Jettzy Reviews 

5,384
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,461 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the platform easy to use, appreciating the smooth and straightforward booking process. People often highlighted the ease of finding flights and the quick responses received after booking. However, some customers also noted difficulties with the booking process, experiencing issues like slow performance, system freezes, or needing multiple attempts to complete a reservation. Additionally, some reviewers reported inconsistencies with pricing, such as unexpected surcharges, price increases, or currency conversion issues. A few other people also felt that customer service was unhelpful when changes were needed, or tickets were not issued promptly.

What people talk about most

Price

Users describe ambiguous interactions with price, with many reporting unexpected increases during the booking... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and straightforward,... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing disappointment and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the quick and easy booking process,... See more

Website

Customers had ambiguous experiences with the website, with many finding it easy to use and navigate for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more

Company replied

Rated 4 out of 5 stars

easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more

Company replied

Rated 3 out of 5 stars

Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not

Company replied

Rated 3 out of 5 stars

I didn't realize the tickets were in Australia dollars till it was too late. I would not have proceed if I had know as I was paying in NZ $ Making it more expensive.

Company replied


Company details

  1. Airline Ticket Agency
  2. Flights Search Site
  3. Travel Agency

Written by the company

Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(5,384)

1,448 reviews in the last 12 months

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Rated 1 out of 5 stars

Not recommended

Not recommended. Booked tix for two people in the same transaction. Jettsy booked the airline under two separate booking references so that the seats are not linked. This ensures that if you want tonsit together you must pay for a seat selection fee for each pax. The ticket purchase and verification process was very clunky so for a while I thought I had been scammed but in the end it was legit. Overall I would go to the airline direct next time.

10 June 2026
Jettzy logo

Reply from Jettzy

Hi Bruce,

We apologize for the inconvenience.

Kind regards
Jettzy

Rated 3 out of 5 stars

The search for flights was excellent…booking not so much

The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then search and book the exact same 3 flights separately and the 11 emails that followed.

2 July 2026
Jettzy logo

Reply from Jettzy

Thank you for your feedback

Rated 5 out of 5 stars

Smooth and efficient booking process

The booking process was clear and smooth.
The best part of it, was that within the next few minutes after completing the booking, we were given the airline booking reference details.

2 July 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 1 out of 5 stars

Asked for a refund 4 hours after…

Asked for a refund 4 hours after booking my flight and was denied.

2 July 2026
Jettzy logo

Reply from Jettzy

Hi Otta,

Your ticket is non-refundable. AirAsia is a low-cost airline, and all its fares are non-refundable.

Cheers
Jettzy

Rated 1 out of 5 stars

Poor service

Was moved to another flight the day before and was never notified and had to pay extra for online check in even though I am paying over $300 for each ticket. And now missing an important event

4 July 2026
Unprompted review
Jettzy logo

Reply from Jettzy

Hi Samuel,

Could you please advise on your ticket so that we can review it for you? You can send a request to support@jettzy.com

Thank you
Jettzy

Rated 2 out of 5 stars

Price changed significantly while I was…

Price changed significantly while I was making the transaction

2 July 2026
Jettzy logo

Reply from Jettzy

Hi Peter,

We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.

Kind regards
Jettzy

Rated 1 out of 5 stars

The worst company ever

The worst company ever! I tried to change my ticket 3 weeks before the flight itself, Jettzy started to tell me stories that it was not possible, better buy new ticket , which will cost much more than your current one. I paid additional fees for the flexible ticket , by the way. When I asked for the credit note, I was told that it was also impossible. So, I reached the Airline directly and received credit for my ticket in a couple of minutes. This company cheat . Be careful with them, otherwise you will loose your money!!!

15 May 2026
Unprompted review
Jettzy logo

Reply from Jettzy

Hi Anna Tsyganash,

We have tried to look up your name in our booking system. However, we are unable to find your booking. Could you please advise the valid booking so that we can review it for you?

Kind regards
Jettzy

Rated 1 out of 5 stars

Scumbag company you go through the…

Scumbag company you go through the whole booking process at a certain price and at literally the last stage they say oops your price has increased, then they act like you need to pay now or pay later rather than the fact that you don't have to pay, just select pay later and the transaction will expire, it boggles my mind that corporates think good business is manipulating tricking and scamming they should be playing poker not opening businesses Peter li pull your head in

2 July 2026
Unprompted review
Jettzy logo

Reply from Jettzy

Hi Sam,

We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.

Kind regards
Jettzy

Rated 1 out of 5 stars

Where's my return flight reminder ...

Where's my return flight reminder .... Wtf very very confusing and shit job and lotta money and you want a review? Where's simple details of what's going on tomorrow

15 June 2026
Jettzy logo

Reply from Jettzy

Hi Theresa,

Please be advised that we do not offer a flight reminder service.

Cheers
Jettzy

Rated 1 out of 5 stars

Booked the wrong time with no chance of…

Booked the wrong time with no chance of a refund ,very poor outcome and will not recommend.

29 June 2026
Jettzy logo

Reply from Jettzy

Hi Mark,

JetStar is a low cost airline and all its fares are non-refundable. You can change the time/date/flight subject to airline change fee and any fare difference. Please reach out to us if you need to change your flight

support@jettzy.com

Thanks
Jettzy

Rated 5 out of 5 stars

I booked tickets through Jettzy to…

I booked tickets through Jettzy to Bali, I was skeptical at first and when etickets looked a bit different I got worried. But it was a great experience. There were no issues and price was lowest than other operators. Would not hesitate to book again.

30 April 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever experienced — they do not deserve even one star at all. I lost my money.
When I tried to change my flight or get credit, they tried to charge me double the amount. Even when I asked to simply change travel dates and told them more than two weeks in advance, they said it was not possible and refused to help. everytime they said just wait for mail. They can't fix anything through phone.
Everything is confusing, expensive, and they never take responsibility. I will never use them again and I strongly advise everyone to stay far away from this service.

30 June 2026
Unprompted review
Jettzy logo

Reply from Jettzy

Hi there,

Could you please advise your booking number so that we can look into this for you?

Kind regards
Jettzy

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