IntroCar Reviews 1,646

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and professional approach, making interactions pleasant and efficient. Many people highlight the excellent service, noting the ease of ordering and the company's ability to source even rare or discontinued parts. The delivery service is frequently commended for its speed and reliability, with many reviewers receiving their orders much faster than expected, even for international shipments. The quality of the products is also highly regarded, with customers appreciating genuine and well-priced items that effectively meet their needs. However, some customers experienced issues with online service and delivery, particularly concerning international shipping challenges or delays with specific carriers. A few other people also felt that they received the wrong part or that a part was not a better fit than an alternative.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt deliveries, with... See more

Service

Customers had positive experiences with service, often highlighting the staff's knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more

Rated 5 out of 5 stars

Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more

Rated 5 out of 5 stars

I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more

Rated 5 out of 5 stars

When you call IntroCar the voice behind the phone is always happy to assist in any of the obscure explanations I might have regarding trying to explain what I’m really looking for. You always have th... See more


Company details

  1. Auto Parts Store

Written by the company

Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Professionalism from start to finish

The understanding and common sense shown when dealing with a warranty claim (more than two years had passed, but it was a meticulous, long-term restoration) surprised me, because it would have been so easy – and many would have done so – to wash their hands of it.
Of course, this approach is also logical, because each section of the staff is highly specialised and has a deep understanding of the field in which they operate.
And they demonstrate this in their day-to-day work when asked for anything from general information through to placing orders and the subsequent paperwork for customs and shipping.

3 June 2026
Rated 5 out of 5 stars

Great Company

Great Company - Very helpful Very knowledgeable on parts. The staff Always upbeat and friendly and deliveries always prompt, unless special order. IntroCar is a great business and we love doing business with them.

1 June 2026

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