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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, most reviewers were let down by their experience overall. People frequently struggle with the online booking platform, complaining about persistent connection errors, unexpected session timeouts, and immense difficulties when trying to secure tickets in advance. Consumers also report severe train delays, unhygienic coach conditions, and a general lack of proper assistance from staff throughout their uncomfortable journeys. Some reviewers were happy with certain aspects of their trip, mentioning delicious meal options, prompt help with cleaning when requested, and a noticeably improving service over time. Passengers also appreciated receiving good food and experiencing better support when addressing specific onboard concerns during their travel.

What people talk about most

Service

Clients share negative opinions on service, noting that trains frequently experience severe delays and a... See more

Booking process

Customers consistently note negative experiences with the booking process, highlighting constant app crashes... See more

User experience

Reviewers express strong dissatisfaction and frustration regarding user experience, highlighting frequent... See more

Price

Customers expressed deep dissatisfaction and frustration regarding pricing policies, frequently highlighting... See more

Website

Users describe negative interactions with website, expressing deep frustration over constant crashes, abrupt... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Tried to complete the profile at the registration stage, which shockingly after spending over a day doing everything possible a Tech savvy person can do, I am still unable to complete. Hence, this... See more

Rated 1 out of 5 stars

Outright looting of customer money! Tatkal booking starts at 11 am and by 11.02 am ticket is booked but Waitlisted. After chart is prepared IRCTC refunds only 50% money and keeps the remaining 50%... See more

Rated 1 out of 5 stars

I would love to give negative star rating to this Indian railway, train is already late by 3.5 hrs and after reaching the desti the train Is standing on outer for more than an hour. Worst service indi... See more

Rated 1 out of 5 stars

Jodhpur puri express 20814 train me booking slots khulte hi 95 seats hí available dikhata he itne sare bogi me kya sirf 95 seat hi rehta he kya sirf logo ko chutiya banake loot rahe he


Company details


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1.4

Bad

TrustScore 1.5 out of 5

500 reviews

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No history of asking for reviews

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1.4

All reviews

(500)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I was passenger on vande Bharat from…

I was passenger on vande Bharat from kollam to ernakulam.Hospitality was good except a white piece of vellayappam supplied along with breakfast was found to be dry as if expired. Being a buisness class train i wish this may not happen in future

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Outright looting of customer money!

Outright looting of customer money!
Tatkal booking starts at 11 am and by 11.02 am ticket is booked but Waitlisted. After chart is prepared IRCTC refunds only 50% money and keeps the remaining 50% with itself.

Why book WL ticket and then cut cancellation charges on top of Convenience charges while booking ticket!
Irctc is unfairly looting common man.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Incredible India :'(

Incredible India,

Unable to create a working website. I'm asked for a thousand pieces of information, and there's always at least one that doesn't work. I make the payment, and I get an error page. I enter my mobile number, and I get a message that it's invalid. When I click on the live chat, the whole page goes blurry... just impossible

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Maine 3AC me 2 ticket book kiye aur…

Maine 3AC me 2 ticket book kiye aur poore 2 ticket ka paisa liya gaya. Lekin travel ke waqt sirf 1 seat di gayi aur doosri ticket waiting me hi chhod di. Agar seat confirm nahi thi toh paise poore kyu liye gaye?
Yeh bilkul customer ke saath cheating jaisa lagta hai. Information clear nahi di gayi aur last moment par problem create ho gayi. Is tarah ki service se sirf pareshaani hoti hai.
Main kisi ko bhi recommend nahi karunga. Pehle apni transparency aur service sudhaaro, phir customers se paise lo

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Train no. 16346 running late around 3 hrs

I am traveling from alappuzha to thane in train no.16346 and I have experience worst in my lif, around it almost 3 hr late.

I have to catch my another train at 8 pm from Kalyan I am worried if I will miss my train. Indian railways are not any more any puntchul on there schedule timings for their trains.

I have travelled in same train on 5th Feb 2025 from thane to alappuzha and it also same 2.5 hr late running.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Utterly useless website this is

Utterly useless website this is. Only for agents. Tatkal booking system is worst. Even with good internet speed it shows connection error and by the time website starts working all the Tatkal bookings are already done. Keep up the good work irctc you are providing quite a shitty service to people.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor ticket printing

I want to share exp. Regarding irctc manual ticket printing. The printer quality of very low. And printing colume are not place at right coulume. Even PNR number is not readable..

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service..

Very bad service... There is no seats for people to seat and even sleeper class feels like General with lots of disturbance and TT don't even visit to help people for right allocation. No more expectation

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Dear Sir/Madam,

Dear Sir/Madam,

I would like to file a complaint against the Ticket Examiner (TT) on my train journey.

I had booked 2 confirmed seats, but during the journey the TT did not give me both seats. He asked for extra money, even though I already had a valid ticket. In spite of paying the full fare, I was not provided proper service and faced inconvenience.

The behavior of the TT was unprofessional and unfair. This caused mental stress and discomfort during my journey. Such actions are not acceptable and damage the trust of passengers in Indian Railways.

I request you to kindly investigate this matter and take strict action against the concerned staff. I also request a refund/compensation if applicable.

Journey details (for reference):
He need extra money from everyone
Please take a action on this type of behavior Thankyou

17 January 2026
Unprompted review
Rated 1 out of 5 stars

No information about the platform till…


No information about the platform till last moment. No information where the boogie number is. When we arrive at Yashawanta pura railway station, information board showing advertisements. Keep ads separate not on the information board. Once entered to the there should be proper guidance to reach boggie number. I hope feedback will taken.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

In their shirt written "no tips pls..

In their shirt written "no tips pls... par wo log safar ke 24 hours se pehle hi aakar paise mangne lag jate to ... online qr code se vi ye log tips lete hai
Bathroom or middle space vi thik se saaf nhi karte ye log

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience I am travelling in…

Worst experience I am travelling in train no. 12956 jaipur to mumbai central worst worst worst experience seat booked in S1 near general coach but captured full coach by general public women's are not even able to go washroom as the general public seated in washroom complaint registered 2 times no resolution till now. From railmadad or IRCTC.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Tried to complete the profile at the…

Tried to complete the profile at the registration stage, which shockingly after spending over a day doing everything possible a Tech savvy person can do, I am still unable to complete. Hence, this adding more delay in booking my train ticket under foreign quota.
They were very quick to take my registration fee of £1.10 sterling.
Raised a feedback and provided relevant screenshot, still waiting for any update if they are able to resolve or refund my fee.
Will have to find an alternative to train, will lose a customer if they are unable to resolve.

14 December 2025
Unprompted review

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