InspiAIR Inc. Reviews 

579
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, and highly knowledgeable, providing clear explanations and patient support. People frequently highlight the exceptional customer service, noting the team's professionalism, kindness, and genuine care in every interaction. The overall service is described as excellent, with many appreciating the efficiency and ease of their experience. Consumers also find the products and equipment to be well-explained and effective, leading to a comfortable user experience. Many reviewers express gratitude for the support received, which makes the process of using new devices much less intimidating. This comprehensive assistance ensures customers feel confident and ready to benefit from their purchases, often resulting in a positive impact on their well-being.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, consistently reporting excellent and amazing support over... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the speed of... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and second... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was great. A very warm welcome by Heather. Very friendly and relaxing atmosphere. Pricilla in InspiAIR on Ogilvie Road, Gloucester, was a perfect consultant with a very clear explanation, p... See more

Rated 5 out of 5 stars

I felt the explanation of the asap machine and my condition were calm, and expertly presented. The telling will be tonight of course when I try it out but I had no trouble setting up the machine thi... See more

Rated 5 out of 5 stars

The staff are so welcoming and friendly. Tamara - Sharon & Jackie make the whole experience relaxed and comfortable. They were able to answer all my questions with confidence and obviously know... See more

Rated 5 out of 5 stars

The team at InspiAir Belleville is absolutely amazing! They showed nothing but kindess from the moment I entered the building. As someone who has been struggling to sleep for months, I have felt defea... See more


Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

5-star
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No recent history of asking for reviews

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4.9

All reviews

(579)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were fabulous

They were fabulous. I felt well cared for! They took their time to explain all that I needed to know and reminded me to call with any questions. The office is very inviting and the staff are amazing. It was a very positive experience and I would highly recommend their services

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and Professional.

Michelle was very professional and efficient. She understood I was an experienced APAP user and she was careful not to waste time with unnecessary information.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing customer service

I accepted an appointment to pick up a new mask. I phoned ahead to insure all was well.

I did not get a reply.

I waited past my appointment time - to be told the mask was not in stock!

A simple phone call, a reply to my left voicemail or an email would have saved me the trip

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service and a great team of associates.

From my first interaction (on the phone with Megan) and subsequent in store visit with Jennifer, I can only describe my visit and purchase as positive.
Jennifer was extremely helpful in explaining and helping with the process and taking care of all the paperwork. It adds to the positive experience.
Lee was very professional and obviously very knowledgeable. His advice and suggestions were greatly appreciated.
Aside from all the obvious items like customer service etc., what is very clear is the great teamwork among all the associates, which makes the overall customer experience terrific.
I highly recommend this location.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The ladies at Inspiair (Ogilvie Rd Ottawa location) have worked diligently and well to provide me with a suitable CPAP machine and mask! Furthermore, they have fought for full funding by Ontario Works so I wouldn't have to pay anything which I can't afford!!

16 August 2024
Unprompted review
Rated 1 out of 5 stars

VERY EXPENSIVE!

VERY EXPENSIVE!! I purchased a Resmed N30i cpap mask/head set and was shocked at the price of $256 but proceeded thinking the prices had gone up like everything else. However when I checked the price online and found it to be $154 at CPAPmachines.ca and even as low as $125 on another site (half what Aspire charged). I was really upset and felt cheated so I returned the next day with the unused mask and they refused to take it back. My advice for anyone needing to purchase/replace CPAP equipment, check online first. I wouldn't have minded a $20 difference to support a local business but $100 +, that's ridiculous.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

A very positive experience overall

Wendy took exceptional care of me. She explained everything I needed to know - nothing more and nothing less. She was very professional, extremely knowledgable and an absolute pleasure to deal with. Highly recommended.

28 July 2024
Unprompted review

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