Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... See more
Company replied
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... See more
Company replied
David Yeoman came to our pharmacy to empty our medicine disposal dupe bins. We had a lot of medicines to dispose of and he went the extra mile and accommodated to us. We were very impressed with his... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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Super efficient service as always
8 June 2026
Reply from Initial Medical
We're glad you enjoyed your experience. We appreciate your kind words!
Pick ups are normally the same time…
Pick ups are normally the same time each time, Richard who does our collections is always happy and polite
2 June 2026
Reply from Initial Medical
We're so glad to hear about your consistent pick-up times and positive interactions. We appreciate your kind words.
Excellant Service
David is superb, his customer service skills are excellant and he always communicates well with us to ensure we know what collections are due each week!
3 June 2026
Reply from Initial Medical
Hello Portman Dental,
Thank you for leaving a positive review of our service, I am glad our team have been able to support your dental practice with our Dental Waste services.
Initial Medical
Customer service you are on top of your game and able to give me askeds when i need them
Customer service
Staff
5 June 2026
Reply from Initial Medical
Thank you so much for the 5 stars! We are absolutely delighted to hear that our customer service team is completely on top of their game and delivering the answers you need!
⭐⭐⭐⭐⭐
It is always lovely to see Richard on a Friday morning. He is consistently punctual, friendly, and always greets us with a smile. He is understanding of the busy nature of mornings and is always professional and approachable.
Our bins are always emptied efficiently and left clean and tidy afterwards. Richard takes pride in his work and is an excellent representative of the organisation. His positive attitude and reliability do not go unnoticed, and we really appreciate the excellent service he provides every week.
5 June 2026
Reply from Initial Medical
We are so pleased to hear such wonderful feedback about our team member's consistent punctuality, friendliness, and professionalism. We truly appreciate you recognising the excellent service provided and the care taken with your bins. Thank you for sharing your positive experience.
Jude is very personable and does a…
Jude is very personable and does a fabulous job. Always reliable and a credit to the company
4 June 2026
Reply from Initial Medical
We are so happy to hear you received such fabulous service. We appreciate your kind words and positive feedback.
Friendly and professional
Jude is very friendly and professional. If I have any queries she is always happy to answer them.
4 June 2026
Reply from Initial Medical
Thank you for your excellent five-star review! We're delighted to hear our team provides friendly, professional service and answers all your questions.
Great customer service from Jude
Jude is always very efficient, polite and friendly when she visits our Sites.
29 May 2026
Reply from Initial Medical
We're so glad to hear about your positive experiences. Thank you for sharing your kind words with us!
Reply from Initial Medical
We are so glad you had a positive experience. We appreciate your kind words.
Reply from Initial Medical
We're glad to hear you appreciate our service and punctuality. Thank you for your kind words!
Their employee (David) is lovely
Their employee (David) is lovely. He is always kind and respectful with everyone. He does a great job. He answers all our questions and nothing is too much for him
1 June 2026
Reply from Initial Medical
We truly appreciate you sharing your positive experience. We are so glad to hear that our team member provided such kind and helpful service.
Reply from Initial Medical
We are so happy to hear you had a great experience with us! We appreciate your kind words.
Reply from Initial Medical
We're so glad you enjoyed our service. Your kind words mean a lot to us!
Reply from Initial Medical
We are so pleased to hear about your excellent experience with our service. We truly appreciate your kind words and positive feedback.
Excellent service
Peter the collection driver was great, communication from both the office &
Peter, who contacted me 24 hrs prior to my collection to confirm the best time for me, which is very much appreciated & just elevates the service to excellent.
22 May 2026
Reply from Initial Medical
We are so pleased to hear about your excellent experience with our collection service. We truly appreciate your kind words and positive feedback.
Jude rocks !
Jude is our initial person, she’s such a happy person always has a smile on her face and goes above and beyond she’s an asset to your company !
22 May 2026
Reply from Initial Medical
We're so happy to hear about your positive experience! We truly appreciate you sharing such wonderful feedback with us.
The driver is very friendly and…
The driver is very friendly and approachable, remembering our names. He comes at the same time each week and always let us know if there will be a change the following week. I.e if it’s a bank holiday or if he will be on holiday. We are always asked if we need any more bags.
21 May 2026
Reply from Initial Medical
We are so happy to hear about your positive experience with our driver! It's wonderful to know that our team provides such friendly and reliable service, keeping you informed. We truly appreciate your kind words.
Highly recommend
Collections always happen on time and in full. Communication is excellent, especially from David Steinson who goes above and beyond to ensure the service we receive is excellent. Highly recommend.
20 May 2026
Reply from Initial Medical
We are so glad to hear that our collections are consistently on time and that our communication is excellent. We truly appreciate your high recommendation!
The new collection operator is…
The new collection operator is outstanding always calls before arrival ensuring I’m available really polite and efficient
21 May 2026
Reply from Initial Medical
We're so glad to hear about your positive experience with our collection operator. We appreciate you sharing this wonderful feedback!
I have found tbe service to be…
I have found tbe service to be reliable, efficient and friendly, thanks to our regular operative, Jude
7 May 2026
Reply from Initial Medical
Thank you for your wonderful five-star review. We are delighted to hear that our service is consistently reliable, efficient, and friendly.
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