Like others, I ordered cases months ago, but never received them. reached out via email to customer service, but never heard back. I think this company is scamming.
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See what reviewers are saying
Like other reviewers, Jelly Cases has stolen my money and never sent me a phone case. I emailed them yesterday and told them I would make every effort to warn other unsuspecting buyers that their comp... See more
Company replied
I ordered a case from them, paid for faster shipping. Received confirmation that it went through. Supposed to be tracked, but I didn't even get any further updates or info saying it has shipped, d... See more
Company replied
3 stars instead of 2 only because the lens protectors are super cool & exactly like the images online. The screen protectors are very thin & a waste of money. I will be repurchasing elsewhere as these... See more
Company details
Written by the company
Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Contact info
United States
- support@jellycases.com
- jellycases.com
1.3
Bad
591 reviews
Hasn’t replied to negative reviews
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Never received product
Never received product. I got shipping details over 6 weeks ago, but the order information says "pending shipment."
22 November 2023
Unprompted review
Reply from Jelly Cases
Hi Sarah,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
Cases never received
Purchased cases in October and still have not received them or any tracking information. Our emails have not been replied to and we would like a refund at this stage or tracking information at the very least!
23 October 2023
Unprompted review
Reply from Jelly Cases
Hello Kayla,
We're truly sorry to hear about the delay with your order and the inconvenience this has caused. I've checked with our shipping team and it seems there has been an issue with the shipping company losing track of your package. Please accept our heartfelt apologies for this situation.
We've taken immediate action and reprocessed your order while the shipping company conducts a further investigation. We want to assure you that this is not the standard we strive for, and we are working diligently to resolve this matter.
Thank you for your patience and understanding as we sort this out. We appreciate your support and are here to ensure you receive your cases promptly.
Sincerely,
Jelly Cases Team
Never received my order
UPDATE: Jelly Cases refunded my order after posting on this site. I appreciate the refund.
I ordered a case in September. It's December and I haven't even received shipping information. I have emailed two or three times to get a refund and have not heard back.
Don't order from them!
19 December 2023
Unprompted review
Reply from Jelly Cases
Hi Casey,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
Likely a SCAM company! AVOID !!!
I ordered my iphone case from this company back in September, and now is December. Where the heck is my order?
19 December 2023
Unprompted review
Reply from Jelly Cases
Hi Johnny,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
Absolutely the worst possible company…
Absolutely the worst possible company to order from. Ordered my daughters cell phone case 4 months ago and still have not received it. I’ve contacted customer support multiple times and they just keep telling me they’ll get back to me, but nothing ever happens. The status online says unfulfilled, but I have not been refunded or given a reason. If I could leave a screenshot of my order with the date and “ unfulfilled” status, I would.
18 August 2023
Unprompted review
Reply from Jelly Cases
Hello Julie,
We've taken note of your situation and have promptly forwarded your shipping details to our dispatch team. I'm pleased to inform you that a replacement for your order has been arranged and is on its way to you.
We sincerely apologize for any inconvenience this delay has caused you and your daughter. Thank you for your patience and understanding.
Best,
Jelly Cases Team
Quick update on last review
Quick update on last review - I can only conclude this site is a scam or completely dysfunctional. Despite assurances my concerns had been elevated, there is no updates from customer service or the shipping status of goods. Goods ordered on 25 November and shipped on 27 November, no change in the shipping status since that date. I’ve asked for a refund so hopefully that request will be responded to, unlike requests for shipping updates.
17 December 2023
Unprompted review
Reply from Jelly Cases
Hi Renee,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
Don’t bother!
I ordered a phone case & screen protector and received order confirmation immediately, card was charged. Then NOTHING. No shipping confirmation or tracking number. I emailed Jelly Cases a month after the order and still no response a month and a half later. Really unprofessional. Does this company rely on people not bothering to pursue a their missing orders?? I wish i had researched them on Trust Pilot prior to placing my order.
UPDATE:
I emailed support@ Dec 12 asking for a status update on my order, directing them to give me a full refund if they could not supply the product. I received a reply the next day saying "It appears there may be an issue with the delivery of your order. Have you been contacted by the delivery company regarding this matter? We are here to assist you further and ensure you receive your case promptly."
I told them that I couldnt contact a delivery company because I never received shipping confirmation or a tracking number from Jellycases in the first place!
Still awaiting a reply....
RESOLVED 19/12/23:
After leaving a negative review on Trustpilot, Jellycases got in touch with me to say they had processed a full refund. This took two days to land in my account.
I’ve updated my rating from one to two stars as i did finally receive a refund. But as stated earlier, communication from the company has been extremely poor and i did not receive any shipping confirmation or replies to earlier emails i had sent enquiring on the status of my order.
30 October 2023
Unprompted review
Reply from Jelly Cases
Hello Paula,
We sincerely apologize for the inconvenience you've experienced due to the lack of updates regarding your order. It appears that, regrettably, your order was lost in transit by our shipping partner. We understand how disappointing this must be, and we want to assure you that we've taken immediate action to rectify the situation.
To make things right, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We are truly sorry for this mishap and the frustration it has caused.
Please accept our apologies once again. We are here to support you and are ready to assist with any further questions or concerns you may have. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best,
Jelly Cases Team
SCAM
i ordered my case back in early september and i got an order confirmation email right away and a order number (Order #105564). I waited about a month and had heard nothing about my order so i decided to email the company for the first time. I then got another email saying that shipping was delayed and that i should allow 28 business days for my order to be shipped. I have now been waiting 3 months for tracking information and have emailed 3 times and still have recieved nothing back from the company. this place is a scam do not purchase anything from them
10 December 2023
Reply from Jelly Cases
Hi Taylor,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
This place is a scam
This place is a scam. Ordered my case back in September. Quickly got an order confirmation followed by an email saying it’s delayed. There is no tracking. I have emailed twice to find out what’s going on with no reply. I have applied for a refund and no reply. No correspondence whatsoever. Very frustrated and disappointed at the deceit, fraudulence and complete lack of professionalism.
26 September 2023
Unprompted review
Reply from Jelly Cases
Hello Hannah,
We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers, and we are certainly not a scam. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable.
To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 5-10 business days, depending on the processing time of your bank.
We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have.
Best,
Jelly Cases Team
Never received my order
Never received my order, or even a confirmation of shipment. I emailed customer service after 2 weeks of waiting and have not heard from them since. It has been 6 weeks now since I made my order back in October!
4 December 2023
Unprompted review
Reply from Jelly Cases
Hi Lisa,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
Undelivered Order!!!!
I ordered October 5, 2023 and have been emailing the company regarding the order not having been shipped yet. Requested a refund, the only responses are canned. Am considering reporting this company for fraudulent practices.
5 October 2023
Unprompted review
Reply from Jelly Cases
Hello B,
We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable.
To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 5-10 business days, depending on the processing time of your bank.
We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have.
Best,
Jelly Cases Team
Ordered a phone case and screen protector and never received it, and they wont refund me my money!
I ordered this case along with a screen cover in September 8, 2023. Today is November 29, 2023 and I still have not received my order.
I reached out to Jelly Cases on Sept. 28 to get information on what was going on with my order.
I didn't get a response until Oct. 6 with Ellah saying she would check with the shipping department and excuses about huge lapses in replies. I didn't hear back from her.
October 12, 2023 I sent another email. this time letting them know I hadn't received my order, and that I wanted a refund.
October 28, 2023 After not receiving a response I reached out again asking that they cancel my order and refund my money.
November 1, 2023 Jelly Cases responded saying they lost my order, and would have to file a lost claim for the package. They offered to send me another phone case and wanting me to give them my shipping details again.
I replied to their message saying I want to cancel my order and wanted a refund. I haven't heard from them since. They have my money but I don't have what I purchased. I would never purchase from them again. What a horrible company and horrible customer service. It's Ridiculous! Don't waste your time!
8 September 2023
Unprompted review
Reply from Jelly Cases
Hello Ebony,
We sincerely apologize for the inconvenience you've experienced due to the lack of updates regarding your order. It appears that, regrettably, your order was lost in transit by our shipping partner. We understand how disappointing this must be, and we want to assure you that we've taken immediate action to rectify the situation.
To make things right, we have processed a full refund for your order #106126. You should expect to see the amount credited back to your account within 5-10 business days, depending on the processing time of your bank. We are truly sorry for this mishap and the frustration it has caused.
Please accept our apologies once again. We are here to support you and are ready to assist with any further questions or concerns you may have. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best,
Jelly Cases Team
Ordered phone case and it never…
Ordered phone case and it never arrived. Skip this company. They’re dishonest.
29 November 2023
Reply from Jelly Cases
Hello MXS,
We are so sorry to hear that you are having an issue with your delivery. We have already been in contact via social media and email. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered.
Please send an email to support@jellycases.com and our team will help with your order. Of course we will proceed with your refund for the package lost by the shipping company.
Sorry again for the delay.
Jelly Cases Customer Support Team
Ordered a phone case early october
Ordered a phone case early october, received information about a delay, I emailed several times about my order and received an e-mail that it was "lost". At this point I just wanted my money back and after weeks and weeks they offered to send another phone case.. I e-mailed that I just wanted a refund and heard NOTHING! No money refund, nothing! I'm contacting my credit card company to get a refund and report this company.
28 November 2023
Unprompted review
Reply from Jelly Cases
Hello Fe,
We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others.
Please send an email to support@jellycases.com and we will help with your order.
Sorry again for the lost order.
Jelly Cases Customer Support Team
SCAM!! Phone case hasn’t come in months😡
I’ve been waiting over a month for my phone case to come (ordered on Oct 22). 2 days after I ordered it I got an email saying my order is delayed and I never received a tracking number so I have no information on where my order could be. I emailed them a few days ago asking for information on my order and haven’t gotten any response back but when I looked at the website the phone case I ordered is no longer on there so that’s very sketchy. I wish I researched the company before ordering because every review I’ve seen are saying it’s a scam and they never received their order and the company just takes their money. Very upset with this company and I just want my money back at this point😡
UPDATE JAN 12: I emailed them based on their reply to this review and still haven’t heard anything back, it’s been months at this point. This company is 100% a scam!!!
26 November 2023
Reply from Jelly Cases
Hello Leah,
We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others.
Please send an email to support@jellycases.com and we will help with your order.
Sorry again for the lost order.
Jelly Cases Customer Support Team
Scam Company
This place is a scam! I placed an order October 8th. No case and no communication. I have emailed regarding my order and still nothing. Do not buy anything from Jelly Cases!
8 October 2023
Unprompted review
Reply from Jelly Cases
Hi Summer,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
Disgrace
I have been waiting since the 14th October for my order - this was a phone case for my daughter. I have emailed twice and had no response.
Absolutely disgusted!!!
14 October 2023
Unprompted review
Reply from Jelly Cases
Hello Kim,
We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable.
To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank.
We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have.
Best,
Jelly Cases Team
DO NOT TOUCH WITH A BARGE POLE
I ordered from this company back in September and after receiving an order confirmation I heard nothing. I have raised 2 support tickets asking initially for an update, and then a refund and I have still had no response, even when contacting them through instagram. Dreadful customer service and scammers who have taken my money and not delivered my purchase or refund!
25 November 2023
Unprompted review
Reply from Jelly Cases
Hello Rachel,
We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others.
Please send an email to support@jellycases.com and we will help with your order.
Sorry again for the lost order.
Jelly Cases Customer Support Team
This Company is a SCAM
I ordered a case in September 2023. When I didn't get a shipping confirmation I e-mailed them in October 2023. A help desk ticket was created. No news and it is now almost the end of November 2023. This company is a scam. I doubt I will receive anything from them and they don't give you a phone number to call. Hiding behind e-mail.
22 November 2023
Unprompted review
Why oh why didn't I read the reviews…
Why oh why didn't I read the reviews BEFORE I made a purchase from this joke company! Schoolboy error! If you've read the rest of the reviews, you'll know the pattern I've experienced - placed an order (Jelly Cases happily snaffle up my money)...the case doesn't arrive. I chase them several times and receive an automated response which gives you a 'ticket number' - fools you into thinking someone is going to respond and deal with it on their behalf. Of course not! Tumbleweed! Despite their protesting on this site, this is either a scam company or the best you can hope for is that they're just incompetent. DO NOT BUY FROM THEM!
21 November 2023
Unprompted review
Reply from Jelly Cases
Hello Randolph,
We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others.
Please send an email to support@jellycases.com and we will help with your order.
Sorry again for the lost order.
Jelly Cases Customer Support Team
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