IMS Property Group Reviews 

Great service - we used IMS as our mortgage broker. I would definitely reccommend them. Particular thanks to Kyrie for answering all of my questions and queries promptly!

IMS have just sorted us a fantastic mortgage deal to buy our property, they're so thorough and professional. We have used them before and wouldn't hesitate to use them again in the future. If you're thinking of contacting IMS to use their services, don't hesitate, they're brilliant.

Consistent and fab service from Michelle and team, super prompt responses to emails and always try to find the best deal suited to your circumstances, would definitely recommend.

Fantastic service from Michelle and her team AGAIN. Nothing is a problem, all very knowledgeable, fantastic communication throughout and they go above and beyond to suit your needs as an individual. Highly recommend 👌

This is the third time I’ve used Michelle and the team after they were initially recommended to me. Absolutely fantastic team and the only mortgage broker I would use!

As well as exceptional mortgage advise, IMS have successfully rented my property for over 15 years to a very high standard

IMS sold my son and daughter in laws house within 9 days. Michelle Niziol is their mortgage advisor and sorted their mortgage as well. They also assisted with purchase of their on going purchase. They go above and beyond with their service and are always available at every stage.

Have used Michelle since we bought our first home in 2012 and recently used IMS to sort out our remortgage application. Have always found IMS to be nothing but friendly, professional, honest, knowledgeable and supportive when it comes to anything to do with property. Everything is explained, nothing is too much trouble. Our remortgage experience has been a breeze. Michelle fixed our rate so everything was done and then when rates lowered, contacted us and arranged for us to be fixed in at a lower rate; saving us a considerable amount of money in monthly repayments. First class service as always and would recommend with confidence to anyone

Michelle has been fantastic at sorting out our remortgage. She listened carefully to our concerns, explains things clearly and is quick to sort things out and communicate back to us. Would highly recommend IMS.

Can not recommend IMS enough, Michelle is fantastic. She has been so helpful, she does absolutely everything for you and does it quickly, always making sure she gets you the best deals. I have used other mortgage brokers in the past and they don't compare. Michelle even answered my emails (quickly may I add) whilst she was away on annual leave in Barbados! Honestly cant thank her enough.

Friendly, clear and very efficient service & advice provided.

Been back to IMS multiple times now for mortgage and letting advice and every time the service has been absolutely amazing. Quick action taken and all questions answered. Can recommend them to anyone on the buying or letting journey. Thanks for continuously delivering first-class service.

Very helpful and very nice and friendly people!
Thank you for everything!

At the beginning of June, my fiancé and I began the process of purchasing a 2 bed flat, through Lynsey Gorgen. I was 4 months pregnant at the time of viewing, and we were repeatedly assured that completion would take around 8-12 weeks.
At the end of August, having received none of the enquiries back, we decided that we may have to withdraw from the purchase. In response to the email stating this, our solicitor informed us that the Housing Association had never been made aware that the property was for sale, which surely was the responsibility of the estate agent. This delayed the process further, but eventually, we were given the exchange date of the 20th October. My due date was the 21st October and all parties were made aware of this from the beginning. Upon contacting Lynsey to suggest this timeframe might not be plausible for us, her response was “let me know if you want to pull out so I get let the vendor know, she has a job starting in September in new castle so will need to re advertise if you don’t want to proceed”. For a company whose slogan is ‘people before property’, this is a heartless and inappropriate response to receive from the Property Director.
Upon completion, I contacted Lynsey, to confirm that all white goods would be removed from the property, as agreed in the contract. However, when we moved in, the items were not removed, and we had to pay to have them taken away. IMS directed us to contact our solicitor for a reimbursement, however our solicitor has been unable to contact the seller. On attempting to contact IMS again, we were told quite rudely that once the sale went through, the items became our responsibility. It is audacious and grossly unfair to consider this expense to be our responsibility, when Lynsey clearly stated that these items would be removed before our arrival.
Throughout the process, IMS has been slow, passive and uncaring. We repeatedly contacted Lynsey for updates and expressed our distress, but rarely received a response. Any reply we did receive was short, providing no update, or even giving contradictory information to that provided by our solicitor. Lynsey never chased the progress, without us asking, and failed to offer any understanding or sympathy towards our situation. Not only were we forced to move house the day before my due date, and 6 days before I went into labor, but we have had to pay a considerable sum of money, on account of the misinformation, provided by IMS.
From beginning to end, completion took 20 weeks, and I am certain that a large part of this delay was due to the negligence of IMS.

A* service! Michelle was really helpful with anything I needed and made everything run smoothly! Highly recommend!

We rented our house out through IMS and can't recommend them highly enough. The whole experience has been excellent.

Lynsey impressed us from the first engagement. She demonstrated deep knowledge of the market and had a plan for proactively marketing our house to achieve the best possible rental price. Lynsey's professionalism and hustle inspired confidence in her plan and she and the IMS team delivered on it!

The whole experience of working with IMS has been a pleasure and we could not be happier with our decision. Lynsey and IMS found us a tenant quickly, achieving the full rental amount they targeted.

We have remortgaged a few times with IMS now and we always come back for one simple reason; the professionalism and ease of getting a good deal organised for us. Michelle and her team are always quick to respond to questions that have arisen and have given great assurance that the process is completing well. Would recommend to anyone trying to find a new mortgage!

I am currently in the process of selling my apartment and have had a stressful experience with a different Estate Agent (not IMS). As it is, it does now look as though, at the eleventh hour, they've managed to sell it - however, Michelle and Lynsey from IMS were poised to take over from today. So, because of their amazing personal customer-focused approach, the way in which they've dealt with me, the advice they've given and their graciousness and integrity, I am still going to leave them a 5 star review. In the time I've been dealing with them, they have given me nothing but 5 star service. Although I couldn't eventually go through with moving to them, I can tell you that I've had a better service from them in the last 3 weeks than I've had from my current estate agent for the last 2 months. They answer emails and phone calls immediately, their communication has been outstanding. They have been personable, warm, friendly, utterly professional, and so very knowledgeble on shared-ownership matters.

I have always used IMS for my mortgages, and I bought my current apartment through them. The only reason I didn't go straight to them this time was because I thought I should stick with the same agency I was buying my onward purchase through. I was wrong, and I wish I'd gone straight to Michelle. It still might have taken a while to sell, but I would have been treated to a far more more personal service and would not have felt an iota of the stress. It's not a mistake I will make again. Thank you to Michelle, Lynsey and Tracy who, through their professionaism and personal touch, have more than earned the fee I will now be reluctantly giving to someone else.

Reliable and trustworthy, professional and approachable, I’ve been renting the house I’m in now for over 4 years , IMS have been a godsend! I call them for advice and help with everything (rather than call the landlords who are hard to get in touch with) they have help with any issues or questions I’ve had and are always so friendly (I literally have Lynsey on speed dial) . I would love 100% recommend them and would only go through them myself now.

Lynsey has been amazing, keeping me updated and going above and beyond in helping review properties.