Jack Brunsdon & Son Reviews 

205
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Cannot get hold of JACK at all. I would appreciate if contact details are available!

Rated 5 out of 5 stars

Really pleased with our awesome, new front door - everyone at JB has been both professional and friendly throughout. There has been clear communication on timings from initial quote right through to f... See more

Company replied

Rated 5 out of 5 stars

Over 3 years ago, we installed JB windows and doors throughout our house in the Chilterns. One of the doors got caught in the wind over the weekend, and the top bracket was bent out of shape due to t... See more

Company replied

Rated 5 out of 5 stars

The quote we received for our new front door and side panels was at the higher end of our expectations. However we are delighted. All the team at Jack Brunsdon were helpful and professional, in partic... See more

Company replied

Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Double Glazing Installer
  5. Window Installation Service
  6. Window Supplier

Written by the company

Designers and Installers of hand crafted windows and doors. We promise: Attentive Service, Best Workmanship, Finest Materials and an Excellent Fit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

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4.4

All reviews

(205)

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Rated 5 out of 5 stars

Credit from start to finish

From initial enquiry to job completion, the order was progressed smoothly, and ran to the predicted time frame, with prompt responses to queries. I was particularly struck by the considerable care which the surveyor took in his evaluation and measurements; which was also remarked upon by the installers, who did an excellent job.

24 July 2023
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr Daly

Thank you for taking the time to send in such a lovely review. I have passed on your kind comments to our Design Technician. We truly appreciate your comments and your custom!

We hope you have many years enjoyment out of your beautiful new Jack Brunsdon & Son door.
Many thanks again!

Kind regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Fabulous front door!

Had a front door installed from Jack Brunsdon last week. Over the moon with the initial enquiries regarding getting a new front door, all the way through to the quality and workmanship of the door itself! I had reservations at first if I’m honest as they aren’t the cheapest doors around. However, once I saw it in real life to using it everyday, it’s quality all the way. It’s elevated the look of my house, and I’ve had lots of compliments from passing neighbours. It’s bright red with beautiful brass accessories.. gorgeous!!

19 June 2023
Unprompted review
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Reply from Jack Brunsdon & Son

Dear Ms Morgan

Thank you for your great review! I saw some photos and your door looks absolutely stunning! What a statement door, I love it! Thank you for taking the time to send in your review and even more importantly thank you for choosing us.

I have passed on your review to the whole team and they will be so happy to hear your kind words. We wish you many happy years with your beautiful new door.

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Excellent windows and installation.

An excellent installation by Jack Brunsdon and Son. From ordering, measuring through to fitting and a final slight adjustment, everyone concerned was pleasant and professional.

7 June 2023
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Reply from Jack Brunsdon & Son

Dear Mrs Higgs

Thank you so much for your great review. We really appreciate your comments and your custom. We wish you many years of enjoyment of your lovely new Jack Brunsdon door!

Warmest greetings

Hannah Wardle
Marketing Assistant

Rated 5 out of 5 stars

Excellent Company

Great company with excellent customer service. Their warranty team are amazing and always know to how to resolve any issues. Would highly recommend them if you are looking for a new doors/windows

27 March 2023
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Reply from Jack Brunsdon & Son

Dear Mr C

Many thanks for sending in this great review! I have passed on your comments to the Warranty Team and they were over the moon. Thank you for you loyal custom!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

The couple who fitted the door were…very professional

The couple who fitted the door were prompt, tidy and efficient. I felt they were taking care that they did the best job they could. I was very happy with the result.

17 March 2023
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Reply from Jack Brunsdon & Son

Dear Mr B

We are so glad to hear that you are pleased with your new door installation and the service we provided. We have passed on your kind comments to our Installation team, they will be over the moon! We hope you have many many years of joy from your new beautiful front door.

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Orchard

The company gave excellent service from initial inspection to final installation .All personnel were very professional responding quickly to address any queries .
This is the second project carried out on our behalf,the first approximately 5 years ago still looking good and trouble free

3 March 2023
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Reply from Jack Brunsdon & Son

Dear Mr H

Thank you ever so much for that lovely review! It makes us so pleased to hear that you are happy with our product, service and installation. Thank you for being a loyal customer and we wish you many, many happy years with your Jack Brunsdon Doors.

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Maintenance Visit

D & D the maintenance people were polite, efficient, tidy and on-time. They diagnosed and fixed the problem and went the extra mile to sort it. Would definitely recommend them.

1 March 2023
Unprompted review
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Reply from Jack Brunsdon & Son

Dear Mrs G

Many thanks for sending in a review following on from your Warranty Call. We are so happy to hear that all was smoothly remedied. Thank you for your kind words, we will pass it on to the team!

Many thanks

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Fantastic Start to Finish

From the very beginning, the team were warm and welcoming and clearly very knowledgeable about not only the materials and manufacturing process but also about how the installation would work on our very old cottage. The ordering process was very smooth and clear throughout with assistance on colours also very useful, with care and consideration given to the style of the property. The installation team were highly experienced and friendly and were able to flex the install as needed when they came up against some unforeseen challenges with the property on the day. The finish achieved was beyond our expectation, as was the Customer service throughout. I couldn’t recommend Jack Brunsdon more.

20 February 2023
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Reply from Jack Brunsdon & Son

Dear Mr J

Many thanks for your great review of our product and service! We are so pleased to hear that you are happy with both the installation and the service throughout. Thank you for taking the time to send in a review to us and for your custom. We hope you have many happy years with your beautiful new stable door!

Warm greetings to you from all of us here at Jack Brunsdon & Son

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 1 out of 5 stars

Worried we will not be able to get out of housefront…

We have had a complete fitting of front door and outside windows in our porch which is still in warranty until 2027.
Twice a fitter has been out to correct the door hinges. The door seems to drop and get stuck. The first time it was becoming nearly impossible to get out of the house(it is our only entrance/exit) and was very worrying.
Some four months since the last man came it is doing exactly the same. I have sent in a warranty claim but am becoming worried for the third time.
We have heard nothing from Jack Brunsdon

14 February 2023
Unprompted review
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Reply from Jack Brunsdon & Son

Dear Sarah

Please let me assist you with this! This is not acceptable, I am so sorry to hear about this and we want to help you. We cannot see your contact details so can you please phone us on 01993 885080 or email in at hello@jackbrunsdon.co.uk and the warranty team will contact you immediately and assist.

Kind regards

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Amazing Service

Tom and Brendon were highly professional, enthusiastic and intent on producing the perfect finish to our two sets of patio doors when installing them.
Congratulations to all at Jack Brunsdon &Son

2 February 2023
Unprompted review
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Reply from Jack Brunsdon & Son

Dear Mrs M

Thank you so much for sending in such a lovely review! We are very proud of our hardworking Installation Teams and we have shared your kind comments with them all.

Thank you for your custom and we hope you get many years joy out of your new Jack Brunsdon & Son French Doors.

Warmest thanks!

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

A problem with furniture on the front door

|I had a problem with the "furniture" on my door. I sent info and photos. The staff dealt with problem ordered replacements. a few weeks later 2 very pleasant guys arrived replaced the problem items. Brilliant and efficient operation. I am delighted.

15 December 2022
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Reply from Jack Brunsdon & Son

Dear Mrs A

Many thanks for your lovely review! We are so pleased we could assist you in this matter and get this resolved for you swiftly.

We wish you many happy years with your Jack Brunsdon & Son Door!

Kind regards

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, manufactured within the stated timescale, and installed by a team who did a careful, outstanding job and were a delight to work with. Highly recommended.

10 October 2022
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Reply from Jack Brunsdon & Son

Dear Mr C

Thank you so much for sending us a review. We really appreciate it! It is so lovely to hear that you are pleased with both the service and product. Thank you very much for your custom and for choosing Jack Brunsdon & Son. We wish you many happy years with your new installation.

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Excellent service

We have recently had two windows replaced by Jack Brunsdon & Son and are absolutely delighted with them! From our first communication everything has happened so smoothly and professionally. The quality is superb and the fitters were a dream team! Simply excellent all round and I would highly recommend this company. Looking forward to the next phase now.

24 October 2022
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs H

Thank you very much for these great comments about our product and service. This has been passed on to the whole team. We are so pleased to hear you are happy with your customer journey with us and wish you many happy years with your new windows.

Thank you for recommending us and thank you for your custom!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

New door and windows

This is not the first time we have used Jack Brunsdon and each time we have not been disappointed. The work carried out was to a high standard by a very capable team. Thank you very much.

15 October 2022
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Reply from Jack Brunsdon & Son

Dear Mr T

On behalf of Jack Brunsdon & Son I would like to thank you for your custom and also for your lovely review. Your review will be passed on to the installation team and I am sure they will be really pleased to hear it. We wish you many happy years with your new door!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Outsanding customer service

My installation has just finished at my home.

Can I give you some positive feedback in respect of the two fitters who arrived today Joe and Kieron.

Both young men are a credit to your company from the time they arrived until they left.

They called to say the time they were arriving, and were polite and worked effortlessly on removing and fitting the new door. The workmanship and advice on after care was outstanding.

In a time where a lot of people are quick to criticise it is equally important to reflect excellent work.

Please pass on my thanks to both for a job well done !

20 September 2022
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Reply from Jack Brunsdon & Son

Dear Mr S

Joe and Kieron will be over the moon to hear your lovely review! Thank you for taking time to send in your great comments. Our Installation Teams work so hard and pride themselves on not only a skilled fitting but also on giving good customer service.

We hope you enjoy your new door for many years to come. Thank you for choosing Jack Brunsdon & Son!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

So impressed!

So impressed! Two new front doors which look beautiful. The fitters could not have been more helpful or thorough, even polishing the glass for us. Very highly recommended.

14 September 2022
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Reply from Jack Brunsdon & Son

Dear Mrs R

Many thanks for taking time to send us a review. We are very happy to hear that you love your new contemporary doors, they look great!

I will pass on your comments to the whole team but especially to the fitting team. Customer satisfaction is top of our priorities so it makes us really happy to receive reviews like yours.

We wish you many years of enjoyment from your new doors. Thank you for your custom!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

A Great Experience

The estimators who visited to discuss the design of door and take measurements were on time, extremely knowledgeable and overcame the difficulty with an electric cable in the vicinity of the door. The 2 fitters were also extremely professional and took great care with the fitting of the door. The staff in the office were also a pleasure to deal with. Thank you

31 August 2022
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs K

Thank you so much for sending in such a glowing review of our product and service. We appreciate all feedback as customer satisfactions is top of our priorities at all times.

We are so pleased that you are happy with your new door and I will make sure to pass on your comments to the Installation team that attended your property.

We wish you many happy years with your beautiful new door!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Repair of french door lintel

We had a lintel support of a set of French doors that was installed the the predecessor company about 13 years ago replaced. The guarantee on the mechanism on the door had expired but there was a longer guarantee on the woodwork.
With such a long time lag one might have expected some difficulties and holdups. However, the response was both effortless for us and exceedingly efficiently executed. The new piece had to be fabricated abroad and the old piece had to be chiselled out, once the new piece had arrived. However, everything was done to time, and the actual replacement of the wood on the day the new piece was done expertly, quickly and cheerfully.
We are very pleased with the outcome and the friendly attitude of the company throughout the process.

14 August 2022
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Reply from Jack Brunsdon & Son

Dear Mr T

Thank you for sending in such a great review! We are pleased that we were able to assist you and provide you with assistance with your warranty claim.

I will pass on your comments to the Warranty Department and they will be so pleased to hear about your service experience with us and that the finished installation of the new part went smoothly.

Any further queries please don't hesitate to contact us!

Warm greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

Replacement of Five Kitchen Windows

I had Jack Brunsdon install 28 windows and a set of french doors a few years ago and was highly delighted with the results. The installation of my five kitchen windows last week was a repeat performance.
The installers arrived on time and completed the installation in two and a half days, despite the fact that they had to shoe-horn the windows into awkward spaces in my centuries old cottage.
The boys were polite and pleasant and worked very hard. They were also skilled and well-equipped to make whatever adaptations were necessary.
The bespoke engineered red-wood windows are spectacular. They operate smoothly, insulate well and open wide to bring the garden into the house.
I should also say the the other staff members that I came into contact with were all helpful and easy to deal with. The sales person made sure that I got a good deal and the scheduler and surveyor adapted to my confused travel plans. They even sent me a £50 Waitrose voucher when they had to change my installation date at the last minute!
All in all, a first class service from a first class company.

1 August 2022
Unprompted review
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Reply from Jack Brunsdon & Son

Dear Customer

Thank you ever so much for your glowing review of our service and product! It makes us so happy to hear that you have enjoyed your customer journey from start to finish with us here at Jack Brunsdon & Son. I will make sure the whole team get to read your review.

We wish you many happy years with your beautiful new windows and thank you for choosing us for your home improvement project!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

Rated 5 out of 5 stars

The quote we received for our new front…

The quote we received for our new front door and side panels was at the higher end of our expectations. However we are delighted. All the team at Jack Brunsdon were helpful and professional, in particular the installation team for whom nothing was too much trouble. We are left with a high quality, rock solid and extremely secure new front door. Very pleased.

20 July 2022
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr W

Thank you for your custom and for taking the time out to send us such a great review!
We are so pleased to hear you are happy with both the product and the service given at the installation of your beautiful new door. I have passed on your compliments to the team who attended.
We hope you get lots of enjoyment out of your new door and thank you again for choosing Jack Brunsdon & Son!

Kindest regard

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

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