ItsEasy Passport & Visa Services Reviews 82

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

This company is a total scam. They treak people with services , don’t put cost up front and charge you for visa, what it supposed to be a free deflation. Be aware of them! It’s fake company and has l... See more

Rated 1 out of 5 stars

Our experience with itseasy has been a nightmare. We have filled out this paperwork multiple times, each with some type of error on their part. We ended up changing travel dates and may have to change... See more

Rated 1 out of 5 stars

Terrible customer service and best of all...they lost my passport, which merely needed a renewal. Got stuck in a foreign country having to start from scratch for a brand new passport.

Rated 5 out of 5 stars

From the moment I called It's Easy late on a Friday afternoon in the summer, and received a call back from Michelle within 15 minutes, I knew I was in excellent hands. Your software made applying for... See more

Company replied

Company details

  1. Travel Agency

Information provided by various external sources

Founded in 1976, ItsEasy Passport & Visa Services is a US Government registered passport and visa expediting company which has processed millions of passport and visa applications. For emergency passport or rush visa services, please contact our office 24 hours a day at 1-866-ITS-EASY. We specialize in securing expedited US passports and business and tourist visas for US citizens or non-US citizens residing in the United States of America. Based in New York City with retail service centers in Boston, Washington, DC, Houston, Los Angeles and Denver and with additional passport and visa processing centers located in key cities, ItsEasy is one of the largest and most established names in the business. We provide easy to understand passport and visa overviews, instructions and forms as well as technology including real time order tracking, on-line chat services, automated email updating, fully dynamic web site feeding off the most up-to-date requirement changes and the highest levels of digital security available. ItsEasy has a dedicated team of specialist ready to assist you and provide the industries only true 24/7 call center.


Contact info

1.9

Poor

TrustScore 2 out of 5

82 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Quick

Once I understood the process, it was easy and the timely return was greatly appreciated.

16 September 2016
Unprompted review
Rated 5 out of 5 stars

Very very

Very friendly, very responsive and delivered the service on time.

16 September 2016
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

Sent all documents as requested and had my passport in hand in 7 days left to Cabo San Lucas the next week, all I had to do was relax knowing that my passport was protected.

16 September 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Oh gosh... so glad we were able to help - missing out on that trip would have been horrible! Have fun!

Rated 5 out of 5 stars

Great Service! Two Thumbs Up!

The service is great! The regular process was done in two weeks. The passport/VISA was returned on my specific requested time. The customer service was awesome and directed me to the right person when I had questions. No complaints! Everything has run great!

16 September 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

We love to hear comments like this and so happy we were able to answer all your questions and get your documents back to you on time! Thanks Terry!

Rated 5 out of 5 stars

If you need a passport or visa...

If you need a visa or a passport renewal--especially if time is short or the process is complicated--you can absolutely depend on ItsEasy. One time, the folks at ItsEasy saved my job, basically, when I failed to pay attention to EU travel rules regarding passport expiration. And, if there are any uncertainties beyond their control, they will be very transparent about those. If you want to be sure, call on ItsEasy--don't fool around with anyone else.

27 August 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

WE specialize in saving jobs! Thank you for your great recommendation and we look forward to serving you again soon!

Rated 5 out of 5 stars

Smooth and prompt

I was concerned about mailing away my passport; but, all went perfectly well and my visa for India was accomplished without my having to travel to New York City.
I appreciated the regular email updates.
Highly recommended

26 August 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

OF course you were concerned - It's crazy! But that is just how it works. I've been doing this for 15 years and this is one of the most common concerns clients have. We use FedEx for great package tracking and once in our hands everything is securely handled between our offices and the US State Dept or foreign Embassy's. Your passport and documents are always secure - but from our clients side I always understand the hesitation. Thank you for allowing us to serve you and we look forward to doing so again soon!

Rated 4 out of 5 stars

Efficient, fast service

My experience with It's Easy was generally very good. My problems were with the Indian embassy request for visa form, which was exceedingly inflexible. Otherwise, a great experience.

26 August 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Hi JamieM - I'm so sorry for the complications with the India visa application. They are really strict about them - but I am glad we caught the issue before it was submitted to the consulate and we got it cleared up in advance. If it had been submitted we would have lost a lot of time with the application eventually getting rejected. Thank you for your positive comments and we look forward to the opportunity to serve you again!

Rated 5 out of 5 stars

Truly simple!

From the moment I called It's Easy late on a Friday afternoon in the summer, and received a call back from Michelle within 15 minutes, I knew I was in excellent hands. Your software made applying for my Indian visa simple and efficient, and Michelle's customer service was terrific. The whole process was completed in less than two weeks, despite having to be sent to New York for the actual visa. I would use your service again without any hesitation, and am so grateful to Michelle for her help with what had been a difficult process. Thanks!

19 August 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Thank you so much for your comments. Michelle is GREAT and I've shared your comments internally for everyone to see. Thank you for choosing ItsEasy!

Rated 5 out of 5 stars

wonderful

I had been trying to decide where to go or who to use for renewing my passport. when I read about itseasy passport and visa services, I decided to use them. it was so simple. when I had questions, they were very responsive. I definitely am glad I used them and would do so again.

17 August 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Thanks Nicky! So glad we lived up to our reputation and we look forward to serving you again soon!

Rated 5 out of 5 stars

Personal attention, and attention to detail, made the difference.

You know how it feels when people take pride in their work, and do everything they can to service you? This is what I experienced with ItsEasy, and their representative Laine, when I had to obtain a visa from China in just two days! Laine followed up with me and the Los Angeles Office to make sure things went without a hitch, and it did thanks to her close eye.
Thank you ItsEasy!

11 August 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Laine, Laine, Laine - EVERYONE LOVES LAINE! The LA office ain't bad either. Thank you for great comments.

Rated 5 out of 5 stars

Great, quick service!!

ItsEasy Passport & Visa Services was so incredibly easy to use and my passport arrived VERY quickly. I would never stand in line ever again to renew my passport.

29 June 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

There's an app for that! Thanks for the great review Elizabeth!

Rated 5 out of 5 stars

Excellent service

Excellent and prompt service

28 June 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Thank you sir! We all hope you have a great trip!

Rated 5 out of 5 stars

A Very good company to get visa services for India.

The best thing I like about "Its Easy" is that they are in midtown of Manhattan accessible through mass transit and above all open on weekends. I am a single mother working Monday- Friday 8Am- 5PM so submitting documents on weekdays were not easy for me, so for that reason, I like Its Easy and recommend to those who want their job done on a weekend.

25 June 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

We try to be as accommodating as we can - especially in The City That Never Sleeps!

Rated 5 out of 5 stars

Spectacular service

What a pleasant surprise...

This was one of the best experiences I have ever had with a company.

Everything was as promised.

Well done!!!

24 June 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Best. Review. Ever! We might slap that on the home page! Thanks Joseph!

Rated 5 out of 5 stars

Good experience

It's Easy lives up to the expectations! I am very happy with their service!

23 June 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Why thank you Katie! We love to see reviews like this!

Rated 5 out of 5 stars

Incredibly easy

Thanks guys, I can't believe how easy that was!

23 June 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Yeah, we used to call ourselves, "Difficult Passport & Visa" - but that name wasn't really accurate, so we changed it to ItsEasy! Thanks T Parks!

Rated 5 out of 5 stars

Very happy with ItsEasy Passport Service

The process was easy and they performed as expected. The photo taking process is a little tricky to get a good clean photo but they walk you through the process. The passport was returned faster than they estimated. I would use them again.

21 June 2016
Unprompted review
ItsEasy Passport & Visa Services logo

Reply from ItsEasy Passport & Visa Services

Thanks William! Glad we got the photo bit worked out - it can be a bit tricky sometimes - but in the end you got your passport back in great time. Have a GREAT trip!!!

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