JAKI London Reviews 

Update: €45!!! For a faulty return, I have now taken multiple steps towards the marketing and manaing director, this is horrible.

I ordered a pair of pants for €170, but received them in a completely different, much darker color than advertised. When I contacted customer service about this seller error, they set up a return but informed me I would only get €147 back.

They are trying to charge me €23 in "international handling/return fees" to cover up their own mistake.

Under both UK and EU consumer law, a customer should never pay a single cent for a retailer's delivery error.

Customer service just sends copy-paste template replies refusing to solve this.

Absolutely terrible service. I will update this review if they decide to follow the law and refund my full €170.

I found my first response re seeking detailed info about restocking proforma, and I was disheartened. I tried again, another day, as I was quite set on this outfit for my son's wedding. So glad I did! Maria and Rosy were incredibly helpful, patient, informative and timely.
Curiously, despite multiple texts pushing the out-of-stock item I'd wanted, I wasn't informed it was back on-line or restocked. I rather expected this, though, as I've never found those 'sign-up for notifications' systems work. One of the reasons I reached out as I did to communicate.
Anyway, through my own determination, I was texted about a sale and I masochistically checked again. Within about two hours of that notification I went back again only to find THIS TIME the tab didn't say out-of-stock but indicated I could make a pre-order! I instantly did this and, it turns out that within days it had been restocked toboot(!). Lots of nudges to get on-line but nothing stating "We've RESTOCKED". The outfit arrived yesterday and is PERFECT (although I have to hem it, which I knew would be the case); but I'm over the moon pleased. Lovely quality and thanks to your team for everything!

Absolutely beautiful clothes and fantastic, fast delivery!

Great service and quality

The size is not the right one: XS should not be a medium size. It should be really a small size (French 34).

Garment us amazing and your service very fast

Really good quality
amazing style and
design! Suggested

Great immediate response from the Jaki Team!

Very fast delivery, very nice jumper. Disappointed by the color. The green is not the same as the one in the website.

Took a chance not knowing the Brand and was pleasantly surprised as everything I ordered was beautiful! Thank you…. Will definitely re visit again!

Great experience- best part is when the beautiful quality clothes arrive! The sweaters and pants are so striking I’m looking forward to winter. They are so easy to wear and a wonderful backdrop for jewelry.

Very prompt delivery.
Colour fit and quality of the knit is impressive. Love the detail on the sleeves. The bonus was it was reduced!

The kindness and patience of the Costumer Service Team is truly outstanding! They help quickly and efficiently.

The quality of your product is great. Professional and clean.

Emails answered fast and problem solved

Beautiful sweater top delivered promptly; Jaki ist a great, reliable company.I have ordered quite a few tops from them over years by now and always received excellent service.

REALISED TOO LATER THAT IT WAS A PRE-ORDER. CANCELLING WAS VERY EASY AND STRAIGHT FORWARD. THANK-YOU!

Jaki London customer service was outstanding from purchase to arrival of goods. Updates gave me a clear timeline and other emails thanked me for my purchase. The quality of clothing items is amazing.