InSinkErator UK Reviews 2,001

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4.6

Kitchen Supply Store

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and positive attitude, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized and knowledgeable approach, often leading to quick problem resolution. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times. However, some customers expressed dissatisfaction with the product quality, particularly concerning the durability of hot water tanks, with some experiencing multiple failures within a few years. A few other people also felt that communication regarding order status or service appointments could be improved, and some encountered difficulties with getting support for specific issues or in certain geographical areas.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising agents for being helpful,... See more

Product

Clients share ambiguous opinions on product quality and durability. While some customers praise the... See more

Service

Consumers find service to be positive. Many reviewers praise the helpful and efficient staff, with some... See more

Response time

Reviewers mention positive feedback about response time. Customers frequently highlight prompt, pleasant, and... See more

Reviews shaping this summary

We absolutely love our waste disposal, so were saddened when it stopped working after nearly 4 years. We were very pleasantly surprised to find out it had an 8 year warranty, and even more surprised... See more

Company replied

Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more

Company replied

Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more

Company replied

The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more

Company replied

Company details

Kitchen Supply Store

Written by the company

There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.

Excellence in Customer Service

87% of calls answered within 20 seconds*

If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.

Contact info

Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
0800 389 3715
insinkerator.uk@whirlpool.com
insinkerator.co.uk

4.6

Excellent

2K reviews

5-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 8, 2025

Top brand. 5 yr without fault and 6 yr warranty

Had our insinkerator for 5 years no fault until the other day it just stopped working, luckily 6 year warranty which is great. I contacted the team they passed me on to a local branch who came out inspected the item then replaced for new item under warranty. Thank you such great service and quality of equipment

8 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 10, 2025

Hi Mark,

Thank you for sharing your experience with us! We're glad to hear your InSinkErator performed flawlessly in the last five years before it stops working. It's great to know that our warranty support was able to assist you with a replacement unit.

We appreciate your feedback, and we're pleased to know you're happy with both the service and the product. Feel free to reach out to us if you need further assistance.

Best wishes,
John
InSinkErator Customer Service

Dec 8, 2025

Excellent service and responce

Excellent service and responce! Very fast and smooth problem solving! Thanks you guys!

8 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 9, 2025

Hi Renars,

Thanks for your feedback! We're glad to hear you're pleased with the assistance, and we've been able to assist you in resolving the issue. If you need further assistance, we're here to help.

Best wishes,
John
InSinkErator Customer Service

Dec 8, 2025

Great Support!

I have recently ordered an InSinkErator product. While I had experienced a significant electricity issue with the unit sent by the local representative, global InSinkErator took full responsibility over the matter and responded to my call in less than 24 hours, suggesting to ship a new product. The replacement product arrived fast and included even a newer model. The support person (Jacki) was amazing and did everything to improve my experience.

This is my 3rd product from InSinkErator, and there is a reason for that. The products are great, lasting for decades, and the service is top quality.

Thanks a lot!

8 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 9, 2025

Hi Tsuri,

Thank you for your kind words! We're delighted to hear that our team was able to assist you promptly and resolve the issue for you. We always aim to provide fast and reliable service and it's great to know we met your expectations.

Your continued trust in our products and aftersales support means a lot to us. We'll make sure to share your feedback with Jackie and the rest of the team. Enjoy your new InSinkErator!

Best wishes,
John
InSinkErator Customer Service

Dec 7, 2025

Extremely helpful in locating the part…

Extremely helpful in locating the part I needed

4 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 8, 2025

Hi,

Thanks for sharing! We're glad to hear our team was able to help you find the part you needed. We're here to help if you need further assistance.

Best wishes,
John
InSinkErator Customer Service

Dec 5, 2025

Had an issue with a newly installed hot…

Had an issue with a newly installed hot tap and was referred to a service company. The guy was very knowledgeable and after ordering a replacement tap he came and installed it. During the install he needed to complete a couple of adjustments and left with the tap fully working. Very pleased.

3 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 8, 2025

Hi Stuart,

Thank you for sharing your feedback! We're happy to hear that the issue was resolved to your satisfaction and everything is now working perfectly. If you ever need further assistance, we're here to help.

Best wishes,
John
InSinkErator Customer Service

Dec 5, 2025

Hot Water Tank leaking problem…

Hot Water Tank was leaking problem resolved under warranty inside 2 days

3 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 8, 2025

Hi David,

Thanks for sharing your feedback! We're glad to hear you're pleased with our speedy response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

Told goods have been delivered and they have not.

Told goods have been delivered and they have not. So far no one seems able to explain what has happened but the delivery company cannot find any trace of my order, nor my personal and home details on their system.
Rather suggests that Insinkerator do not have a clue what is going on and I have paid in full for goods not received.

4 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 7, 2025

Hi Roy,

Thank you for your feedback. We're very sorry for the inconvenience, and we understand how frustrating the situation was for you. We appreciate your patience and time on the phone while we investigated and corrected the issue.

We remain committed to providing reliable service and we truly appreciate your feedback. We hope the resolution we offered helped improve your experience with us.

Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

Good response from LMS APPLIANCE…

Good response from LMS APPLIANCE REPAIRS. Regrettably the manufacturer did not offer a repair service as the motor had burnt out and the warranty was no longer valid. This resulted in an expensive product replacement cost.
Good service from the repair company and disappointing service from the manufacturer (Insinkerator).

4 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 8, 2025

Hi AB,

Thank you for sharing your feedback. We're pleased to hear that LMS Appliance Repairs provided you with great service, and we're sorry that the situation resulted in a replacement rather than repair.

We understand how disappointing it can be when an appliance fails and needed replacement outside its warranty period. We appreciate your comments, and we will continue working to improve the overall experience for all our customers.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

I’ve had to contact Insinkerator a…

I’ve had to contact Insinkerator a couple of times for advice. Each time I’ve received exceptional customer service. Thank you Insinkerator team.

4 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 5, 2025

Hi Jan,

Thanks for your feedback! We're glad to hear you're so pleased with the assistance. It's great to know we've been able to consistently provide you with exceptional service.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

First class customer service.

The experience I had with customer service was beyond satisfactory. They gave me the impression that they genuinely wanted to help. Needless to say, the outcome was perfect.

21 November 2025

Unprompted review

Reply from InSinkErator UK

Dec 5, 2025

Hi Huw,

Thanks for sharing your feedback! We're delighted to hear you are so pleased with the assistance and you felt reassured with our service. If you need further assistance, we're always here to help.

Best wishes,
John
InSinkErator Customer Service

Dec 2, 2025

Advice on Insinkerator tap

I needed advice on my appliance which was provided by a very friendly, polite, helpful person.

2 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 4, 2025

Hi Kim,

Thanks for your feedback! We're glad to hear that our team was able to assist you satisfactorily and provide the advice you needed. If there's anything else we can assist you with, we're here to help.

Best wishes,
John
InSinkErator Customer Service

Dec 2, 2025

I reported an issue with my hot/cold water tap. Billy, the specialist was very professional and helpful. During the conversation, he asked many questions to eliminate possible causes of incorrect use of the product without sounding offloading manufacturer's responsibility. The outcome was to book an engineer visit. The confirmation email came through in minutes. I am really satisfied with the experience, however I would rather not to have issues with my new tap.

12 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 24, 2025

Hi Ms. Wang,

Thanks for sharing your experience with us! We're pleased to hear that Billy provided a professional support and took the time to thoroughly assess the issue with your InSinkErator tap. We always aim to ensure clear communication and resolve concerns as smoothly as possible. We're glad the process from troubleshooting to arranging an engineer visit was efficient for you.

We understand how important product reliability is, and we appreciate your patience while we work to make things right. Should you have any questions or concerns, we're always here to help.

Best wishes,
John
InSinkErator Customer Service

Nov 20, 2025

Very poor reliability on the hot water…

Very poor reliability on the hot water tanks .
Mine failed, and the warranty only covers you for a year.
I had it for under 2 years.
Won't be buying any more insinkerator products again.

18 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 21, 2025

Hi John,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the hot water tank, and we understand how frustrating it can be when a product stops working outside the warranty.

As with most products, performance can be affected by different factors such as installation, usage conditions, and especially the water quality for hot water tanks. In areas, with hard water, mineral buildup can place additional strain on hot water tanks over time, which impact its performance. That's why we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.

After reviewing your record, we found that our representative reached out to you with an offer of assistance. We hope this helps address your concerns.

We remain committed to supporting you and ensuring you get the best possible outcome. Please don't hesitate to contact our support team at https://support.insinkerator.com/app/ask_UK if you have any questions.

Best wishes,
John
InSinkErator Customer Service

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