InsureandGo Australia Reviews 

1,441
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 967 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and excellent value, finding policies affordable and comprehensive for their needs. Many people highlight the website as easy to navigate, well-laid out, and user-friendly, simplifying the process of obtaining insurance. Reviewers frequently report positive service experiences, noting helpful staff and efficient interactions. Consumers appreciate the straightforward online process, allowing quick acquisition of policies and easy comparison of various options. Many users express confidence in the coverage, often returning due to past positive experiences and comprehensive offerings.

What people talk about most

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive and reasonable... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and efficiency of completing... See more

Service

Users describe positive interactions with service, highlighting the ease of acquiring travel insurance and... See more

Website

Reviewers highlight positive aspects of website, consistently praising its ease of use and navigation, making... See more

Value for money

Customers had positive experiences with value for money, consistently praising the competitive pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Insure and go on past holidays. Their website site is easy to navigate, well laid out and a quote is sent to your email quickly. Insure and go's pricing is very competitive. We go on holi... See more

Rated 5 out of 5 stars

Really easy! Great price for good cover. Simple instructions lead me to use Insure and go. Highly recommend Received all necessary information via email within minutes. Email details everything I... See more

Rated 5 out of 5 stars

The website was very easy to use to get our online quote. The medical review questions were easy to answer and we were super happy with not being penalised too heavily for our pre-existing conditions.... See more

Rated 5 out of 5 stars

Ive been fortunate to not need to make a claim whilst travelling, but this company is by far the cheapest with its policies (that i might add are more than adequate for what i needed) everything is v... See more


Company details

  1. Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,441)

957 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Travel Insurance search stops here

After searching many different Travel Insurance sites, I found Insure&Go to give the best value for money. It was all so easy to get a quote and subsequent purchase. I feel very comfortable with my choice.

18 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Jodi,

Thank you for your 5-star feedback! We're glad to hear you found the process easy from quote to purchase.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

Easy and Affordable.

Easy and Affordable.
Very simple to setup. And not overpriced

16 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Kynan,

Thank you for your positive feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

Very Good travel insurance

Easy to navigate
Seen good reviews that why I chose them

17 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi William,

Thank you for your positive feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

I always get insure through…

I always get insure through InsureandGo. Fast, efficient, and easy to purchase.

17 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Margaret,

Thank you for your 5-star review and continued support! We're pleased to hear you find the process fast and easy each time.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Clear and simple insurance policy.

Easy website to navigate; a number of options. Clear about coverage. Good price, and again options for excess. My second policy, different trip. Recommended by a friend whose claim was paid without question.

17 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Kalypso,

Thank you for your 5-star review and your loyalty!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

Is was quick and easy..

Is was quick and easy... a nd a good price.

17 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Maria,

Thank you for your positive feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

The call insurance operator was very…

The call insurance operator was very nice and helpful in all aspects of obtaining travel insurance.
What made it difficult was that the system your company uses appears to shut down or reset too quickly therefore the operator had to at least 3 times re enter information already given. She was very professional about it but it was frustrating and it could lead to customers not continuing the call. I maintained and finished but it’s something that should be looked at seriously.
Cheers
Derek O’Donnell

17 April 2026
Rated 5 out of 5 stars

So easy to deal with

I have had to amend my holiday plans twice and insure and Go have been so helpful. As easy as buying a new policy and within days i've had my original refund processed and in my account. So easy!

16 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Anna,

Thank you for your 5-star feedback! We're pleased to hear our team could assist with your changes and that the process was smooth.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

travel insurance…

We have never had travel insurance before and the amount of providers was a bit overwhelming with a vast array of prices. Online form was fairly quick and easy to follow, and the cost was very reasonable

17 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi there,

Thank you for your 5-star review! We're glad to hear the process was easy to follow and that you found the pricing suited your travel needs.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Great customer service

Great customer service, competitive insurance premiums. Streamlined claiming process. Claim approved in just 2 days.

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Chintan,

Thank you for your 5-star review! We're pleased to hear you had a positive claims experience with quick approval.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Good experience used multiple times

I’ve used Insure and Go for a number of trips, prices are good, had to claim once for a trip to the hospital, no issues, fast service and helped when needed. Highly recommended

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Prince Paul,

Thank you for your 5-star feedback! We're glad to hear you've received a smooth claims and assistance experience when needed.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

The site was very easy to use

The site was very easy to use and did not invade my privacy

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Graham,

Thank you for your positive feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Covers all my requirements and very…

Covers all my requirements and very cost effective

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Geoff,

Thank you for your 5-star review!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

You’d be crazy to travel without it!

We’ve always valued travel insurance, but for us it’s essential. My husband has type 1 diabetes, so having reliable cover gives us real peace of mind whenever we travel.

We’ve also had firsthand experience of how important that protection is—on one trip, my husband was hit in the face by a surfboard and had teeth dislodged. Knowing we were covered made a stressful situation much easier to manage.

Because of this, we wouldn’t travel without insurance, and it’s reassuring to have a policy we can trust.

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Melanie,

Thank you for your 5-star review and for sharing your experience! We're pleased to hear your policy has provided peace of mind during your travels.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Repeat Customer

I have been a customer with Insure and Go for over 8 years. We have made claims without any issues. All staff are extremely helpful. I highly recommend using this company for peace of mind when you are travelling.

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Pauline,

Thank you for your continued support and 5-star feedback! We're glad to hear our team has been helpful and that your claims experience has been smooth.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

My travel insurance was extremely easy…

My travel insurance was extremely easy to book online and as nothing went wrong on my holiday I had no reason to make a claim, but it was great to have peace of mind with the insurance if something went wrong.

9 March 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Thommo,

Thank you for your 5-star review! We're pleased to hear the quotation process was easy and that your cover provided peace of mind while travelling.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

I have used this insurance before I…

I have used this insurance before I found they were very professional definitely recommend them

3 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Kim,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look