Jack Brunsdon & Son Reviews 

205
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Cannot get hold of JACK at all. I would appreciate if contact details are available!

Rated 5 out of 5 stars

Really pleased with our awesome, new front door - everyone at JB has been both professional and friendly throughout. There has been clear communication on timings from initial quote right through to f... See more

Company replied

Rated 5 out of 5 stars

Over 3 years ago, we installed JB windows and doors throughout our house in the Chilterns. One of the doors got caught in the wind over the weekend, and the top bracket was bent out of shape due to t... See more

Company replied

Rated 5 out of 5 stars

The quote we received for our new front door and side panels was at the higher end of our expectations. However we are delighted. All the team at Jack Brunsdon were helpful and professional, in partic... See more

Company replied

Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Double Glazing Installer
  5. Window Installation Service
  6. Window Supplier

Written by the company

Designers and Installers of hand crafted windows and doors. We promise: Attentive Service, Best Workmanship, Finest Materials and an Excellent Fit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

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4.4

All reviews

(205)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from start to finish!

We received first-class customer service throughout the process of our window installation. We are delighted by the end outcome.

1 July 2024
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr G

Thank you so much for your glowing review! We are so happy to hear all went well and you are happy with the product and service.

Thank you for choosing Jack Brunsdon & Son, we truly appreciate your custom!

Kind regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Efficient service

Efficient service. Excellent product.

6 August 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs G

Thank you so much for choosing Jack Brunsdon & Son, we appreciate your custom!

Warmest greetings

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Proof of time

I love the new windows they look perfect. We needed to save a bit for it but we’ll worth the wait. We had one done 18 years before and looks new without any work done in all these years. Fab team work too!

5 August 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Ms Tramonti

Thank you so much for sending us such a glowing review. We are over the moon to hear that you are pleased with both the product and service we have provided.

We hope you have many many years of enjoyment from your beautiful new windows!

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Highly recommend Jack Brunsdon & Son

Highly recommend Jack Brunsdon & Son, extremely thorough at every stage and delighted with our new handsome front door.

5 August 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs B

Many thanks for your lovely review and for choosing Jack Brunsdon & Son. We have shared your kind words with the whole team, and they are delighted.

We wish you many years of joy from your beautiful new door!

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Excellent product and fitters dealt…

Excellent product and fitters dealt with any problems encountered with an old building such as ours.

1 August 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs E

We are so happy to hear that you are pleased with both the product and service. Thank you for choosing Jack Brunsdon & Son for your project.
(We love the colour you chose for your stable door!)
We wish you much joy from your new windows and doors.

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Beautiful windows

Beautiful windows, superbly made and finished, installed by highly experienced fitters. Their work was meticulous as well as efficient, and a big bonus was that they were such a pleasant presence, clearly enjoying their work. Would recommend without reservation.

25 June 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs B

Thank you so much for sending in a review of our product and service, we really appreciate it.
It makes us so happy to hear that you are pleased with both the installation and the quality of your new windows. I had a look at the installation photos and they look stunning!

Thank you for choosing Jack Brunsdon & Son!

Warmest Greetings

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Great quality

Great quality, delivered early and installed without fuss.

22 April 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr G

Many thanks for choosing Jack Brunsdon & Son for your door replacement.
Thank you also for your lovely review and we wish you many years of enjoyment from your beautiful new doors!

Warmest greetings

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

We are delighted with our new windows

We are delighted with our new windows. They are excellent quality and very much in keeping with the period of the property. The installation was also excellent and the site survey did a superb job as the windows are quite intricate. We are very happy customers.

11 April 2024
Rated 5 out of 5 stars

A perfect company

From quoting to completion every aspect was done to an immaculate standard. Every step was clearly detailed and the days when "on site" went to perfection with each window in and out without any issues. The existing surrounds were left as though no one had been there! The 15 windows were replaced in under 4 days with almost no disruption. The quality is almost unbelievable. I would recommend them to anyone.

19 March 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr P

Many thanks sending in such a glowing review of our product and service! We are so happy to hear your comments and I have forwarded this to the whole team.

We hope you have many, many years of enjoyment out of your beautiful new windows.

Warmest greetings

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Great customer care to replace a part…

Great customer care to replace a part under warranty .

Great people who are customer facing and great user friendly engineers !

17 January 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs F

We are so happy that your Warranty Claim was quickly resolved to your satisfaction. Thank you ever so much for your kind comments. If you need any further assistance please don't hesitate contact us, we would love to help!

Kind regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

New windows and doors

We are very pleased with our new windows and doors.
We received helpful advice when selecting the products and colours, were kept well informed about installation timescales and the fitters took a lot of care over their work.

16 January 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr T

Thank you ever so much for your great review! We have really enjoyed working with you on this exciting project and we are so pleased to hear your feedback on our product and service.

We wish you many, many happy years with your JB windows and doors at your stunning home.

Thank you for choosing Jack Brunsdon & Son!

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Perfect from start to finish

The door and windows fit perfectly and are of the highest quality! The measurement and fitting were flawless. The care the fitters took was fabulous, and they worked hard to minimise disruption. I couldn't recommend Jack Brunsdon enough!

15 January 2024
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs G

We are so happy to hear your great review on our service and product! Thank you so much for choosing us for your project.

We have passed on your comments to the whole team and they will be so pleased to hear them. We wish you many years of enjoyment from your beautiful new windows and doors.

Warm greetings

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Beautiful windows

High quality product and skilled window fitters. Danny in particular took enormous care and worked with professionalism and good humour - always willing to go the extra mile.

21 November 2023
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs M

Many thanks for your lovely review! I have passed on your comments to the Installation team, they will be delighted.

We also want to express our thanks for your continued custom, we truly appreciate it.

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Superb quality product and workmanship

We are past customers of Jack Brunsdon & Son so we are aware of the excellent products and services the company provides. We had another great experience with the company this time after ordering a new front door with triple glazed leaded coloured glass panels.
From the date of placing our order to the survey and then to manufacture and fitting everything went smoothly.
The fitters were absolutely fastidious in their handling of the door and fitted it with consummate ease and precision. They are a credit to the company.
We are so pleased with the door and the lovely appearance our house now has , much improving the light that is emitted through the coloured glass and attracting many positive comments from our neighbours.
We have been happy with the contact we had from Jack Brunson & Son both by phone or email but we felt that something was missing that was there in the past and we felt that the personal touch had been lost by referring to our order as “your contract” or “your order” . A lot of time and money is invested in the purchase of a single door or many windows and doors and it would make a purchase experience even better if the order was referred to as “your beautiful door “ or your beautiful windows etc”
In conclusion. We are delighted with our beautiful door and if ever we are in the market for windows and doors in the future we will definitely be returning to Jack Brunson & Son.

16 October 2023
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr S

What a great review! We thank you so much for taking the time to send in your review of our product and service. Your door looks absolutely stunning!

I passed your comments on to the Installation Team this morning and they were really pleased to hear it!
We take on board your comments about our wording. It is definitely our wish to reflect in our wording our true personal interest, love and passion for what we do and our stunning product.

Thank you for again choosing Jack Brunsdon & Son we really appreciate it!

Warmest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Amazing service

Amazing service! So quick and efficient and we now have a wonderful new front door! Thank you guys again!

17 November 2023
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Miss Beth

Thank you so much for your lovely review! We really appreciate your custom and we hope you have many years of enjoyment out of your new beautiful bespoke door. Thank you for choosing Jack Brunsdon & Son.

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

First class product and service from Jack Brunsdon

We are delighted to report that our door and window installation went very well, and that the service provided by Jack Brunsdon’s installers, Brendan and Tom, was first class. In addition to their skill and professionalism, nothing was too much trouble and they kept any inconvenience down to a minimum. The high quality end product has 100% met our expectations.

21 November 2023
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr and Mrs E

Thank you so much for your great review of our product and service! We are so happy to hear that you are pleased with your customer journey and the final result. Your property is absolutely stunning!

We really appreciate you choosing Jack Brunsdon & Son and hope you have many years of enjoyment from your beautiful new windows and doors! Thank you again!

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 4 out of 5 stars

A transformation of our Edwardian house

We are thrilled with the top quality new windows throughout the whole of our large Edwardian house and would rate many of the stages of our Brunsdon experience as 5 star: there was an impressive range of different design options suggested to us from the start of the design process with excellent flexibility for mixing various design details together for the final look of the windows; there was a meticulous measurement and installation discussion, and the final installation work overseen by Peter, and carried out very largely by Danny and Debs, was literally nothing short of miraculous. Their dedication to the whole installation task, their accompanying skill levels and the hours they spent ensuring every last detail was correct was phenomenal in every way. And all carried out in such a friendly manner, with every conceivable care shown to the fabric of our house as a whole. Absolutely 5 star without a shadow of a doubt!
We gave 4 stars overall, however, as we would just like to suggest two other possible amendments to the whole project; as ours was an unusually large project, it would have been even more useful to us to have had an initial exploratory visit to the house at the earlier design stage, which would have revealed, from the outset, that we would be faced with an unusually large amount of internal making good after installation owing to the fact that our original windows would be extremely challenging to take out. As it was, we had already paid a substantial deposit for the job and were some way into the process before we discovered this fact. This scenario didn’t in the end put us off from proceeding but other clients might be more affected by this. There was also a mismatch between the back office views about the overall length of time required for our job and the views of the experts on the ground actually carrying out the work, with the result that we did need to break the job to accommodate our holidays. Again, this didn’t prove insuperable for us, but other potential length of time mismatches might not be so easily accommodated. Hence these two small caveats which we hope will be seen in the constructive light in which we intend to communicate them. But overall, we are in no doubt that we have massively improved the quality of all the windows in our house after our Jack Brunsdon installation; both from the aesthetic appearance of the house, and in the top quality of the product itself, and would definitely highly recommend Brunsdons to other prospective clients.

21 August 2023
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Dr Smith

Thank you so much for your great review of our product and service. Your home is absolutely stunning and we were so happy to be asked to participate in your exciting project and thrilled to follow you through from the start of your home improvement journey to completion.

Our whole team, including the installation team, has seen your review and are over the moon with your kind comments.

Customer satisfaction is always at the top of our priority so we truly appreciate you taking the time to give us helpful and constructive pointers. We want to take it from a 4-star experience to a consistent 5-star for all our customers so we will review your comments in detail and go through your customer journey with the team to address and refine our procedures.

Thank you again for your lovely review and we wish you many, many happy years with your new Jack Brunsdon windows. Thank you for your custom!

Kindest regards

Hannah Wardle
Jack Brunsdon & Son

Rated 5 out of 5 stars

Superior quality.

Superior quality.. Lovely designs.

I would absolutely recommend this company.

21 August 2023
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Ms P

Thank you so much for your review and kind words about our product and service!
We really appreciate it and your loyal custom.

Have a lovely bank holiday weekend!

Warmest greetings

Hannah Wardle
Marketing Assistant
Jack Brunsdon & Son

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