From the moment that Richie & Connor arrived they was polite, considerate & very hard working. The whole process was very smooth and both men made sure everything was clean and tidy before they left.... See more
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Company details
- Window Installation Service
- Aluminum Supplier
- Door Supplier
- Double Glazing Installer
- PVC Windows Supplier
- Window Supplier
Written by the company
With over 20 years of experience in the glazing industry, EcoReflect Windows is a premier provider of high-quality double glazing, doors, and conservatories across London, the South East, and surrounding areas. We’ve built our reputation on a foundation of expert craftsmanship and local trust. We understand the unique architectural styles of our region and provide bespoke solutions that enhance both the beauty and the thermal efficiency of your property. When you choose EcoReflect, you’re choosing 20 years of proven reliability and a commitment to a greener, warmer home.
Contact info
167-169 Great Portland Street , W1W 5PF, London, United Kingdom
- 0800 043 6010
- Sales@ecoreflect.co.uk
- ecoreflect.co.uk
4.6
Excellent
145 reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
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Disappointing Experience
Disappointing Experience. Pushy sales tactics, quick deposit collection and then no contact for months. Unable to contact anyone as they don’t have a call centre but rather an off site external company who don’t call back. I wouldn’t recommend this company, the bad reviews seem to be flagged and removed an only leave 5/5 which is very odd. They’ve had my money for 6 months and still nothing. Unfortunately I’ve seen 100’s of chats online saying the same thing
15 December 2025
Unprompted review
Extremely unprofessional
Extremely unprofessional, have paid half of the money so far to get windows and doors and 12 weeks later they don't pick up the phone to let me know when they will arrive to fit them on or anything. When I call to say to finish up any payments, they are quick on finding someone to call me back and get the payments. All I want is my windows to arrive, considering the amount of money I have paid for them so far.
11 May 2026
Unprompted review
Staff are very helpful and great…
Staff are very helpful and great service 👍
2 May 2026
Unprompted review
Great service from start to finish
Great service from start to finish. Highly recommended.
13 April 2026
Unprompted review
Good window instillation
"Good quality, good service and reasonable rates."
30 April 2026
Unprompted review
very good service ,
very good service ,,
they took all the rubbish , clean the place
very friendly people .
i would strongly recommend
14 April 2026
Unprompted review
Very scammy and unprofessional
Extremely poor customer service. No FENSA certificates sent post work. Threatening behavior and just lots of lies.
We recently had windows installed by Ecoreflect (in March). We had an extremely long discussion with their sales person and I wish we had waited to make the decision to buy.
All seemed normal but zero email confirmations of the contract etc. which I thought was odd in this day and time. They finally did send me an email after I asked multiple times. They came to install and hadn’t finished installing the windows yet but demanded full payment - we said we would pay remainder once they had finished the job the next day. The manager threatened to take out the windows they had just installed if we didn’t pay for the work right away. They finished the job the next day as we paid promptly right then.
We were told we would get the official FENSA certificates in the mail 2-3 weeks after. I have now called the office multiple times. Each time they take a message and say someone will get back to me and I have yet to receive any calls. The person who was in contact me about installation has blocked my number without responding to my question about when we will get the certificates. And I can see from the FENSA website that they have not registered our windows yet and it’s been nearly a month.
Don’t let them wear you down - I’m very concerned that the windows they installed are not what they have sold us and I’m going to be reporting them if I don’t get answers soon.
The men who installed the windows were helpful and conscientious - but anyone we have dealt with from the office side has been wholly unprofessional.
Also note this comp has only been active as a company with HMRC since 2025, so that “20 years in business” is a lie.
Save yourself the headache !
30 March 2026
Unprompted review
Fitters we're very cheerful and tidy in…
Fitters we're very cheerful and tidy in their work and left our property clear of all rubbish
23 April 2026
Unprompted review
Reply from EcoReflect Windows Direct
Hi Robert
Thank you for your kind words! We truly appreciate you taking the time to share your experience. It's wonderful to hear that our fitters made a positive impression with their cheerful demeanor and tidy work. Your feedback motivates us to continue delivering great service. Thank you again!
Regards
EcoReflect
I’m thrilled to share my experience…
I’m thrilled to share my experience with the installation of my new windows and doors! The transformation has been remarkable. Since the installation, my home has become much more energy efficient; I’ve noticed a significant drop in my energy bills, which is fantastic.
Additionally, the noise level has decreased dramatically. Living in a busy area, I often struggled with outside noise, but now my home feels like a peaceful retreat.
Martin and his team were exceptional throughout the entire process. They were professional, attentive, and dedicated to ensuring everything was done to perfection. I couldn’t be happier with the results. Highly recommend their services!
6 April 2026
Reply from EcoReflect Windows Direct
Hi Ak
Thank you so much for your wonderful review! We are absolutely thrilled to hear about your positive experience with the installation of your new windows and doors. It’s fantastic to know that the transformation has made such a significant impact on your home.
We take great pride in enhancing energy efficiency for our clients, so it’s rewarding to learn that you’ve noticed a drop in your energy bills. That’s exactly what we aim for—making homes more comfortable and cost-effective!
We’re also glad to hear that the noise reduction has turned your home into the peaceful retreat you deserve. Living in a busy area can be challenging, and we’re delighted that our products have helped create a quieter environment for you.
Martin and the team always strive to provide exceptional service, so your kind words about their professionalism and dedication truly mean a lot to us. We believe that attention to detail and customer satisfaction are crucial, and it’s gratifying to know that you felt this throughout the process.
Thank you once again for your high recommendation! We appreciate your trust in our services and look forward to assisting you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your beautiful new windows and doors!
Regards
EcoReflect
I recently had double-glazed windows…
I recently had double-glazed windows installed at my investment Property by EcoReflect Window, and I’m very happy with the outcome. From start to finish, the team was professional, efficient, and clearly skilled in their work.
The installation was completed to a high standard, and they left everything clean and tidy afterwards, which I really appreciated. The entire process was smooth, and the customer service was excellent throughout.
I would highly recommend EcoReflect Window to anyone looking for quality workmanship and reliable service. Extremely satisfied with my new windows!
19 March 2026
Unprompted review
Reply from EcoReflect Windows Direct
Hi Raj
Thank you so much for taking the time to share your experience with EcoReflect Window! Your thoughtful review means a lot to us and serves as a testament to the hard work and dedication of our team.
We’re thrilled to hear that you are happy with the double-glazed windows installed at your investment property. It’s wonderful to know that our professionalism and efficiency stood out to you throughout the entire process. We take great pride in our workmanship, and it’s gratifying to hear that you found the installation to be completed to a high standard.
We understand that leaving your space clean and tidy is just as important as the installation itself, and we’re glad that our team’s efforts in this area were appreciated. Customer satisfaction is our top priority, and it’s rewarding to know that you experienced excellent service from start to finish.
Your recommendation means the world to us, and we are grateful for your trust in EcoReflect Window. We are always here to provide quality workmanship and reliable service to our clients, and feedback like yours motivates us to keep striving for excellence.
Should you need any assistance in the future or have any questions about your new windows, please don’t hesitate to reach out. Thank you once again for your kind words, and we wish you all the best with your investment property!
Regards
EcoReflect
I would definitely recommend great…
I would definitely recommend great customers service very satisfied with clean and tidy job.
28 March 2026
Unprompted review
Reply from EcoReflect Windows Direct
Hi Falgun
Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our customer service.
At our company, we always strive to provide not just excellent service but also a clean and tidy job, as we believe these elements are crucial in ensuring our customers' satisfaction. Your feedback reinforces our commitment to maintaining high standards, and it’s incredibly rewarding to know that our efforts have made a difference for you.
We’re always here to assist you, and if there’s anything more we can do to enhance your experience, please don’t hesitate to reach out. Thank you once again for your recommendation; it means the world to us! We look forward to the opportunity to serve you again in the future.
Regards
EcoReflect
I recently changed my window to double …
I recently changed my window to double glazing windows installed by EcoReflect Window, and I’m extremely pleased with the results. The team did an excellent job from start to finish—professional, efficient, and clearly experienced in what they do.
Installation process :-
The whole process was smooth, and the customer service was great throughout.
I would definitely recommend EcoReflect Window to anyone looking for quality and good service
18 April 2026
Unprompted review
Reply from EcoReflect Windows Direct
Hi Ashish
Thank you so much for your glowing 5-star review! We are truly delighted to hear that you are extremely pleased with your new double glazing windows.
Your feedback highlights the hard work and dedication of our team, and it’s wonderful to know that their professionalism and efficiency made a positive impact on your experience. We take great pride in the quality of our workmanship, and it’s rewarding to hear that the installation was carried out to such a high standard.
We also appreciate your kind words about our customer service. We strive to ensure that every step of the process is smooth and enjoyable, and it’s fantastic to know that we met your expectations. Leaving your home clean and tidy after the installation is something we prioritize, so we’re glad you noticed and appreciated that aspect as well.
Thank you for recommending EcoReflect Window to others! Your trust means a lot to us, and we are thrilled to have been able to assist you with your double glazing needs. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new windows, and we hope to serve you again!
Regards
EcoReflect
I recently had double glazing windows…
I recently had double glazing windows installed by EcoReflect Window, and I’m extremely pleased with the results. The team did an excellent job from start to finish—professional, efficient, and clearly experienced in what they do.
The installation was carried out to a very high standard, and everything was left clean and tidy afterwards, which I really appreciated. The whole process was smooth, and the customer service was great throughout.
I would definitely recommend EcoReflect Window to anyone looking for quality workmanship and reliable service. Very happy with my new windows!
1 April 2026
Unprompted review
Reply from EcoReflect Windows Direct
Hi Digifalgun
Thank you so much for your wonderful review! We’re thrilled to hear that you’re extremely pleased with your new double glazing windows.
It’s fantastic to know that our team’s professionalism, efficiency, and experience made a positive impact on your installation process. We take great pride in maintaining high standards, and your acknowledgment of the clean and tidy finish means a lot to us.
Our goal is always to provide a smooth experience, from the initial consultation to the final touches, and it’s rewarding to hear that you found our customer service to be great throughout. Your recommendation is invaluable, and we truly appreciate your trust in EcoReflect Window.
Thank you once again for your kind words. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new windows!
Regards
EcoReflect
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