InspiAIR Inc. Reviews 

579
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, and highly knowledgeable, providing clear explanations and patient support. People frequently highlight the exceptional customer service, noting the team's professionalism, kindness, and genuine care in every interaction. The overall service is described as excellent, with many appreciating the efficiency and ease of their experience. Consumers also find the products and equipment to be well-explained and effective, leading to a comfortable user experience. Many reviewers express gratitude for the support received, which makes the process of using new devices much less intimidating. This comprehensive assistance ensures customers feel confident and ready to benefit from their purchases, often resulting in a positive impact on their well-being.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, consistently reporting excellent and amazing support over... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the speed of... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and second... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was great. A very warm welcome by Heather. Very friendly and relaxing atmosphere. Pricilla in InspiAIR on Ogilvie Road, Gloucester, was a perfect consultant with a very clear explanation, p... See more

Rated 5 out of 5 stars

I felt the explanation of the asap machine and my condition were calm, and expertly presented. The telling will be tonight of course when I try it out but I had no trouble setting up the machine thi... See more

Rated 5 out of 5 stars

The staff are so welcoming and friendly. Tamara - Sharon & Jackie make the whole experience relaxed and comfortable. They were able to answer all my questions with confidence and obviously know... See more

Rated 5 out of 5 stars

The team at InspiAir Belleville is absolutely amazing! They showed nothing but kindess from the moment I entered the building. As someone who has been struggling to sleep for months, I have felt defea... See more


Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(579)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got me set up in one visit

Stephanie has been fantastic at getting me setup with my CPAP. Everything was clear and she took the time to make sure I understand everything going on. When I left the store I had everything I needed to get going that night.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

New Products

I dropped in to get some CPAP products and a new Mask fitted. Joanne greeted me with a big smile and said hello good to see you again, Liz will see you soon.
Liz greeted me with a big smile and said lets try one of our newer Masks to see if it will work better for me. Liz and Joanne were very professional, passionate about what they do and they love what they do. I was in and fixed up in a very timely manner. So easy to deal with, smiling the entire time as we chatted and had a few laughs.
The total experience was amazing from the time i entered till the time i left.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy experience

Renee was very clear on the details and instructions about the cpap machine and how to use the machine. She was very pleasant and made it an easy experience. I highly recommend going to InspiAir.
I visited the Ogilvie Road location in Ottaw

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Renee at InspiAIR Ottawa…

Huge thanks to Renee at InspiAIR Ottawa East at Ogilvie for her exceptional support in setting me up with oxygen treatment today! The staff are truly amazing, demonstrating compassion, expertise, and a rare consideration for patients' financial needs - a game-changer on my journey to feeling better!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I left knowing exactly what to do with…

I left knowing exactly what to do with my trial cpap. The staff knew exactly what I needed and they got me in for a consult and cpap trial very promptly. I’m really grateful for this service. Thank you.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Great employee

Michelle Couto made the whole experience of getting my new C-pap machine very pleasant. She was also instrumental in getting the process of seeing my Dr. started and she did all the paperwork at the end of the process to deal with the government.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Northern Respiratory

Northern Respiratory - a great place to learn, be listened to even though they are asked the same question over and over again. A big thank you to Brianna Fagioni, the Clinical Specialist who helped me decide on a mask and give me step by step instructions on how to use the CPAP machine... and a great big thank you to the Receptionist who is the first point of contact and sets the mood of the office with your welcoming smile and positive attitude.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

My experience

First went to another company they could not help me that day and had to make an appointment for a week.

Then went to InspiAir where I met Nadine, she took care of me right away. Within an hour or so I was fitted instructed and, on my way, with everything ready for my first night sleep .

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Nadeen Maroon was excellent

Nadeen Maroon was excellent. I was dealing with another company for 22 years and now Nadeen at InspiAir will be may new person. Calm, very professional and extremely knowledgeable.

14 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look