I reached out by email for assistance with TTL settings. I received a response and resolution in about 4 minutes from a very helpful support team member named Maria. Great job and very good response t... See more
Company replied
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See what reviewers are saying
No response to my ticket support from two weeks ago. Tried their AI chat bot (unhelpful) and couldn't connect me to a person because there were none available. Phone support also unavailable. They sa... See more
I have never dealt with a domain register who is as bad as these guys. There phone number is ALWAYS "Temporarily Unavailable". 3 weeks and counting, not a single reply to their ticket system for tech... See more
They used to be a decent registrar. Now, after 6-7 years I'm making the effort of moving our 600+ domains away from them. No support, no account manager, tickets take weeks to resolve after repeated c... See more
Company details
Information provided by various external sources
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Contact info
GPO BOX 988, 3001, Melbourne, Australia
- +61397831800
- support@instra.com
- instra.com
2.1
Poor
140 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, helpful & professional
Jake was very friendly, helpful & professional, and resolved out issues quickly and efficiently.
30 August 2022
Unprompted review
Reply from Instra
Hi Marketing Department,
Thank you very much for letting us know that you enjoyed the fast help from Jake, and we are super pleased to hear your issues have been sorted.
We look forward to helping again when you need us next.
All the best,
Lou and the team @ Instra :)
Reply from Instra
Hi Don TradeCorp,
Thank you very much for sending through your kind comments about our support team. We really enjoyed receiving your feedback and we look forward to hearing from you again soon.
All the best,
The team @ Instra
the team was helpful specially…
the team was helpful specially camiliata resolved my issue.
11 August 2022
Unprompted review
Reply from Instra
Hi Abdul,
Thank you very much for leaving us your kind feedback. We are very happy to hear that Camiliata was able to help resolve your issue, and we will pass on this feedback to her.
Thanks again and all the best,
The team @ Instra
quick response
4 April 2022
Unprompted review
Reply from Instra
Hi Ryan,
Thank you very much for taking the time to leave us a review.
We really appreciate it.
All the best,
Louise and the team @ Instra
Amazing service from live chat
26 January 2022
Unprompted review
Reply from Instra
Hi Green Earth Lighting Australia,
We are really pleased to receive your feedback that you enjoyed our live chat service. :)
Thank you for passing through your kind comments, and we look forward to chatting again when you need us next.
All the best,
Louise and the team @ Instra
Reply from Instra
Dear Gayatri,
Thank you very much for the fantastic feedback and we're really pleased to hear you're loving the support @ Instra :)
Our team enjoyed reading your comments and we look forward to hearing from you again soon.
All the best,
The team @ Instra :)
I had a problem with my SSL certificate…
I had a problem with my SSL certificate validation. Rob from instra support helped me and resolved the issue within 15 mins. Thanks a lot.
1 September 2021
Unprompted review
Reply from Instra
Hi Abhimanyu,
Thank you very much for taking the time to leave us your kind feedback!
Its great to hear that Rob was able to help with your SSL validation.
We look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra :)
I had the best experience today with…
I had the best experience today with transferring my Domain Name.
My assistant was so patient and helpful I am so grateful.
Thank you so very much.
20 August 2021
Unprompted review
Reply from Instra
Hi Jules,
Thank you very much for taking the time to leave us your kind feedback!
We are very happy to hear that the support assistant was helpful with your request and we really appreciate you letting us know.
We look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra :)
Fantastic friendly effective and quick…
Fantastic friendly effective and quick service via chat.
I’m so thankful for the quick support and help by solving an issue.
Just perfect.
Thanks again.
16 August 2021
Unprompted review
Reply from Instra
Dear Susanne,
Thank you very much for letting us know you were provided with a fast and friendly resolution via our live chat service :)
Our team loved reading your comments and we're really pleased to hear you received a perfect service.
We look forward to chatting with you again soon.
All the best,
The team @ Instra :)
Excellent assisted
10 August 2021
Unprompted review
Reply from Instra
Hi Januario,
Thank you very much for taking the time to leave us your kind feedback. We are very pleased that you enjoyed our service and look forward to hearing from you again soon. :)
All the best,
Louise and the team @ Instra
Domain Transfer experience was good
I want to domain possession pre-company to present-company.
The assistant was very kind and helpful.
thank you
3 August 2021
Unprompted review
Reply from Instra
Dear 송규상
Thank you very much for taking the time to leave us your kind feedback and rating.
We are very happy to hear that we were able to help, and we look forward to helping again when you need us next.
All the best,
The team @ Instra :)
Excellent support provided
Excellent support provided. adbangs technologies - Digital marketing company and Web design company in Bangalore karnataka
20 July 2021
Unprompted review
Reply from Instra
Dear Arumugarajan,
Thank you very much for your feedback and we're happy you've received excellent support in resolving your query.
Our teams are glad to have been of assistance and we appreciate your support.
All the best,
The team @ Instra :)
Top tier live chat support
Their live chat support was far more helpful than 10s of other services I've used. Definitely a big up!
15 July 2021
Unprompted review
Reply from Instra
Dear Daniel,
Thank you very much for leaving us your feedback :)
We're delighted to hear that you enjoyed our live chat service and were provided with helpful assistance in resolving your queries.
We appreciate your comments and look forward to chatting with you again soon.
All the best,
The team @ Instra :)
Quick Response.
Quick Response.
Jumped on live chat, answered immediately and answered my question easily. Site now back online.
12 July 2021
Unprompted review
Reply from Instra
Hi Peter,
Thank you for your feedback and it's great to hear that you're back online :)
We enjoy supplying quick solutions via live chat and are happy that's the service you have received.
Your comments are appreciated and we look forward to chatting with you again.
All the best,
The team @ Instra :)
So helpful
So helpful, really appreciated the time to assist with sorting out my domain verification and transfer.
8 July 2021
Unprompted review
Reply from Instra
Dear Dolly,
Thank you for your feedback and we're very pleased our team was able to assist in quickly sorting out the verification and transfer process for you.
We appreciate your comments and are always happy to help.
All the best,
The team @ Instra :)
Reply from Instra
Hi Shakeel,
Thank you very much for taking the time to send us your kind feedback.
We are very happy to hear that you found our support service helpful, and we look forward to assisting again when you need us next.
All the best,
Louise and the team @ Instra
Very helpful
Very helpful. They assisted me through the learning pains and progression of installing an SSL certificate with no complications
29 June 2021
Unprompted review
Reply from Instra
Hi Stephen,
Thank you very much for taking the time to leave us your feedback!
Its great to hear that you have installed your SSl cert and that the team were able to assist during the process. After going through the process the first time it gets easier the next time you need to install an SSL, but we are always here to help when you need us.
All the best,
Louise and the team @ Instra :)
Reply from Instra
Hi Dimitrios,
Thank you very much for taking the time to send through your feedback!
We are really pleased to hear that you enjoyed our support.
We look forward to hearing from you again very soon.
Thanks again and all the best,
Louise and the team @ Instra
Fast respon keep that
28 June 2021
Unprompted review
Reply from Instra
Hi PT Sembilan Ohm Sembilan,
Thank you very much for your kind comment and rating.
We really appreciate you letting us know how you found our service and we look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra :)
Very fast issue of SSL Cert
I've just ordered an SSL certificate and got it validated in double quick time using and CNAME hash and talking to Instra support with online chat. I always find them very helpful, but especially happy with the support today.
14 June 2021
Unprompted review
Reply from Instra
Hi Stephen,
Thank you very much for sending through your feedback.
Its great to hear that your SSL was validated quickly and you enjoyed chatting with the team.
We look forward to helping again when you need us next.
Thanks again and all the best,
Louise and the team @ Instra :)
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