I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
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Review summary
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Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I am ownerof a Mark 6 and the companie…
I am ownerof a Mark 6 and the companie is a very good help for restaurations. Thank xou for helping
19 February 2026
I passed orders for my cars since now…
I passed orders for my cars since now several years and always been statisfy in terms of price, technical assistance.
16 February 2026
Made a mistake when ordering
Made a mistake when ordering. A phone call from the company sorted it out and a refund followed. Great service!
13 February 2026
The staff were very helpful and…
The staff were very helpful and knowledgeable, the service was excellent 👌,the speed of the delivery 🚚 , ordered and delivered the next day absolutely brilliant 🤩
2 February 2026
Great service
Great service. Part was well packaged and delivered promptly. Will buy again from them.
29 January 2026
First class first class aid.
The part I needed was not readily available, but diligence on behalf of your staff procured an aftermarket item which was cheaper than retail, has a three year warranty, and was obtained quickly.
Shame on Bentley.
28 January 2026
next day delivery on part cant go wrong…
next day delivery on part cant go wrong good value for money no messing will definitely use again
16 January 2026
Great service
20 January 2026
Shipments are always timely which is…
Shipments are always timely which is very important for us.
The staff are always helpful and quick to respond
19 January 2026
Quick and efficient
Quick, efficient and the used part supplied was in incredible condition.
16 January 2026
great service
We asked for the supply of a tiny part for a rare vehicle emphasising the urgency. It was delivered the following day perfectly packed. The whole process was handled with great charm and efficiency,
16 January 2026
First Place Service!
Very speedy turnaround and great customer service. Personal order confirmation and update on availability and shipping. Website easy to navigate and find the needed part.
12 January 2026
Fabulous parts resource and amazing
Fabulous parts resource and amazing, friendly customer service!
9 January 2026
Sent the wrong part.
6 January 2026
Reply from IntroCar
Dear Ian
Upon reviewing your order, I can see that you purchased part number RE10621-X. We have checked our warehouse stock against this part number, and it appears to be correct. I am therefore unsure whether you received an incorrect part compared to the part number ordered, or if the part is not suitable for your vehicle.
As we haven't received any communication from you directly, we have reached out via email requesting your vehicle details and, if possible, a photo of the part you received. This will allow us to investigate further and resolve the issue promptly.
Customer feedback is extremely important to us, and we would welcome the opportunity to resolve this matter to your satisfaction. Please do check your inbox or contact us directly on +44 (0)20 8546 2027 or phil.x@introcar.com.
Kind regards, Phil
Sales Manager, IntroCar
I still have not received my order for…
I still have not received my order for 2 X 1 litre Mineral Oil and Custom Filler for my 1991 Bentley Turbo R.
I appreciate that this requires shipping form UK to Western Canada but it is now more than two weeks.
2 January 2026
Reply from IntroCar
Dear Mr Holmes. Thank you for letting us know that you have not yet received your order. Unfortunately the office is currently closed for the weekend as you have reached us out of hours, but I have already put a request in for the team to investigate the delivery progress on Monday.
As far as I can see, it is still within the expected delivery timeframe, as we indicate 5-10 working days for this Royal Mail Tracked & Signed International service. Your order was placed on the evening of December 31st and processed on the following working day - the 2nd January 2026. You should have received a dispatch notification from us that day. It has therefore been with Royal Mail for just one week, and we would expect delivery from this point onwards.
However, please do expect to hear from the team on Monday with an update and further tracking information, and of course, should any issues arise in the meantime, please reach out directly to me. Many thanks, Annika
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