It Aoolia Reviews 

1,193
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly affordable prices, the impressively wide selection of unique frames, and the extremely user-friendly website. Many people also appreciate the exceptionally clear lenses, the great quality, and the remarkably perfect fit of their new glasses. Shoppers find the online ordering process very smooth and enjoy browsing through all the available style options. Some reviewers were not happy with sizing difficulties and the challenging return process. A few consumers noted that frames can sometimes run a bit too big, and dealing with product exchanges feels quite complicated.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, stylish... See more

Price

Reviewers highlight positive aspects of price, frequently praising the amazing deals and very fair costs.... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the beautiful frames,... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the smooth, easy ordering process... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the site,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like that there is an option to virtually try the glasses on using my own photo. It made it much easier to choose the lenses and frames that suit my face best. I haven't received my glasse... See more

Rated 5 out of 5 stars

I saw the ads while looking for other frames [of course since all of our information is shared] and I immediately saw frames I liked. I saw some interesting color combos. It got better once I saw the... See more

Rated 5 out of 5 stars

I really like the design of my glasses so far! I picked the geometric aviators, and I could attest to not seeing that design anywhere else! Additionally, they weren't too pricey.

Rated 5 out of 5 stars

I made a mistake and ordered glasses with the wrong parameters. Despite this, I received support and understanding from the store. Thanks to this, I was able to order new glasses – this time with the... See more



Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,193)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sito Facile ed Intuitivo

19 September 2026
Unprompted review
It Aoolia logo

Reply from It Aoolia

Grazie mille per la sua recensione positiva! Siamo felici che abbia trovato il nostro sito facile e intuitivo. Continueremo a migliorare per offrire un'esperienza di acquisto sempre migliore. La aspettiamo presto!

Rated 5 out of 5 stars

I’m in love 6 times!

Wow! I have to admit that I was pretty apprehensive about buying, so I only ordered 1 pair… that turned into 6! Great quality, fast delivery, reasonably priced, and seriously stylish! Love them!!!! Oh, and prescription is spot on! Never paying full retail again!

13 September 2026
Unprompted review
It Aoolia logo

Reply from It Aoolia

Wow, thank you so much! 🥰

We totally understand being a little hesitant at first — so hearing that one pair turned into six absolutely made our day. It means the world to us that you’re loving the quality, the price, and, of course, the style. And we’re especially happy that the prescription is spot on — that’s exactly what we aim for!

Thank you for trusting us and for sharing your experience. Enjoy all six pairs, and we can’t wait to see you again. 😉

Rated 1 out of 5 stars

Zero communication after 7+ contact attempts

Update:
And you still said to email even though I wrote that already?! Did you not read the below? You have also still not contacted me on either of the two email addresses I have used (7 messages from one and 3 from another) or phone numbers or Facebook or Instagram messages I have sent...

.......
I ordered two pairs of glasses and they sent me varifocals even though I requested bifocals. I don't like varifocals and know they are considered an upgrade but I prefer the bifocal larger bottom, the line and never bothered me.

I have emailed 4 times and messaged on Facebook and a Instagram, I also tried to call them and used the website support form and tried at all hours of the day and night to get a life support person through the website but it just says they are never online. I have not received a single response in over a week.

Before I get a polite response saying to email I have already some all the contact options and emailed the following email address as per the website: service@aoolia. com (I have left a space in the beside email address, as teustpiolot would not let me add an email address so to allow for the visibility as I don't want to be responded with something I have already done)...

I have tried from a different email address also and still not heard anything.

I'm giving them 48hrs to respond to me and then I suppose I just claim off my credit card for a full refund? I would have preferred to just get replacement lenses as the glasses looked nice.

I usually buy 4-6 pairs of glasses each year and saw this as a fun new company with some wild styles.

Currently all I can say is I cannot recommend their aftercare service as it has literally been non existent.

Such a shame, this could have been a great affordable option for new glasses every other month!

1 September 2026
Unprompted review
It Aoolia logo

Reply from It Aoolia

Dear Customer,

We noticed a space in the email address you mentioned: service@aoolia. com.
Just to confirm – is that the correct address, or was it a typo? Email addresses cannot contain spaces, so if the intended one is service@aoolia.com (without the space), please resend your message there and we’ll get back to you promptly.

If you’ve already sent emails to that address, we’d appreciate your confirmation so we can check accordingly.

Best,
AOOLIA

Rated 1 out of 5 stars

Returns process a nightmare

Website took two times to log prescription of glasses then when ordering the wrong prescription was logged on the order. Glasses came and asked to return, understood would cost more money after initial email, but then no communication at all. I had no issue with paying more to get the correct prescription but bitterly disappointed with their returns process. Won't be shopping with them ever again.

2 September 2026
Unprompted review
It Aoolia logo

Reply from It Aoolia

Dear Customer,

Thank you for your honest feedback. We are truly sorry for the frustrating experience you had with our returns process and the lack of communication – that is not acceptable, and we apologise unreservedly.

We take prescription accuracy very seriously. We manufacture glasses strictly according to the prescription details you enter at checkout. If you are ever unsure about your prescription, we strongly recommend contacting us before placing your order – we are happy to help verify it. If you notice an error after ordering, please let us know immediately; we can often amend the information before production starts.

If the final product does not meet your needs, we will first double‑check your prescription against the order. If we confirm that the prescription was correctly entered but our production was at fault, we will fully comply with our return policy and offer a refund or replacement as you prefer – provided the return request meets our standard procedure.

Please reach out directly with your order number, and we will handle your case with priority.

We appreciate your patience and hope you will give us a chance to restore your trust.

Best regards,
AOOLIA

Rated 5 out of 5 stars

All good

All good, I usually buy glasses for myself and my son and they are always great

22 August 2026
Unprompted review
It Aoolia logo

Reply from It Aoolia

Dear Customer,

Thank you for your wonderful feedback! We're thrilled that you and your son always enjoy our glasses. We truly appreciate your continued trust and look forward to serving you again.

Best regards,
AOOLIA

Rated 4 out of 5 stars

Great Choices

Not the easiest website to use, but great choice and prices.

14 July 2026
Unprompted review
It Aoolia logo

Reply from It Aoolia

Dear customer,
thank you for taking the time to share your feedback. We're truly glad you appreciate our wide selection and competitive prices – that means a lot to us.

At the same time, we sincerely apologise that you found our website not as easy to navigate as we would like. Please know that we are constantly working on improving the user experience, including a cleaner layout, faster search, and better guidance through the ordering process. Your honest comment helps us identify where we can do better.

We hope you'll give us another chance to impress you – both with our products and with a smoother, more intuitive website in the near future. If you ever need assistance, our customer service team is always happy to help.

Thank you again for your support!

Your AOOLIA Team

Rated 5 out of 5 stars

So very easy to navigate

So very easy to navigate, choose and pay in a way that suited me best . Excellent price, wild frame design and so much more choice. I have bought many progressives from this company and will continue to do so.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Aoolia's selection is superior

Aoolia's selection is superior, their prices are very fair, and their website is easy to use. Further, I very much appreciate the 15% discount that was offered to me.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Love this site

Love this site, this is my second order and absolutely love my glasses!! Love the funky frames and how affordable they are, will never go back to buying them at specsavers!

12 July 2026
Unprompted review

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