Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more
Company replied
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Ordering was very easy on line and the stainless steel splash back arrived expertly packed and in excellent condition. It fits the wall behind my cooker perfectly and looks fantastic. I am very please... See more
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It's always a lottery dealing with a Company for the first time and when my order didn't turn up on time I felt a bit anxious. However, after an email querying my non- delivery I had a reply saying i... See more
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There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more
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Company details
Written by the company
Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.
Contact info
Unit 18, Bramshall Industrial Estate, Stone Road Bramshall, ST14 8TD, Uttoxeter , United Kingdom
- 01889 598630
- sales@ironmongerynow.co.uk
- ironmongerynow.co.uk
4.5
Excellent
144 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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The delivery etc was great
The delivery etc was great, but the quality wasn't as good as I'd hoped for.
Partly my fault, as I didn't look into it enough,no fault of theirs
16 April 2026
Reply from Ironmongery Now
Hi There,
Thank you for your review! We are pleased to here the delivery was great. However, we are sorry that you were not happy with the quality of the handles you ordered from us. If you could please send an email to sales@ironmongerynow.co.uk we would be happy to discuss the issues with you.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for such a lovely review! We are so pleased you found it easy to order from our website and the delivery efficient.
Kind regards, The Ironmongery Now Team
Nice stainless steel splashback
Nice stainless steel splashback. Quick delivery. Good price. Well packaged. Thanks!
25 March 2026
Reply from Ironmongery Now
Hi There,
Thank you for such a wonderful review! We are so pleased you are happy with the splashback you have received from us and are happy with the quick delivery, packaging and the price.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for such a wonderful review! We are so pleased you are happy with your product and the speed of delivery.
Kind regards,
The Ironmongery Now Team
Unreliable delivery and poor after sales service
I placed an order on 11/3/26 with a stated delivery time (actual not estimated) of 1-2 working days.
It arrived on 19/3/26. This was too late for my project so I had to buy an alternative product with expensive guaranteed next day delivery so my joiner could complete the project.
I contacted Ironmongery Now to arrange a return and was told I would have to pay for the return postage because the delay in delivery was the fault of Royal Mail rather than their's. They failed to acknowledge their liability in advertising a 1-2 working day delivery time which was not even close to the actual delivery time. They continued to blame Royal Mail even though as a consumer my contract was with Ironmonger Now not Royal Mail.
I would advise you to avoid using this company due to unreliable delivery, poor after sales service and disregard of consumer rights.
11 March 2026
Reply from Ironmongery Now
Hi There,
Thank you for your feedback. We are very sorry that you are unhappy with how long the delivery with Royal Mail took. Unfortunately, this really was beyond our control.
I can see that this has been explained to you via email communication this week. However, I will address each issue within your review now.
You placed your order with us after 1pm on 11/03/2026, and as stated within our delivery information on the website, we aim to dispatch all orders placed before 1pm on the same day. Therefore, as your order was placed after 1pm it was then dispatched with Royal Mail on 12/03/2026. We also do not state an actual delivery time of 1-2 days. Our website delivery information states all orders will be booked on to a 48 hour service and that all delivery times are estimations and should not be relied upon as 100% accurate. As the performance of carriers is beyond our control and that we strongly recommend that any tradesmen are not booked until you have received the goods.
You did contact us to request a return and stated the item had not arrived in time, to which you were informed as part of our T&C's within our returns section of the website that any unwanted products are to be returned at the cost of the customer. We cover the cost of returns for any faulty, damaged or short products. We did apologise for the late delivery of Royal Mail and informed you that we had made a compliant with them on your behalf due to this issue. You then informed us that your order had still not arrived, despite requesting a return already. To which we investigated further on our system with Royal Mail, which showed they had collected your order at 4:30pm on 12/03/2026 and it had been scanned as received on 13/03/2026 with no movement again until 17/03/2026. We asked for you to wait until 19/03/2026 for them to attempt delivery as once it has been scanned to in transit, it usually takes the 48hrs for them to deliver orders, and your order was then delivered on 19/03/2026 at 9:42am. In our response to you on 18/03/2026, we offered 2 different options in regards to the product whether you would like to keep it once it was received and a refund of your original shipping cost as a gesture of goodwill due to the inconvenience of Royal Mail or to be refunded once the item has been returned to us.
I can see that we received no response to this email and you have then left us this review. I am very sorry that you were unhappy with how the issue has been handled, however, we have tried our best to rectify this situation for you.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for your lovely review. We are so pleased that you are happy with the item you have ordered from us and the delivery was as prompt as we expect it to be!
Kind regards, The Ironmongery Now Team
Great product and service
Great produce and service, this is the second item I have ordered from your company, both orders were delivered fast and were packed very well.
5 February 2026
Reply from Ironmongery Now
Hi There,
Thank you so much for such a wonderful review. We are pleased to hear that you have been happy with both products that you have ordered from us. We look forward to you being a returning customer in the future.
Kind regards, The Ironmongery Now Team
5 star for the quality
5 star for the quality, delivery - was so fast, customer service great, as l had an issue on my order and was rectified very quickly. I loved my splash back. Highly recommend and will definitely buy again
13 January 2026
Reply from Ironmongery Now
Hi There,
Thank you for such a lovely review! We are so pleased that you love your splashback and our customer service team were able to help you rectify any issues you had.
We look forward to receiving any future orders from you.
Kind regards,
The Ironmongery Now Team
Received but had to go a collect at a…
Received but had to go a collect at a hub as delivery was not delivered in the time period stated! Box was ripped and flattened even though it had fragile on the box, the couriers obviously ignored the sign but fortunately the item was not damaged, very happy with the item. But a complain should be made to the courier company
11 January 2026
Reply from Ironmongery Now
Hi There,
Thank you for your review. We are sorry to hear that the courier did not deliver your order as we expected and you have had to go and collect the item from them, we will raise this issue with them to investigate what happened, and will also request for them to look in to how the packaging had been damaged in transit, despite us informing them it is fragile contents.
Kind regards, The Ironmongery Now Team
Great product and delivery
7 January 2026
Reply from Ironmongery Now
Hi There,
Thank you for a lovely review. We are pleased to hear you are happy with the product you ordered from us and the delivery!
Kind regards, The Ironmongery Now Team
Great range and fast service
Excellent range of items, easy ordering and fast service. An all-round excellent experience.
2 January 2026
Reply from Ironmongery Now
Hi There,
Thank you for your lovely review. We are so pleased to hear that you have had an excellent experience using our website and the service from us.
Kind regards,
The Ironmongery Now Team
Great customer service and very easy to…
Great customer service and very easy to order from Ironmongery. Prompt delivery of good quality items that were used for project on a limited time deadline. Megan at Ironmongery Now also answered all my emails, and went over and beyond to help me with an incorrect item. Please note that this issue arouse as I had made an error. I believe they didn’t hesitate to provide a goodwill gesture or two!! What a lovely company to buy and deal with. I will definitely order more from them again. Huge thank you for taking all the headache out of a silly mistake!
9 January 2026
Unprompted review
Reply from Ironmongery Now
Hi There,
Thank you so much for leaving us such a wonderful review. It is great to hear that our colleague Megan has managed to help sort an issue that arose due to us receiving an item in error from you. We look forward to having you as a returning customer in the future.
Kind regards,
The Ironmongery Now Team
Ordered handles and handles arrived as…
Ordered handles and handles arrived as advertised.
30 December 2025
Reply from Ironmongery Now
Hi There,
Thank you for your lovely review. We are so pleased to hear that your handles have arrived exactly as advertised.
Kind regards,
The Ironmongery Now Team
Great service.
Again, this company delivers on time, supplying good quality products at reasonable prices.
28 December 2025
Reply from Ironmongery Now
Hi There,
Thank you for another wonderful review! We are so happy that we are able to keep delivering excellent service and products to you, time and time again.
Kind regards,
The Ironmongery Now Team
All resolved wonderfully!
There was an initial problem when an incorrect
Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us.
I contacted the company immediately to inform them,
their respomse was immediate. Megan Horne, organised for the correct size to be sent that day, and indeed it arrived the following day. The correct size and well packed.
Great product and amazing service when miost companies are closing down for Christmas.
Thank you Megan, we are most greatful.
17 December 2025
Reply from Ironmongery Now
Hi There,
Thank you for such amazing feedback. It is great to hear that our colleague was able to resolve your issues in such a quick and efficient manner.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for leaving such a lovely review. We are pleased to hear that you've found this product useful on multiple occasions now! Thank you for being a valued customer.
Kind regards,
The Ironmongery Now Team
Eco Slates
Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with Megan at Ironmongery now and she was extremely helpful doing everything she could to move DHL along. Thanks Megan, hope you get the slates returned to you.
4 December 2025
Reply from Ironmongery Now
Hi There,
Thank you for leaving such a wonderful review despite the courier not delivering your order. We will let our colleague know how happy you were with the service she provided to you.
Kind regards,
The Ironmongery Now Team
Thank you the goods are as described…
Thank you the goods are as described and good quality.
Unfortunately the parcel went astray but Ironmongery Now we’re on the case and the goods safely delivered.
3 December 2025
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful review. We are so pleased to hear you are happy with the order you have received from us. We are glad that we were able to rectify the situation with your order being delayed by the courier.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful review! We are so pleased that you are happy with the door handle sets you have purchased from us!
Kind regards,
The Ironmongery Now Team
Great value latches
Great price with fast delivery, now all that remains to see is will these latches be any good after some use
7 December 2025
Reply from Ironmongery Now
Hi There,
Thank you for your great review. We are so pleased you were happy with the price and fast delivery of your order!
Kind regards,
The Ironmongery Now Team
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