I really like that there is an option to virtually try the glasses on using my own photo. It made it much easier to choose the lenses and frames that suit my face best. I haven't received my glasse... See more
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Contact info
236 S. 5th Ave, 91746, La Puente, United States
- 1-866-930-9588
- service@it.aoolia.com
- it.aoolia.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 month
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Ordered on the 17 september and item…
Ordered on the 17 september and item never received.... big disappointment its the 8th october now.....
I’m in love 6 times!
Wow! I have to admit that I was pretty apprehensive about buying, so I only ordered 1 pair… that turned into 6! Great quality, fast delivery, reasonably priced, and seriously stylish! Love them!!!! Oh, and prescription is spot on! Never paying full retail again!

Reply from It Aoolia
Zero communication after 7+ contact attempts
Update:
And you still said to email even though I wrote that already?! Did you not read the below? You have also still not contacted me on either of the two email addresses I have used (7 messages from one and 3 from another) or phone numbers or Facebook or Instagram messages I have sent...
.......
I ordered two pairs of glasses and they sent me varifocals even though I requested bifocals. I don't like varifocals and know they are considered an upgrade but I prefer the bifocal larger bottom, the line and never bothered me.
I have emailed 4 times and messaged on Facebook and a Instagram, I also tried to call them and used the website support form and tried at all hours of the day and night to get a life support person through the website but it just says they are never online. I have not received a single response in over a week.
Before I get a polite response saying to email I have already some all the contact options and emailed the following email address as per the website: service@aoolia. com (I have left a space in the beside email address, as teustpiolot would not let me add an email address so to allow for the visibility as I don't want to be responded with something I have already done)...
I have tried from a different email address also and still not heard anything.
I'm giving them 48hrs to respond to me and then I suppose I just claim off my credit card for a full refund? I would have preferred to just get replacement lenses as the glasses looked nice.
I usually buy 4-6 pairs of glasses each year and saw this as a fun new company with some wild styles.
Currently all I can say is I cannot recommend their aftercare service as it has literally been non existent.
Such a shame, this could have been a great affordable option for new glasses every other month!

Reply from It Aoolia
Returns process a nightmare
Website took two times to log prescription of glasses then when ordering the wrong prescription was logged on the order. Glasses came and asked to return, understood would cost more money after initial email, but then no communication at all. I had no issue with paying more to get the correct prescription but bitterly disappointed with their returns process. Won't be shopping with them ever again.

Reply from It Aoolia
All good
All good, I usually buy glasses for myself and my son and they are always great

Reply from It Aoolia
SMASHING CATS EYE FRAMES
Comfortable, trendy, well-made frames for every occasion. Prices are quite reasonable.
Great Choices
Not the easiest website to use, but great choice and prices.

Reply from It Aoolia
This site is easy to use
This site is easy to use. And the discount are remarkable
Nice glasses 👌👌👌 I am so looking…
Nice glasses 👌👌👌 I am so looking forward to get them.
So very easy to navigate
So very easy to navigate, choose and pay in a way that suited me best . Excellent price, wild frame design and so much more choice. I have bought many progressives from this company and will continue to do so.
Aoolia's selection is superior
Aoolia's selection is superior, their prices are very fair, and their website is easy to use. Further, I very much appreciate the 15% discount that was offered to me.
I have to get my product first.
Great place to shop!!
Great selection, easy to shop, virtual try-on to see if the frames look good on me. Website was great, price was excellent.
Great eyeglass options
everything went nice to order and…
everything went nice to order and price is reasonable
good selection of glasses
good selection of glasses that are modern, different, likable to wear.
Love this site
Love this site, this is my second order and absolutely love my glasses!! Love the funky frames and how affordable they are, will never go back to buying them at specsavers!
Excellent choices and easy checkout
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