IN'n'OUT Autocentres Reviews 

15,141
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,330 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff who complete vehicle maintenance and MOTs with impressive speed and efficiency. Consumers also appreciate the remarkably straightforward online booking process, thorough health checks, and reasonable prices offered across various locations. However, some people mentioned experiencing unexpected high costs or receiving final repair bills that significantly exceeded their initial quotes. A few other people also felt that customer support and communication regarding unresolved problems or scheduling difficulties required better attention. Some reviewers were not happy with occasional delays during their appointments and difficulties reaching staff by phone.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick turnaround times for MOTs... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing the online system as... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly staff and helpful advice.... See more

Price

Customers had positive experiences with price, frequently highlighting very reasonable costs and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm leaving this 5 star review for Mariusz at the Newark on trent branch. Mariusz went above and beyond to rectify an issue with our brakes. We were almost 100 miles from home, and would have had maj... See more

Company replied

Rated 5 out of 5 stars

In this occasion, I took my car in for an MOT and it was carried out with no issues. The only thing that surprised me was the failure regarding one of the seat belts. It has been passed by them and ot... See more

Company replied

Rated 5 out of 5 stars

Used this business for over 6 years and never had a problem.went yesterday for a air conditioning regas and very prompt service.the only down side is there is no option to change your booking online I... See more

Company replied

Rated 5 out of 5 stars

Always great service. Had a booked MOT but also needed to get another vehicle repaired urgently which was unplanned - both vehicles sorted within the hour. Very grateful for friendly efficient service... See more

Company replied


Company details

  1. Car Service
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Tire Shop

About IN'n'OUT Autocentres

Written by the company

IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's. We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple. Visit our website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(15,141)

1,294 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service.

I always take my car to In & Out. They are fantastic and always do a first rate job for me.

30 June 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for sharing your positive experience with us, Mr. Perry. We very grateful for your loyalty and are glad to hear that you always receive first-class service at IN'n'OUT Autocentres. Look forward to seeing you again in the future!

Rated 5 out of 5 stars

Great job

Booked in on Monday for a few repairs at the Warrington garage. Fixed and working great again thanks.
Thanks to Syd and the mechanics. Great job again.
Regards Mike

7 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

We are absolutely thrilled to hear that you had a great experience at our Warrington centre. Thank you for your kind words and for choosing IN'n'OUT Autocentres.

Rated 5 out of 5 stars

Great experience

Great experience, very professional

7 July 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you so much for sharing your positive feedback!

Rated 5 out of 5 stars

Good experience

Good price.
Work completed within the hour promised.
Convenient location.
Friendly staff.

7 July 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Thank you for your wonderful feedback. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Staff very helpful and polite nice…

Staff very helpful and polite and they have a nice little room were you can sit and wait and have a variety off drinks free will be back again next year personal I was very pleased with everything and everyone 10/10

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Mariusz - Newark on trent

I'm leaving this 5 star review for Mariusz at the Newark on trent branch. Mariusz went above and beyond to rectify an issue with our brakes. We were almost 100 miles from home, and would have had major issues had he not done everything possible to fit us in and fix the problem. Cannot thank him enough, not only did he make sure we could drive home safely, he also saved our wedding anniversary/honeymoon weekend from being ruined.
THANK YOU MARIUSZ!

6 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you so much for taking the time to leave such a wonderful review, Richard.

We're delighted to hear about the exceptional service Mariusz provided at our Newark-on-Trent branch. We'll be sure to pass on your kind words and recognition to Mariusz, they'll mean a great deal to him. We're especially pleased that he was able to help save your wedding anniversary and honeymoon weekend.

Thank you again for your feedback, and we wish you both many happy years together and many safe journeys ahead!

Rated 5 out of 5 stars

An outstanding garage and the only one I trust

I have been using in & out Wisbech for 7+ years & I cannot recommend In and Out Autos in Wisbech highly enough. They are the only garage I truly trust with my car, and the service is consistently excellent. Ben, the manager, is always polite, professional, helpful and honest. He takes the time to explain things clearly and makes the whole process straightforward and reassuring. The mechanics, Dan and Bradley, are outstanding, their workmanship, attention to detail and professionalism are second to none. It is rare to find a garage that combines technical expertise with genuine customer care, but In and Out Autos Wisbech do exactly that. I cannot praise the team enough and would not hesitate to recommend them to anyone looking for a reliable, trustworthy and professional garage."

6 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you so much for your incredible review and for trusting us with your car for over seven years. It means a great deal to the whole team.

We're delighted to hear that you've consistently had such positive experiences with us. Ben, Dan, and Bradley will be thrilled to know their professionalism, honesty, and dedication have made such a lasting impression.

Your kind words about our workmanship and customer care are truly appreciated, and we're grateful for your recommendation. We look forward to continuing to look after you and your car for many years to come.

Thank you again from everyone at IN'n'OUT Wisbech!

Rated 5 out of 5 stars

The service is professional & very…

The service is professional & very honest

Staff are brilliant
Just a pleasure to take my vehicle there
Would recommend to anyone interested

4 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

We're absolutely thrilled to hear about your positive experience at IN'n'OUT Autocentres. Thank you for sharing your feedback!

Rated 5 out of 5 stars

All done within the time

All done within the time, no surprises, and the location allows to go window shopping while it is all being done

4 July 2026
Unprompted review
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Reply from IN'n'OUT Autocentres

Your positive experience is greatly appreciated. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Excellent MoT service

Excellent MoT service. They never try to rip you off! Quick and friendly service.

4 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Your positive feedback is greatly appreciated. Thank you for sharing your experience with our MOT service.

Rated 1 out of 5 stars

Went in today fof mot

Went in today fof mot . Paid for work to be done costing £260 so out of interest went to couole of garages asking for quotes one said £110 one said £120 they couldnt believe the invoice when inshowed them how much they harge for a wioer and droo link . Rip off merchants never go there again plus i dont think they even serviced my car last time i took it for service . Never use these

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service great information quickly…

Great service great information quickly done.

4 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for your fantastic review!

We're so pleased to hear you received great service, clear information, and that everything was completed quickly. We really appreciate your feedback and look forward to welcoming you back again in the future!

Rated 3 out of 5 stars

Long uninformed delays

Booking process was good and easy. They called me in at 11:45 -1:15 for car maintenance and mot. Arrived on time and my appointment was changed to 12:30 for near reason. Then Got a message at 1:55 that car was ready. Came to the center they said my car appointment was at 2:30 and the car will be ready at 3:30. Had to wait for 2 additional hours before i got my car

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Re-gas to Air Con

Re-gas to Air Con, called in to ask about price price very good and done there and then

3 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for your wonderful feedback on the re-gas service for your Air Con at IN'n'OUT Autocentres.

Rated 5 out of 5 stars

They did the job when they said they…

They did the job when they said they would, reasonable prices and top service as always.

3 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for your review. We're glad to hear you were satisfied with our service.

Rated 5 out of 5 stars

I'd go again

Let me start with my aged car did not survive the MOT and needs to be scrapped.
The team were polite, honest and straightforward. The waiting room is basic but was cool and had free coffee.
The bad news was delivered well and I will be back with my next car.

2 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for taking the time to leave us a review.

While we're sorry to hear your car didn't make it through its MOT, we're pleased that our team was able to deliver the news in a polite, honest, and straightforward way.

It's also great to hear you found our waiting area comfortable and enjoyed the complimentary coffee!

We really appreciate your kind words and look forward to welcoming you back with your next car. Safe motoring, and thank you for choosing IN'n'OUT!

Rated 5 out of 5 stars

I have used “in and out” for the past 4…

I have used “in and out” for the past 4 years, Liverpool Speke & Hertfordshire Hoddesdon

Very honest, reliable, trustworthy company and I will continue to use their service

Thank you for my MOT today

2 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

We're absolutely thrilled to hear about your positive experiences with us over the past 4 years at different locations. Thank you for choosing IN'n'OUT Autocentres for your MOT today!

Rated 5 out of 5 stars

No hidden extras

No hidden extras , everything explained clearly straight forward, win win

2 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for sharing your experience with us. We're glad to hear that everything was explained clearly with no hidden extras.

Rated 5 out of 5 stars

Asked the lad that did the oil change…

Asked the lad that did the oil change if he could see anything amiss underneath and he said he couldn't really find fault. I honestly expected something to be on its way out but nope. So I trust them.

2 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thanks for trusting us with your oil change. We're delighted to have met your expectations.

Rated 5 out of 5 stars

Helped with my request to proceed as…

Helped with my request to proceed as early as possible, very efficient

2 July 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for your review!

We're pleased to hear that our team was able to help with your request and get everything arranged as efficiently as possible.
Thank you for choosing IN'n'OUT Autocentres, we look forward to welcoming you back in the future!

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