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It Aoolia Reviews 

1,193
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly affordable prices, the impressively wide selection of unique frames, and the extremely user-friendly website. Many people also appreciate the exceptionally clear lenses, the great quality, and the remarkably perfect fit of their new glasses. Shoppers find the online ordering process very smooth and enjoy browsing through all the available style options. Some reviewers were not happy with sizing difficulties and the challenging return process. A few consumers noted that frames can sometimes run a bit too big, and dealing with product exchanges feels quite complicated.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, stylish... See more

Price

Reviewers highlight positive aspects of price, frequently praising the amazing deals and very fair costs.... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the beautiful frames,... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the smooth, easy ordering process... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the site,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like that there is an option to virtually try the glasses on using my own photo. It made it much easier to choose the lenses and frames that suit my face best. I haven't received my glasse... See more

Rated 5 out of 5 stars

I saw the ads while looking for other frames [of course since all of our information is shared] and I immediately saw frames I liked. I saw some interesting color combos. It got better once I saw the... See more

Rated 5 out of 5 stars

I really like the design of my glasses so far! I picked the geometric aviators, and I could attest to not seeing that design anywhere else! Additionally, they weren't too pricey.

Rated 5 out of 5 stars

I made a mistake and ordered glasses with the wrong parameters. Despite this, I received support and understanding from the store. Thanks to this, I was able to order new glasses – this time with the... See more

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,193)

359 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is absolutely horrible…

This company is absolutely horrible horrible.
Customer service is less than a zero.
They never ever answer.
Impossible to get in contact to make a purchase return.

24 June 2026
Unprompted review
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Reply from It Aoolia

Dear Customer,

Thank you for your message. We are genuinely sorry to hear about your frustration, and we completely understand how disappointing this situation must be. Please accept our sincere apologies for the difficulty you have encountered in reaching us and for any delay in our response.

Our support team operates across different time zones, and while we strive to reply as quickly as possible, there may occasionally be a slight lag. We deeply regret that this added to your inconvenience – it is never our intention to leave you feeling unheard.

To ensure your return request is handled promptly and accurately, we kindly ask you to submit all the necessary details (such as your order number, item information, and reason for return) through the official contact channels provided on our website. Please use our dedicated contact form or the customer service email address listed there. This will allow our team to log your case properly and give it the priority attention it deserves.

We value your business and truly want to resolve this for you. Once we receive your submission via our website, we will act on it without delay.

Again, we are very sorry for the negative experience. We appreciate your patience and understanding, and we are committed to making things right.

Warm regards,
AOOLIA

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