InspiAIR Inc. Reviews 

576
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and knowledgeable approach, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that employees are patient, caring, and take the time to thoroughly explain products and processes. The overall service is described as outstanding, with consumers appreciating the personalized support and the ease of their experience, especially when dealing with CPAP machines and related needs. Reviewers are particularly impressed with the product knowledge and the ability of the staff to address all questions and concerns, ensuring comfort and confidence in equipment usage. The user experience is frequently noted as positive, with many feeling supported and less anxious about starting new treatments, thanks to the encouraging and professional guidance provided.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, consistently reporting excellent and amazing support over... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the speed of... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and second... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was great. A very warm welcome by Heather. Very friendly and relaxing atmosphere. Pricilla in InspiAIR on Ogilvie Road, Gloucester, was a perfect consultant with a very clear explanation, p... See more

Rated 5 out of 5 stars

I felt the explanation of the asap machine and my condition were calm, and expertly presented. The telling will be tonight of course when I try it out but I had no trouble setting up the machine thi... See more

Rated 5 out of 5 stars

The staff are so welcoming and friendly. Tamara - Sharon & Jackie make the whole experience relaxed and comfortable. They were able to answer all my questions with confidence and obviously know... See more

Rated 5 out of 5 stars

The team at InspiAir Belleville is absolutely amazing! They showed nothing but kindess from the moment I entered the building. As someone who has been struggling to sleep for months, I have felt defea... See more


Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

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No recent history of asking for reviews

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4.9

All reviews

(576)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great customer service

I found that all the staff I dealt very friendly, knowledgeable During my 1 hour visit. They were extremely thorough explaining the operation of my new CPAP machine. Since my initial visit, I had a follow up phone call, re: my usage during the first few days of use and they offered me a review appt.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

New client to Northern Respiratory - Sault Ste Marie

As a new client to Northern Respiratory and new to these services, I was thoroughly impressed with the exceptional service provided by Stacie and the staff. They were extremely responsive to my call and consistently courteous, answering all my questions and assisting me with all necessary health forms. Stacie meticulously reviewed all aspects of the equipment and provided invaluable assistance with adjustments to ensure the best and most comfortable fit. On top of all that, I appreciate that Northern Respiratory is locally owned, which adds a personal touch to their outstanding service.

Scott...

27 May 2024
Unprompted review
Rated 1 out of 5 stars

CALLED APRIL 4TH ONLY PORTABLE ON…

CALLED APRIL 4TH ONLY PORTABLE ON RESERVE. TANK EMPTY TOLD SOME GUY WOULD BRING NEW TANK.NOTHING THURSDAY OR FRIDAY.CALLED SAT.THE 6TH CLOSED.CALLED MONDAY TOLD SCHEDULED TO BRING NEW TANK TODAY OR TUESDAY.TODAY APRIL 10 .STILL NO TANK

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and friendly

Everyone was friendly when I walked in. I was sent to talk with Nadeen to start she was fantastic about getting everything set up and my appointment made with Cora super fast. She is so friendly and compassionate with her clients. Cora was fantastic as well checked in on me to make sure things were working properly and when my machine wasn't sending the data in she came with a SD card to get the information since I am currently not driving and it would have been difficult to get into the building.
All around everyone was super nice I am grateful for their help with everything.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

My experience went great

My experience went great! Kerry explained everything about the sleep machine set up and ready to use! Kerry also answered all my questions and very helpful!
Thank you!
Brad Pearson

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

From start to finish Corina (Whitby location) was extremely helpful, provided amazing customer service and even went the extra mile to ensure I received my replacement mask as quickly as possible.
I would highly recommend them for your PAP needs!

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Nadine is a life saver.

I really appreciate the ride Nadine gave me today even though it was absolutely senseless, but that is the government. If this ride wouldn't have happened, I would of been rejected for in home oxygen therapy. Nadine was really courteous, and helpful with the equipment that was prescribed. She is a real pleasure.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

My meeting with Nadeen

Nadeem was very helpful and clearly explained all the products. She also outlined all the administrative steps involved. She even phoned the govt to see date of my last CPAP macine.
She had an excellent demeanor was was very approachable, I enjoyed our meeting

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Janice was great to work with

Janice was great to work with. She really helped me figure out what mask worked best. All the staff are so helpful and really make what can be an overwhelming situation much easier.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Linda greeted me on entry .She was…

Linda greeted me on entry .She was welcoming,friendly & efficient.Sonia Belanger-Lajoie reviewed my history and CPAP machine. Sonia was pleasant,informative & thorough in her assessment
The parking was close to the door and the showroom was customer friendly,with supplies displayed in view
I was very impressed with everything !

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Really great people

The people were helpful and so good at explaining everything. I feel like I am being talked to by friends not an impersonal company.

18 August 2023
Unprompted review

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