quoted £120 on the phone for a call-out, clearly told that was the only fee payable if they attended. After the visit, JG Pest Control took a further £270 from my card without authorisation... See more
Company replied
They failed to solve the pest problem even after multiple expensive treatments. Customer service is terrible - they don't show up for appointments and ignore calls. A complete waste of time and money.... See more
Company replied
People also looked at
Cockroach Issue
We contacted JG Pest Control with a cockroach issue in one of our managed properties and they were very friendly and helpful. They attended the property really quickly and dealt with the issue. We have had no further reports of a problem from our tenants. Their prices are also competitive!
19 April 2017
Unprompted review
Reply from CLOSED
Good Morning Donna, we would like to thank you for taking the time in posting this review, it is much appreciated. If you need any further assistance with any pest control problem, please do let us know, we are always happy to help! JG Pest Control Team.
I would not recommend this company to anyone.
I would not recommend this company to anyone.
Their representative who did not seem particularly confident in his own abilities took a very small number photos on his phone. He didn't discuss or explain the nature of what he was seeing nor did he distinguish between what had been previously been treated and what if any may require future treatments.
When he left we were no clearer on the state of any of the wood than before he visited.
We then received an email from the company which proposed extensive treatment which seemed to require a number of men to carry it out. I received an email asking if I was satisfied with the the service, I replied to the contrary.
Saying I would like to discuss the diagnostic process to ensure this was correct ( thinking that the few photos may have given the impression that some things that have previously been treated were live as there was very little debris relating to these and that I wasn't totally happy with this. I have not heard from the company since. I feel this had just been a matter of paying a fee and having no valid expert site visit or true useful expert advice
19 April 2017
Unprompted review
Reply from CLOSED
UPDATE (20/04/2017) : Deborah has contacted me and asked me to call tomorrow to discuss, I will of course call her and have made a proposal on how we can rectify this situation. Thanks. Matt Fenwick, Complaints and Compliance Manager.
Hi Deborah and thank you for leaving this review. I have tried to contact you and have sent you an email. Please contact me and I will look to resolve this issue for you. Regards, Matt Fenwick, Complaints and Compliance Manager.
What Did They Do
I am not sure that JG Pest Control did anything that we couldn't have done ourselves. They put down the bate (which we could have done). After they had finished, we found a dead rat which had obviously been lying under a slab for a considerable amount of time and once we got rid of it, the rats disappeared. I guess I thought they would do something a bit different than laying the same bate which we could buy in a shop
19 April 2017
Unprompted review
Great service
19 April 2017
Unprompted review
Reply from CLOSED
Good Morning Mrs Hannon, thank you for your kind words. If you have any further pest requirements (touch wood that you don't) please do let us know, we are always here to help. JG Pest Control Team.
Reply from CLOSED
Good Morning David, we would like to thank you for taking the time in posting this review, it is much appreciated. If you need any further assistance with any pest control problem, please do let us know, we are always happy to help! JG Pest Control Team.
dissatisfied customer
It is expensive I didn't know at the time that the local council dealt with the problem at a very low cost of £60. I had three visits from this company and they did not find the source of the problem ie.where the rat was gaining access to my house. It took only one visit from the council to find two places where the rat gained entrance. I paid an exorbitant price for rat poison to be placed and no results. I would not reccommend these people. They should have the correct equipment with them to lift a manhole cover and perhaps they would have seen the hole in the wall where the rat had direct access to my house.
Very dissatisfied customer
19 April 2017
Unprompted review
Reply from CLOSED
UPDATE (20/04/2017) : We have spoken to Maureen about her concerns and are in negotiations with what we can do to resolve this issue. We will be speaking to Maureen shortly to follow this up. Thanks. Matt Fenwick, Complaints and Compliance Manager.
Hi Maureen, I have just tried to call you and could only leave a voicemail. I note that you have emailed us on the 8th March but there were not any job or contact number enclosed. I replied to this email on the 8th and asked you to call/ provide me with the details so i can look in to this matter and i did not hear back. I have re sent the email to you today and would urge you to contact me, as soon as you can, i am sure that we can resolve this issue. I look forward to hearing from you shortly. Kind Regards, Matt Fenwick, Complaints and Compliance Manager.
Too expensive
Too expensive. It would have been more efficient for the different employees to have some idea of what had happened previously. Some of them contradicted each other. In our case they were unsuccessful and we still have the problem. The guarantee doesn't work when the number of visits is restricted.
19 April 2017
Unprompted review
Gr8 service and good advice
Gr8 service and good advice
They follow up as well
19 April 2017
Unprompted review
Reply from CLOSED
Good Morning Pradeepa, thank you for your review. if you have any pest requirements going forward, please do let us know! JG Pest Control Team.
Expensive but effective at getting rid …
Expensive but effective at getting rid of mice as soon as possible
19 April 2017
Unprompted review
Reply from CLOSED
Hi Anne and thank you for your kind words. If you need anything further please do let us know! JG Pest Control Team.
Rude staff and completely disorganised
Appointments will be rescheduled at their convenience - not yours. Appointments will be cancelled at the LAST minute, even if you're working from home specifically to accommodate the appointment. Work was left incomplete. Staff on the telephone were extremely rude - honestly.
19 April 2017
Unprompted review
Reply from CLOSED
Hi Andrew and thank you for your call it is much appreciated. As I have advised I am sorry that we have missed a number of appointments and understand that it has caused you inconvenience. In terms of your comments about telephone staff, I have the information needed and will be carrying out a full review. My offer of a further visit if you need it still stands and if you need anything further you have my details to contact me directly. Thanks, Matt Fenwick, Complaints and Compliance Manager.
Shocking service!
My experience was not a good one, after being told three technician visits would do the job after the 6th and the job still not done correctly I gave up and even gave up complaining. Will never use them again awefull from day one. I would pay more and go with a different company. Technicians were nice and polite but unable to communicate and manager is waste of time 8months later in stil waiting for him to respond.
19 April 2017
Unprompted review
Reply from CLOSED
UPDATE (20/04/2017) : We have received an email from Simon today advising he will discuss this matter with his Mother, as it is her booking, and he will return to us. I am confident that we can resolve these issues and look forward to hearing from Simon. Thanks. Matt Fenwick, Complaints and Compliance Manager.
Hi Simon and thank you for taking the time to leave this review. I note that I sent you an email on 18th January and 16th February that I did not receive a response too so I was wondering i you could contact me to discuss this matter further. I have sent an email with my details on it today. I look forward to hearing from you shortly. Thanks, Matt Fenwick, Complaints and Compliance Manager.
Great company really quick to come out …
Great company really quick to come out and although the initial call out fee seems a fair bit that covered me for extra visits when the issue hadn't gone away!
19 April 2017
Unprompted review
Reply from CLOSED
Hi Amy and thank you for the review, it is always nice to receive positive feedback. If you need anything in the future going forward please do let us know. JG Pest Control Team
Reply from CLOSED
Good Morning, we would like to thank you for taking the time in posting this review, it is much appreciated. I am glad that we have got on top of the rodent problem for you. If you need any further assistance with any pest control problem, please do let us know, we are always happy to help! JG Pest Control Team.
Not cheap but very good
Not cheap but very good, effective and efficient service
19 April 2017
Unprompted review
Reply from CLOSED
Good Morning Andrew, thank you for your kind words. If you have any further pest requirements (touch wood that you don't) please do let us know, we are always here to help. JG Pest Control Team.
Prompt and discreet service
Prompt and discreet service. The issue was resolved at the earliest opportunity.
19 April 2017
Unprompted review
Reply from CLOSED
Good Morning Roger, thank you for your review. if you have any pest requirements going forward, please do let us know! JG Pest Control Team.
Excellent service
19 April 2017
Unprompted review
Reply from CLOSED
Hi Andrew and thank you for your kind words. JG Pest Control Team.
Reply from CLOSED
Hi Angela, thank you for taking your time to leave this review. We will see you this afternoon to carry out a further visit. JG Pest Team.
Not worth the money
Not worth the money! This is a very expensive service and did not get rid of the problem. We still kept seeing the same mouse over and over again. The last person we spoke to just told us that there is no magic trick to get rid if rodents and sometimes they are impossible to catch. If this is the case, the don't charge nearly £400!!
19 April 2017
Unprompted review
Reply from CLOSED
Good Afternoon Monica and thank you for taking the time to provide this review. I have emailed you today with a solution to this problem and my contact details, please do call me to discuss and let me know if this is suitable. I look forward to hearing from you shortly. Thanks, Matt Fenwick, Complaints and Compliance Manager.
JG Pest Control were great before I …
JG Pest Control were great before I paid and then not so great afterwards. Numerous miscommunications, failure to get the job done properly, didn't stick to their guarantee, I gave up after two visits.
19 April 2017
Unprompted review
Reply from CLOSED
UPDATE (20/04/2017) : Emilia has contacted me and asked me to call tomorrow to discuss, I will of course call her and have made a proposal on how we can rectify this situation. Thanks. Matt Fenwick, Complaints and Compliance Manager.
Hi Emilia and thank you for leaving this review. I have just tried to call you and have left a message and also sent an email. Please get in contact to discuss this issue, I am sure that we will be able to resolve the issues that you have here. I was under the impression that we had got on top of the problem, I last heard from you in January and we had resolved an issue regarding the kickboards? I look forward to hearing from you shortly. Regards, Matt Fenwick, Complaints and Compliance Manager.
Poor service
1. The first guy that came out did such a poor job - he didn't take a look at holes, didn't attempt to block, didn't even explain the procedure - he just laid out rat poison in the open (didn't think about little kids or pets. They sent someone out later to rectify his colleagues mistakes- so much better!
2a calling for availability was a nightmare. They couldn't fit me in for weeks and then weeks later I'd be out of my window(see next complaint)
2b They have a sneaky terms and conditions make sure you read! I didn't see there's a timeframe you pay for- so despite the several hundred quid when I called to schedule they told me my window had expired and I'd have to pay again
Update 20/4/17- you did not try to call again, you emailed me again to ask me to reconsider my review. I have since replied- it is 10am. I highlight again that when I complained initially- you did not acknowledge my complaint AT ALL especially the rogue job your worker did in leaving rat poison in the open where kids and pets roam.
19 April 2017
Unprompted review
Reply from CLOSED
UPDATE (20/04/2017) - We have discussed with Kandi and will be calling her to discuss this when she is next available (25/04/2017). I am sure that we can resolve this and will update accordingly. Thanks, Matt Fenwick, Complaints and Compiance Manager.
Hi Kandi and thank you for leaving this review. The initial complaint that was made was in relation to you being 5 months outside your guarantee and I have responded to your email of this morning to advise the same. Despite this we did return and complete a follow up visit and assumed that the problem was eradicated. Please call me at a time that suits so that we can resolve this issue. I am in the office until 19:30 today. Regards, Matt Fenwick, Complaints and Compliance Manager.
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