Core Events Hospitality Group Ltd Reviews 39

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We have used Core Events for many experiences and have just returned from the Northern Lights Experience coupled with staying at the Ice Hotel in Northern Sweden. This was a superbly organised trip w... See more

Company replied

Rated 1 out of 5 stars

Where to start, we were sold a package for the Ryder Cup with full hospitality based on itinerary sent. Core Events changed the itinerary without mentioning it and hospitality was removed with no redu... See more

Company replied

Rated 5 out of 5 stars

Core laid on a fantastic day at Twickenham for myself and my customers. The food, after dinner speakers, venue and hospitality at Harlequins before the game at Twickenham was superb. The game itself w... See more

Company replied

Rated 5 out of 5 stars

Core Events organised our Glastonbury Hospitality experience and they were amazing! Everything was planned and prepared for us, we didn’t need to think of anything. We had great communication and even... See more

Company replied

Company details

  1. Corporate Entertainment Service

Written by the company

We promise a hassle free experience that is personal, fair, and always in keeping with your best interests. As a company with more than 50 years’ experience between us, we know the industry and its needs more than most. Through this perspective, we are able to provide exceptional hospitality to companies of all sizes.


Contact info

4.0

Great

TrustScore 4 out of 5

39 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The Ice Hotel, Sweden.

We have used Core Events for many experiences and have just returned from the Northern Lights Experience coupled with staying at the Ice Hotel in Northern Sweden.
This was a superbly organised trip with 'bucket list' activities included. I would recommend joining the band of their satisfied customers.

13 January 2026
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you so much for your review David, we're so pleased you had such a wonderful time! Thank you for your continued support!

Rated 5 out of 5 stars

I have been using Adam and the team for…

I have been using Adam and the team for a long time now. They are constant professionals.

They make the whole process seamless.

I can’t recommend them enough.

15 November 2025
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Hi John, thank you for your feedback it is very much appreciated! We look forward to welcoming you to future events!

Rated 5 out of 5 stars

Liverpool V Real Madrid

Devon sorted the tickets out for Liverpool v Real Madrid and just made everything so easy. Loved the game and a great result of course!! Thanks for the communication and support

4 November 2025
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you for your review - we're glad you enjoyed your experience and were satisfied with the service received in the build up. We hope you consider booking with us again in the future!

Rated 1 out of 5 stars

Where to start

Where to start, we were sold a package for the Ryder Cup with full hospitality based on itinerary sent. Core Events changed the itinerary without mentioning it and hospitality was removed with no reduction in price. Spent three nights sharing a hotel room and four entrance tickets to the venue £7800 each with no flights. Total rip off and no Core Event representative at hotel throughout. Will never use this organisation again. Look out for more bad reviews as a lot disgruntled ex Core Event punters with worse experiences than ours at Ryder Cup. Steer clear!!

29 September 2025
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Hi Tim,

Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.

As previously discussed, the Ryder Cup package was originally arranged with you through your former account manager who is no longer with Core Events. Unfortunately, we were unaware of the Event Overview she sent you privately, containing hospitality, which is not what you signed for and we were not made aware of this until two days before the event. Once this came to light, we explained the situation to you and offered to explore potential upgrade options for you, to which you declined.

To clarify, the package inclusions provided to you at the Ryder Cup were exactly as stated in the Event Overview documentation sent with your DocuSign agreement at the time of booking. Additionally, you were provided with both a provisional itinerary and a final itinerary—each of which aligned with the original Event Overview and accurately reflected the services you received at the event. We clarified that the price paid corresponded with the package inclusions detailed in the signed documentation.

We always advise clients to thoroughly read documents, prior to signing to avoid any discrepancies.

If you would like to contact us using our office number, we will be happy to discuss this matter further, in hopes of a resolution.

Many thanks,
The Team at Core Events

Rated 1 out of 5 stars

“Shocking Experience, Money Held, No Apology, No Accountability”

We booked VIP tickets for a corporate event at Wembley (Oasis tickets) paying £12,000 upfront. A week before the concert, we were suddenly told that due to a so-called “system glitch” our tickets were no longer available. No proper explanation, no accountability.
When we asked about a refund, we were promised it would be “imminent.” In reality, it took more than 4 weeks, countless emails, and endless phone calls before we finally got our money back. During this entire ordeal, there was no apology, no communication from management, and no sense of responsibility whatsoever.
This company left us in an impossible position: clients expecting tickets, accommodation already booked, and nothing delivered. Totally unprofessional and unacceptable. I will never book with them again, and I would strongly advise others to avoid them at all costs.

25 July 2025
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Good afternoon,

Thank you for your review and feedback. We strive to deliver the best service and experience to our clients and take feedback seriously.

We can confirm that an email was sent out to affected clients explaining details of the exact reasons for the cancellation of this event and refunds were processed with sincere apologies from Senior Management.

We understand your frustration and disappointment regarding this situation, and we deeply regret any inconvenience caused.

Unfortunately, on this occasion, the circumstances were out of our control, and this matter was handled by Core Events in the most professional and sympathetic way possible.

If you would like to contact us using our office number or directly through your Account Manager, we will be happy to discuss this matter further, in hopes of a resolution.

Many thanks,
The Team at Core Events

Rated 5 out of 5 stars

ICE Driving

ICE Driving

Had an absolute phenomenal experience every day was amazing again with Core events this is one of the best experiences we have done to date. Thank you Core Team

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Great evening we had as a family in the…

Great evening we had as a family in the tier 2 boxes , Ed Sheeran delivered as expected and the views and venue spot on .
Thanks Core Events team and my contact Ray for a great evening .

18 November 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you for your review. We are happy to hear you had a great time at the Ed Sheeran concert. We look forward to welcoming you on your next event with Core Events!

Rated 5 out of 5 stars

Great hospitality partner for us here…

Great hospitality partner for us here at CCBD Group.

My account manager Toni always looks after us and is spot on knowing what my clients and my team enjoy.
Highly recommended.

20 September 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you for your review Chris. We are pleased to hear that you and your clients always experience great hospitality with Core Events. We look forward to welcoming you on your next event with us!

Rated 5 out of 5 stars

excellent service from start to finish

excellent service from start to finish. I look forward to more bookings with your company.

26 August 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you for your review Steve. We are happy to hear that you experienced our excellent service! Core Events look forward to welcoming you on your next event with us.

Rated 5 out of 5 stars

Cricket theatre at the Oval

Fabulous day at the Oval. England batted all day scoring 389 (I think). The Ashes suite was easily found, great seats, fabulous breakfast, lunch, afternoon tea, complete with quality wines and a bar open all day.
Started at 9-30am and All Out for 6-30pm

29 July 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you David for sharing your experience with us! We are thrilled to hear that you enjoyed your event. We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Our guests had a wonderful time it was…

Our guests had a wonderful time it was like clock work !

16 July 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you for your 5-star review Terry. We are glad that you had a great time at your event, we cannot wait to welcome you on your next one with us!

Rated 5 out of 5 stars

Cracking Cricket!

Excellent day at the oval for the ashes. Brilliant and professional service from the core team as usual.
Will be booking again!

29 July 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Ben, we really appreciate you taking the time to share with us your experience at Core Events. Thank you for choosing to book with us, we cannot wait to welcome you on your next event with Core!

Rated 5 out of 5 stars

One of my best experiences

One of the best Hospitality events I have ever been on. From the very start to the end a true once in I lifetime experience. The food the staff the singers and of course the concert goers. I would strongly recommend this event even if you are not a festival person, it was our first time to a festival and now will not be the last.

20 June 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you for your review John, Core Events are pleased to hear that you had the most amazing time! We look forward to welcoming you on your next event with us!

Rated 5 out of 5 stars

⭐️ Glastonbury Festival 2023 ⭐️

Core Events organised our Glastonbury Hospitality experience and they were amazing! Everything was planned and prepared for us, we didn’t need to think of anything. We had great communication and even got special gifts left at our accommodation. The hospitality package gave us VIP access to the interstage areas where we had access to exclusive bars, food area and lovely toilets! I will 100% use Core Events again for our visit next year! ⭐️⭐️⭐️⭐️⭐️

21 June 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Core Events are extremely grateful for your 5-star review and we are very pleased that you had an amazing time at Glastonbury Festival.
We strive to offer the best and most memorable experience's possible, and your review tells us that we’re on the right path.
The Core Events team look forward to welcoming you on your next event with us!

Rated 5 out of 5 stars

Perfect service

Smooth experience from start to finish. Core reviewed our requirements, suggested the best events and options and ensured everything went well on the day for us and our clients. A great firm who understand what matters to their customers and delivers on it.

24 June 2023
Unprompted review
Core Events Hospitality Group Ltd logo

Reply from Core Events Hospitality Group Ltd

Thank you for your review Alex. We are happy to hear that you experienced our excellent and hassle-free service! We look forward to welcoming you on your next event with us!

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