I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Profesional worker
8 May 2026
Always a great company to deal with!
5 May 2026
Just as ordered & despatched promptly.
5 May 2026
Discontinued part found at INTROCAR.Very helpful in finding an otherwise…
Very helpful in finding an otherwise discontinued part for a 2007 azure and INTROCAR actually had an original part . I’m in the US and no one here could find a work around. INTROCAR did . I’ll be coming back to the UK to get my parts in future. Very helpful. Thank you.
30 April 2026
Always do their best to sort out my…
Always do their best to sort out my situation. Would be great if they were a little cheaper!!
1 May 2026
excellent customer service
excellent customer service. parts were ins tock and arrived on time.
30 April 2026
Ryan DenRyan Dennis assisted with all my questions and insured that i was getting the exact part this i was looking for... we send information and pictures back and forth in order to confirm parts.
Ryan Dennis made the selection and purchase easy... he was very knowledgeable and patient.
Great job.
Thanks.
28 April 2026
Staff are knowledgeable and very…
Staff are knowledgeable and very helpful. It's refreshing to have competent people to deal with. Delivery is on the ball. Excellent company to deal with.
17 April 2026
Everything perfect
17 April 2026
Very easy to deal with.
18 December 2025
Had items in stock for prompt delivery
10 April 2026
Phil is great and breathe of fresh air
Phil is great and breathe of fresh air! He is knowledgeable, helpful, friendly and professional, I can’t recommend him and Introcar enough!
9 April 2026
GREAT SITE FOR RR AND BENTLEY PARTS
Ease of finding parts on the site, customer service was excellent, shipping to the US went out the day I ordered the parts and arrived when it was scheduled. Have never been disappointed by IntroCar.
9 April 2026
RR caliper piston
Hello,
Tony and Ryan were very helpful&kind. The item is still not with me, it will be here in a bit less than 2 weeks but I hope it is the correct one. Thank you!
7 April 2026
shipping is always on time
shipping is always on time, from purchase date.
have good prices
6 February 2026
No stress
Philip Xiberras made it super easy and was very help full recommended to me by someone in Malta other Rolls Royce owner and I have no regrets reaching out to him.
100 percent will use introcar for all my parts in the future
2 April 2026
Keeping the old Bentley going 👍
Great understanding of the parts required and the items needed to complete the job delivery was so quick. Overall an easy experience and very recommend company to deal with.
1 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.