This was my first purchase from JAKI, and I couldn’t be happier. The dress is beautiful, excellent quality, and arrived very quickly. It washes well and has kept its shape perfectly. I’ve received s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery arrived quite quickly Dress feels lovely, good quality, haven't worn it yet keeping for holiday. Quite long as I'm just 5'1" but I'm used to having dresses shortened. Would definitely ord... See more
Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer... See more
Ordered for first time, dress size recommended did not work and to be given full refund… returned with paid return label… ordered next size with hopes it works. My emails were answered always and pr... See more
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Silky, soft and luxurious
I have only had to send a few items back due to the fit. They always exchange it with ease. Considering they are located in Europe, shipping is pretty fast. I love the way the cloths fit me and always feel pretty and sexy when I wear a JAKI outfit.
6 July 2026
Product is lovely
I received a email asking me to rate the sweater I ordered prior to receiving my order. I found this odd, as I would have expected they would have known my item had not yet arrived. Delivery was late, as well. However with that, the sweater is delightful, and I am very happy with the fit and quality.
6 July 2026
Sparky
The products are lovely. Bought out from them a couple times now and other customer service is excellent. Answered you right away. Gave you good advice on the fit of an item and to help you make a correct choice
6 July 2026
Great material
Great material ! Great fit! Great length; I’m really tall. Great service! Great delivery! Love the Gabriella pants
6 July 2026
Highly recommend
Really easy contact with the store and a customer-friendly approach! The quality of the clothes is great, love the material! I was worried about how international shipping would work, but the whole process was easy to track.
30 June 2026
Excellence quality
30 June 2026
€23 euro handling fees for faulty return
Update: €45!!! For a faulty return, I have now taken multiple steps towards the marketing and manaing director, this is horrible.
I ordered a pair of pants for €170, but received them in a completely different, much darker color than advertised. When I contacted customer service about this seller error, they set up a return but informed me I would only get €147 back.
They are trying to charge me €23 in "international handling/return fees" to cover up their own mistake.
Under both UK and EU consumer law, a customer should never pay a single cent for a retailer's delivery error.
Customer service just sends copy-paste template replies refusing to solve this.
Absolutely terrible service. I will update this review if they decide to follow the law and refund my full €170.
14 July 2026
Unprompted review
Reply from JAKI London
Hi Annemijin,
We're sorry to learn that the trousers did not meet your expectations.
After carefully reviewing your concerns with both our management and product teams, we confirmed that the item supplied is the correct product and that its colour is consistent with the product presented on our website.
While slight variations in colour can occur due to professional photography, lighting and individual screen settings, our review did not identify an issue with the item received.
We appreciate that this was not the outcome you were hoping for, but as we have not found the item to be incorrect or faulty, our standard international returns policy applies.
Thank you for taking the time to share your feedback.
Kind regards
Rosy
JAKI Customer Service
Success at Last!
I found my first response re seeking detailed info about restocking proforma, and I was disheartened. I tried again, another day, as I was quite set on this outfit for my son's wedding. So glad I did! Maria and Rosy were incredibly helpful, patient, informative and timely.
Curiously, despite multiple texts pushing the out-of-stock item I'd wanted, I wasn't informed it was back on-line or restocked. I rather expected this, though, as I've never found those 'sign-up for notifications' systems work. One of the reasons I reached out as I did to communicate.
Anyway, through my own determination, I was texted about a sale and I masochistically checked again. Within about two hours of that notification I went back again only to find THIS TIME the tab didn't say out-of-stock but indicated I could make a pre-order! I instantly did this and, it turns out that within days it had been restocked toboot(!). Lots of nudges to get on-line but nothing stating "We've RESTOCKED". The outfit arrived yesterday and is PERFECT (although I have to hem it, which I knew would be the case); but I'm over the moon pleased. Lovely quality and thanks to your team for everything!
27 June 2026
Absolutely beautiful clothes and…
Absolutely beautiful clothes and fantastic, fast delivery!
30 June 2026
The size is not the right one
The size is not the right one: XS should not be a medium size. It should be really a small size (French 34).
30 June 2026
Reply from JAKI London
Hi Sophie,
Thank you for taking the time to share your feedback. We're sorry to hear the fit wasn't as you expected.
Our sizing is based on our own size guide, which may differ from other brands and regional sizing standards. We always recommend referring to the measurements provided on the product page before purchasing.
If you'd like personalised sizing advice for a future order, please don't hesitate to contact us at info@jaki.co.uk. Our team will be delighted to help you find the best fit.
Kind regards
Rosy
JAKI Customer Service
Great immediate response from the Jaki…
Great immediate response from the Jaki Team!
13 July 2026
Unprompted review
Very fast delivery
Very fast delivery, very nice jumper. Disappointed by the color. The green is not the same as the one in the website.
14 July 2026
Unprompted review
Took a chance not knowing the Brand and…
Took a chance not knowing the Brand and was pleasantly surprised as everything I ordered was beautiful! Thank you…. Will definitely re visit again!
6 July 2026
Great experience- best part is when the…
Great experience- best part is when the beautiful quality clothes arrive! The sweaters and pants are so striking I’m looking forward to winter. They are so easy to wear and a wonderful backdrop for jewelry.
29 June 2026
Quality knit st reduced price..
Very prompt delivery.
Colour fit and quality of the knit is impressive. Love the detail on the sleeves. The bonus was it was reduced!
13 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.