Ironmongery Now Reviews 

156
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and note that browsing the website, finding the right products, and placing orders is a very simple and straightforward process. Consumers also highlight the exceptional quality of the items received, mentioning that products arrive well-packaged, completely match their descriptions, and offer great value. However, some people mentioned occasional delays and frustrating issues with courier delivery services failing to meet expected timeframes. A few customers also noted receiving items with incorrect sizing or component discrepancies, though support teams quickly resolved these mistakes.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising items as high quality, well described, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders are processed quickly and... See more

Quality

Customers consistently note positive experiences with quality, praising items as high quality and matching... See more

Order

Clients share positive opinions on order experiences, highlighting that finding the right product and... See more

Service

People report satisfaction with the service, highlighting quick delivery and excellent communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased door furniture kits for my new internal doors at a very good price from IronmongeryNow. Delivery was prompt and I was very pleased with the goods. Never having fitted privacy door hand... See more

Company replied

Rated 5 out of 5 stars

Great customer service and very easy to order from Ironmongery. Prompt delivery of good quality items that were used for project on a limited time deadline. Megan at Ironmongery Now also answered all... See more

Company replied

Rated 5 out of 5 stars

There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more

Company replied

Rated 5 out of 5 stars

Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more

Company replied


Company details

  1. Kitchen Furniture Store

Written by the company

Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

156 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(156)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No stock despite being able to process…

No stock despite being able to process order via website

29 July 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, we are sorry that we ran out of stock as you placed your order with us. Unfortunately, we had 2 orders come through at the same time and this meant we did not have enough stock for both orders. The products ordered are no longer available to order on our website. We are sorry for any inconvenience this has caused you.

Rated 5 out of 5 stars

Stainless steel worktop/protector

Great product, looks fabulous in my kitchen and very reasonably priced. The company couldn't have been more helpful, immediately responded to emails and sorted delivery issues for me. Will definitely go back to Ironmongery Now for other products as needed.

1 August 2024
Rated 1 out of 5 stars

Items still not delivered

Items still not delivered

2 July 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, thank you for your feedback to let us know you are having an issue with your order. It looks like we haven't had an email from you to query this issue, could you please send us an email with your order information so that we can look in to this for you asap!

Rated 3 out of 5 stars

Product Supply

Items Good
Prices OK, but much faster communication back would be good as nearly 2 days to get a reply or quote is much too long.

15 May 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, thanks for your feedback. I'm afraid our customer service team don't operate over the weekend, so apologies for the delay in response. We always do our best to reply to enquiries as fast as possible.

Rated 1 out of 5 stars
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, thanks for your feedback. I have had a look into this for you and can see that your order has been delivered. Please send an email over to sales@ironmongerynow.co.uk and I will be able to assist you further. Many thanks, Meg.

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