Imperial Corporate Events Reviews 

804
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional organization of events and trips, noting the smooth execution of transport and itineraries. Many highlight the high quality of staff, describing them as helpful, professional, and dedicated to ensuring a fantastic experience. People consistently enjoy the excellent quality of food, accommodation, and overall event atmosphere, making for memorable holidays. However, some customers noted logistical challenges, such as long waits for transport or being dropped off far from venues, and felt staff communication was occasionally lacking. A small portion of people also mentioned that the actual experience or accommodation did not always meet the promised five-star standards or expectations.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers praising the exceptional service, hospitality,... See more

Staff

Reviewers mention positive feedback about staff, with many praising their helpfulness, professionalism, and... See more

Location

Customers had positive experiences with location, with many reviewers praising the first-class quality of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding food and drinks, which... See more

Holidays

Clients share positive opinions on holidays, with many reviewers reporting a fantastic and wonderful time,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

a good hospitality area close to the stand great staff in the venue and the food was good quality and nicely presented. the only thing that marred the event was the constant chatter throughout the ten... See more

Company replied

Rated 4 out of 5 stars

The overall organisation was exceptional. The Belmond train n experience was fabulous. A rain shower intervened to send people below decks on the river trip, but no fault ascribed! The only negativ... See more

Company replied

Rated 4 out of 5 stars

The Singapore Eastern and Orient Train trip was fantastic and would deserve 5 stars except for the time "wasted" hanging around at Marina Bay Sands Hotel waiting for room allocation or transport to a... See more

Company replied

Rated 4 out of 5 stars

Fabulous event. Pick ups and drop offs were well organised in a luxury coach. Seats at GP were excellent. We had booked one twin room but this wasn’t known by the hotel (the 3rd time this has happened... See more

Company replied


Company details

  1. Event Management Company
  2. Event Ticket Seller

Written by the company

For over 20 years, Imperial Corporate Events has been unlocking access to the world’s most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?


Contact info

4.2

Great

TrustScore 4 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(804)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous Day at Ascot King George

What a day.. From start to end this fabulous day was amazing. Just entering into Ascot the experience started. Music was electric and gave a perfect vibe. The food was just outstanding, best steak ever!!! Staff looked after you nothing was to much trouble, I was smiling from the word go. Definitely would recommend this to anyone. A day to remember.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

We're absolutely thrilled to hear that your day at Ascot was so memorable from start to finish. We truly appreciate your recommendation and hope to welcome you back for another unforgettable experience soon!

Rated 5 out of 5 stars

Perfect day out.

Had the most amazing experience on king George day at Ascot. The venue was brilliant, with great views of the racecourse. the staff were so professional and friendly. Food and drinks 10 out of 10. And what made the day even more special, was the live band playing around the room, and giving everyone the perfect lift for a fantastic day.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you so much for your kind words! We're delighted to hear you had such an amazing experience on King George Day at Ascot. It’s fantastic to know the venue, views, food, drinks, and especially the live band all helped make the day so special. We’ll be sure to pass your lovely feedback on to the team. We hope to welcome you back again soon for another unforgettable day.

Rated 5 out of 5 stars

King George day

The whole day
Great hospitality
Lovely food. Lots of drink variety
Horse racing and a live band

What more do you need

Thank you imperial

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your great review! We're so pleased to hear you had such an enjoyable day .We're so glad we could be a part of your day and really appreciate your kind words.

Looking forward to welcoming you again soon!

Rated 5 out of 5 stars

Superb day out

Superb day out, really well organised. Staff are friendly and efficient. You just have to turn up on the day and enjoy yourself.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your wonderful feedback. We’re delighted to hear you had a great time

Rated 5 out of 5 stars

Just attended king George day at Ascot…

Just attended king George day at Ascot with Imperial, without a doubt was the best day of my summer, the function band were amazing as always and the hospitality was amazing! Always a smooth sailing experience with Imperial

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you so much for your wonderful review! We're thrilled to hear that King George Day at Ascot was the highlight of your summer. It’s always a pleasure to welcome you, and we're so glad the function band and our hospitality made the day extra special.

Rated 5 out of 5 stars

What a fantastic day we had at Ascot…

What a fantastic day we had at Ascot with Imperial Corporate Events. I’d go as far as saying the best day I’ve ever had at the races.
The food, service, and atmosphere created in the marquee was first class.
Can’t wait till next year.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for such an amazing review! We're absolutely delighted to hear that your day at Ascot with us was one of the best you've ever had at the races. We truly appreciate your kind words and can’t wait to welcome you back next year for another unforgettable day!

Rated 5 out of 5 stars

King George’s Day at Ascot 2025

Went to King George’s Day at Ascot on 26th July 2025. OMG! Amazing! I come every year and love it. I even feel this was the best one yet. The function band is amazing (a great variety of songs and lots of dancing), the food is excellent and the betting is awesome. Fantastic service from all the ICE staff and waiting staff at Ascot. Will most definitely be booking this again next year.

26 July 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Thank you for such an incredible review! It means so much to us that you return year after year, and we’re glad the atmosphere, food, music, and service all made it a standout experience. We’ll be sure to pass your kind words on to the ICE team and Ascot staff. We can't wait to welcome you back next year for another unforgettable day.

Rated 5 out of 5 stars

🌟 An Unforgettable Day Thanks to…

🌟 An Unforgettable Day Thanks to Imperial Corporate Events & the Amazing Dan! 🌟

Wow — where do I even begin? Our recent day out with Imperial Events to see Sabrina Carpenter live in Hyde Park, London was nothing short of magical, and it’s all thanks to Dan, our phenomenal host who turned a great event into a truly unforgettable family experience.

From the very first interaction, Dan was a total superstar — professional, welcoming, and bursting with positive energy. He went above and beyond every step of the way to make sure we were not only looked after, but that we felt like VIPs from start to finish. Whether it was organising the smooth entry, guiding us to the best spots, or checking in to make sure we were all having the time of our lives — Dan handled it all with a smile and genuine care. Honestly, it felt more like being looked after by a close friend than a host!

The event itself? Incredible. Sabrina Carpenter was phenomenal (as expected!), but what truly made the day special was how effortless and joyful Imperial made the whole experience. No stress, no queues, just pure enjoyment and the freedom to soak up every moment.

It’s rare these days to come across a service that not only meets but exceeds every expectation, and for that reason, I’ll absolutely be back to book future events with Dan and the Imperial Events team.

If you’re thinking about booking — don’t hesitate. Just do it. You’ll come away with memories to last a lifetime, just like we did.

⭐️⭐️⭐️⭐️⭐️
10/10 — Amazing day, amazing host, amazing experience!

5 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your incredible review! We’re absolutely delighted to hear your day at Hyde Park was such a magical experience. It’s fantastic to know Dan made such a lasting impression he truly is a superstar, and your kind words mean the world to him and the whole team.

Thank you for choosing Imperial Events we can’t wait to welcome you back for more unforgettable moments!

Warm regards,
The Imperial Team

Rated 1 out of 5 stars

Monaco Grand Prix…

I recently joined a Monaco Grand Prix trip booked through Imperial Corporate Events. It was sold as a luxury experience for two people at a so-called “discounted” rate of £6,000 — but the overall delivery didn’t come close to justifying the cost.

The hotel was far from premium. The decor was strange and out of place — including mannequins dressed in what looked like old Michael Jackson and Elvis costumes — which made the space feel more like a themed attraction than luxury accommodation. The in-room amenities were also lacking, with a broken fridge and phone among the issues.

The “chartered flight” we were told to expect turned out to be a regular low-cost airline with group-booked seats — no exclusivity, no added comfort, and very different from how it was initially presented.

On-site support was minimal, and due to the overall quality of the trip, we decided to pay for alternative accommodation ourselves just to make the experience bearable.

Since returning, we’ve tried multiple times to raise these concerns directly with Imperial, but they’ve stopped responding to our emails. We also requested a breakdown of the package costs and still haven’t received any transparency.

This experience was not what was promised, and the lack of post-trip accountability has been very disappointing. I would advise others to approach with caution and ask for detailed, written confirmation of what’s included before committing to any booking.

23 May 2025
Unprompted review
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Reply from Imperial Corporate Events

Please note that you have been contacted directly regarding the concerns you raised. We appreciate all feedback, as it helps us to continually assess and improve the experiences we offer.

Rated 1 out of 5 stars

Paid over the odds for a tacky experience

We booked a Monaco Grand Prix package through Imperial Corporate Events, sold as a luxury experience at a ‘discounted rate’of £6,000 for two people. It wasn’t even worth £2,000. The reality fell far short of what was promised.

The hotel was well below expected standards , the decor was tacky with fake Michael Jackson costumes and that felt more like a novelty display than a premium environment. In-room facilities were not fully functional, with a broken fridge and phone among the issues.

The “chartered flight” that was promised was simply a standard low-cost airline with bulk-booked seats. It lacked any exclusivity or special service, which contradicted what we were led to believe during the sales process.

On the ground, support was minimal. We ended up booking and paying for our own accommodation just to salvage the experience. Since returning, we’ve made multiple attempts to raise our concerns directly with the company, but they are no longer responding to our communications.

We have asked for a breakdown of what was paid for but have received no clarity. The lack of transparency and post-trip engagement is extremely disappointing.

23 May 2025
Unprompted review
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Reply from Imperial Corporate Events

Please note that you have been contacted directly regarding the concerns you raised. We appreciate all feedback, as it helps us to continually assess and improve the experiences we offer.

Rated 5 out of 5 stars

I had a brilliant time at Zach Bryan

I had a brilliant time at Zach Bryan, organised by Greg at Imperial Events.
The whole process was incredibly smooth, and Greg made sure to give us a 5 ⭐️ experience 💫

28 June 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your wonderful feedback. We’re delighted to hear you had a brilliant time at Zach Bryan and that Greg helped make the whole experience so smooth and enjoyable. We’ll be sure to pass your kind words on to him and we look forward to welcoming you to more events soon!

Rated 5 out of 5 stars

We had THE BEST time at Zack Bryan

We had THE BEST time at Zack Bryan! Imperial events hooked us up with amazing tickets (special thanks to Greg) - I have already recommend to friends and will continue to do so!

28 June 2025
Unprompted review
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Reply from Imperial Corporate Events

We’re so glad to hear you had an incredible time at Zach Bryan. It’s great to know the tickets hit the mark and we’ll be sure to pass your thanks on to Greg. We really appreciate the recommendation and look forward to helping with your next event.

Rated 5 out of 5 stars

We had a wonderful day at Ascot last week on the 17bJune

We had a wonderful day at Ascot last week. Our table for 8 people was perfectly positioned and the service, food and wine were excellent. I have booked again with Amanda who was , as always, extremely helpful.

24 June 2025
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Reply from Imperial Corporate Events

Thank you for your kind words. We're so pleased to hear you had a wonderful day at Ascot and that everything met your expectations. It's great to know Amanda was her usual helpful self and we're delighted to have your next booking confirmed.

Rated 4 out of 5 stars

Ascot was excellent as usual the…

Ascot was excellent as usual the service would benefit from some on site personnel to direct you to where you need to go, the event didn’t really feel special in anyway over a standard ticket but we did get was good. The service in the restaurant was a bit chaotic

24 June 2025
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Reply from Imperial Corporate Events

Thank you for sharing your experience and we’re so pleased to hear you enjoyed your time at Royal Ascot. Your comments have been noted, and we’ll ensure this feedback is passed on to the relevant teams. We really appreciate you taking the time to share your thoughts as it helps us continue to improve.

Rated 5 out of 5 stars

Had a great day out at Lords organised…

Had a great day out at Lords organised by John Dart. The cricket was superb and the hospitality even better!!

11 June 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for the great feedback. We're delighted to hear you had a fantastic day at Lord's and that the hospitality exceeded expectations. We'll be sure to pass your kind words on to John Dart and we look forward to welcoming you again soon.

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was excellent and stress free. As we had a specific requirement the team catered for this and could not do enough which added to the experience. Thanks Chelsea.

24 June 2025
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Reply from Imperial Corporate Events

Thank you for the lovely feedback. We're so pleased to hear that everything went smoothly and that the team were able to accommodate your specific needs. We'll be sure to pass your thanks on to Chelsea. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Imperial always deliver on events for…

Imperial always deliver on events for my company and the staff are equally amazing. 🤩

24 June 2025
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Reply from Imperial Corporate Events

Thank you so much for your kind words. We're thrilled to hear that our events continue to meet your expectations and that our team consistently provides a great experience. We really appreciate your continued support and look forward to working with you again soon.

Rated 5 out of 5 stars

Monaco F1 Fairmont Hospitality

Well organised and a great experience. During the build-up Gee was fantastic and kept us informed of arrangements and updates. In Nice/Monaco, Jess did all she could with some challenges of no fault of Imperial. Fairmont hospitality was brilliant and an excellent view form the balcony over-looking the hairpin. We've been to many F1 hospitality (LV, Silverstone, Spa, etc) and this experience was up there with them.
Would thoroughly recommend.

26 May 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your fantastic review. We’re so pleased to hear the experience lived up to your expectations and that both Gee and Jess played such a key part in making it all run smoothly for you. We really appreciate the recommendation and hope to welcome you again at another F1 weekend soon.

Rated 5 out of 5 stars

Thank you Gee! We had a wonderful experience in Monaco…

We had a wonderful experience in Monaco F1 in May and at Beyoncé concert! Everything was well organised, we met great people as well. One staff member in particular, Gee, always goes above and beyond to look after us and to ensure we’re having the best time. Thank you Gee - we’re very grateful to you for many of our great memories!

14 June 2025
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Reply from Imperial Corporate Events

Thank you for your kind words. We’re so pleased to hear you had such a brilliant time in Monaco and at the Beyoncé concert. It’s fantastic that everything ran smoothly and that you connected with others during your experience. We look forward to welcoming you again soon.

Rated 1 out of 5 stars

Very disappointing and overpriced

Ourselves and everyone we spoke to who were in our party group staying in the same hotel, felt that the whole experience was significantly over priced and very poorly run. We were wrongly advised from the onset as to what to expect in the package and felt completely let down and quite simply 'ripped off'. A very basic calculation of what we received and what it would cost was about 45% of what we were all charged. The event staff at the hotel were unprofessional with one guest trying to get information from a very drunk staff member.
I have only given one star is it is not possible to give zero!!

Thank you for your latest response, but as there is no facility I can see for me to reply then I can only do this by editing my original post

Firstly I should correct you regarding the time you refer to as 12.15. It was actually around 09.00pm and the guest I spoke was quite clear about the state of sobriety of the staff member.
Secondly whilst you have every right to defend what you delivered. I can only disagree with you as would every other guest we spoke with, who were all of the same opinion, in that the event was significantly over priced and under delivered

30 May 2025
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Reply from Imperial Corporate Events

Thank you for your feedback. We’re sorry to hear that the experience didn’t meet your expectations and that you left feeling disappointed. That’s never what we want for any of our guests.

However, we would like to address some of the comments made. We’ve thoroughly investigated the incident you mentioned and can confirm that the staff member in question was not under the influence. In fact, she was taking a short break to eat her dinner at 12:15am, after a very long day.

We understand how situations can be misinterpreted, but we take professionalism seriously, and any claim of inappropriate behavior is looked into fully.

We’re also confident that the event was delivered as described at the time of booking. That said, we understand expectations can vary, and we’re always open to hearing suggestions on how we can make things clearer going forward.

We’re truly sorry you didn’t enjoy your time with us, but we stand by our team and the service we aim to deliver.

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