A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Water tank replacement despite being just outside warranty period. Many thanks
14 May 2026
Unprompted review
Instant replacement!
We absolutely love our waste disposal, so were saddened when it stopped working after nearly 4 years. We were very pleasantly surprised to find out it had an 8 year warranty, and even more surprised to get an immediate brand new replacement when it could not be fixed! :-)
29 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Lee,
Thank you so much for sharing! While we were sorry to hear your original unit stopped working, we are glad we could make things right for you with the brand-new replacement.
We take great pride in our warranties, and stories like yours are exactly why we offer them. We believe that when you invest in an InSinkErator, you’re investing in long-term peace of mind. It’s wonderful to hear that you are pleased with our warranty process.
If you need further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Great service and good quality
Staff were extremely helpful and efficient. New Hot Tap system was ordered and delivered within the 2 days, as promised. All packing was eco friendly - re-constituted cardboard, brilliant!! Just as packaging used to be before plastic took over. Thanks
6 May 2026
Unprompted review
Reply from InSinkErator UK
Hi Shirley,
Thank you so much for the 5-star review! We are thrilled to hear that your new InSinkErator Hot Water Tap arrived exactly as promised and that our team provided the efficient service we strive for.
It’s especially great to hear your feedback regarding our eco-friendly packaging. We’re committed to moving away from unnecessary plastics, and we’re glad the re-constituted cardboard hit the mark for you! We agree that sometimes the 'old way' of doing things is the best way forward for the planet.
Enjoy your new hot water system and thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Incredibe customer service!
Incredibe customer service from Insinkerator. Very friendly, clear and consice help from the team. Super happy.
11 May 2026
Unprompted review
Reply from InSinkErator UK
Hi Jake,
Thanks for taking the time to share your experience! We're glad to hear you're very pleased with the support from our customer service team. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
A very good experience with the advisor…
A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she explained quickly and clearly practical suggestions of what to try ourselves first, which cured the problem immediately.
Very pleased.
8 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Rusticjohn,
Thank you for sharing your feedback! We're delighted to hear that you had such a positive experience with our customer service team. It's great to know the troubleshooting quickly resolved the issue and saved you from a plumber's visit.
If you need further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Good customer Service
Customer Services were friendly and understanding of my situation. They put into motion a like for like replacement. Item not yet received, so no further comment applicable at this stage.
28 April 2026
Unprompted review
Reply from InSinkErator UK
Hi James,
Thanks for taking the time to share your feedback! We're glad to hear our team was able to assist you efficiently. We appreciate your patience while you wait for the item to arrive. If you need further assistance, please don't hesitate to get in touch.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Elisabetta,
Thanks for your feedback! We're glad to hear you're satisfied with your experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Amazing service - thank you
Superb! Called up about a broken pipe on my hot water tap, super helpful and they even sent the part for free, totally unexpected!
Thank you
21 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Paul,
Thanks for your feedback! We're glad to hear we could help you with the part you needed. It's our top priority to provide efficient and reliable service, and it's great to know we exceeded your expectations. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great service and quick resolution
23 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Mane-singh,
Thanks for you feedback! We're glad to hear you're pleased with your after-sales experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service
The customer service agents are really good and very helpful. I had to call 3 times for my problem, and had the same one twice! Very professional. Thank you!
22 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Lee,
Thank you for taking the time to share your feedback! We're delighted to hear that our team has been consistent in providing you with exceptional service. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent dealing with a fault
I had my first Insinkerator in 2020 - it totally exploded when I tried to change the filter in 2023 (just as warranty expired) so I replaced the entire unit at high cost. Today, I went to change the unit and the casing cracked I have only used genuine filters (which are expensive). As mentioned earlier, the filters aren’t cheap, I replace as advised every six months or sooner if needed, we live in a hard water area so this might be something to do with it. The helpline was helpful, but tap still not working.
***Since writing this review Insinkerator have been in touch- the faulty part has been replaced for free, although I haven't managed to fix it yet-(I will get someone to do it for me), I am impressed with how insinkerator have dealt with my complaint and my hottap will be up and running very soon. Looking forward to my instant hot water! Really missing it. Thank you insinkerator-such an improvement since my last experience.
17 April 2026
Unprompted review
Reply from InSinkErator UK
Dear Sarah,
Thank you for your feedback. We're sorry to hear about the issue with your hot water tap, and we appreciate your time on the phone to discuss about the resolution.
Thank you for the additional star! We're glad to hear we could improve your experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
Customer Service agent was extremely…
Customer Service agent was extremely helpful, understood my problem regarding my subscription ans was able to offer me a great discount to buy the items I neeed
15 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Chris,
Thanks for sharing your experience! We're glad to hear that our customer service team was able to assist you efficiently and offer a suitable solution.
Thank you for your purchase!
Best wishes,
John
InSinkErator Customer Service
Prompt polite service
The person on the phone was very helpful and gave me clear information and advice.
The faulty product is being replaced under warranty with no issues
15 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Michaela,
Thank you for taking the time to share your feedback! We're delighted to hear you're satisfied with your after-sales experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Not impressed
Not impressed. I attempted to purchase filters for my hot water tank. The website refused to accept any credit or debit cards for payment on no less than three separate attempts. I have placed a call for someone to ring me to complete the purchase, but two hours later, still no returned call.
10 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Paul,
Thank you for your feedback. We're sorry to hear about the issue you encountered with the payment processing after multiple attempts, and for the delay in getting back to you. This is not the level of service we aim to provide. Please be assured that we have shared your comments with our website development team for review.
We appreciate your time on the phone this evening to discuss how we can assist with your order. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Professional service
Professional service. The engineer was polite and very helpful. Everything was perfect.
10 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Charles,
Thanks for sharing your feedback! We're delighted to hear you had such a positive experience with our service engineer. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Problem with fitting new filter
I contacted Insinkerator this morning regarding a problem regarding fitting a new filter.The representative I spoke to listened to my problem in a polite professional manner and suggested a probable solution to try and rectify the problem by sending the a replacement filter to try.
7 April 2026
Unprompted review
Reply from InSinkErator UK
Hi Richard,
Thank you for your feedback. We're glad to hear that our team was able to assist you efficiently, and we hope the replacement filter helps resolve the issue. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_U
Best wishes,
John
InSinkErator Customer Service
Very helpful customer service
Very prompt, pleasant and helpful customer service. Ordering online was easy.
30 March 2026
Unprompted review
Reply from InSinkErator UK
Hi Louise,
Thank you for your feedback! We're glad to hear that you found our customer service team efficient. It's great to know your online ordering experience was smooth and easy as well. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Difficult to order online
29 March 2026
Unprompted review
Reply from InSinkErator UK
Hi Carol,
Thank you for your feedback. We're sorry to hear that you found our online ordering process difficult. Your experience matters to us, and we want to make sure ordering is as smooth and convenient as possible.
We will review your comments with our team to identify areas where we can improve the process. In the meantime, if you need assistance placing an order, our customer support team is ready to help. Please reach out to us at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Happy customer
Everyone I spoke to was very knowledgeable and really helpful. The ultimate solution exceeded my expectations.
26 March 2026
Unprompted review
Reply from InSinkErator UK
Hi Roger,
Thanks for your feedback! We're thrilled to hear that our team was able to provide you with consistent exceptional service. We're glad to know that we've set the bar by resolving your concerns beyond your expectations.
If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service .
The customer service representative I spoke to was very polite and listened to the problem I was having, sorted everything out to my complete satisfaction, very pleased, thank you.
25 March 2026
Unprompted review
Reply from InSinkErator UK
Hi John,
Thank you for taking the time to share your feedback! We're delighted to hear that you are happy with the assistance and our team handled your concerns to your full satisfaction. We're always here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
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